Brother Laserprinter Hl 1230 1440 1450 1470n User Guide
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CHAPTER 6 TROUBLESHOOTING 6-15 Image Defect Samples Recommendation 94 mm 3.7 in.94 mm3.7 in. White Spo ts Printed pa ges have whit e spo ts in b la ck t ext and grap hic s at inte rv a ls of 94 m m (3.7 in .). 94 mm 3.7 in.94 mm3.7 in. Printed pages have black spots at intervals of 94 mm (3.7 in.). ! Caution Do not try to clean the surface of the photosensitive drum with a sharp object, such as a ball-point pen, etc. • The drum unit may be damaged. Install a new drum unit. See “ Replacing the Drum Unit ” in Chapter 5.
CHAPTER 6 TROUBLESHOOTING 6-16 Image Defect Samples Recommendation ABCDEFGH abcdefghijk ABCD abcde 01234 Black Horizontal repetitive defects Toner scatters and stains the printed page. • The drum unit may be damaged. Install a new drum unit. See Replacing the Drum Unit in Chapter 5. • Make sure that you use paper that meets specifications. See “What Kind of Paper can I Use?” in Chapter 1. ✏ Note • If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit. See “Improving the Print Quality” in this chapter. • Do not use paper that has clips or staples because they will scratch the surface of the drum. • If the unpacked drum unit is subject to excessive direct sunlight or room light, the unit may be damaged. ABCDEFGH abcdefghijk ABCD abcde 01234 White horizontal stripes • Make sure that you use paper that meets the specifications. A rough surfaced paper or thick media can cause the problem. • Make sure that you select the appropriate media type in the printer driver. • The problem may disappear by itself. Try printing multiple pages to clear this problem, especially if the printer has not been used for a long time. • The drum unit may be damaged. Install a new drum unit. See Replacing the Drum Unit in Chapter 5. ABCDEFGH abcdefghijk ABCD abcde 01234 Horizontal Lines • Clean the printer interior and the primary corona wire in the drum unit. See Cleaning in Chapter 5. • The drum unit may be damaged. Install a new drum unit. See Replacing the Drum Unit in Chapter 5. ABCDEFGH abcdefghijk ABCD abcde 01234 Black Vertical lines Printed pages are stained with toner or have vertical stripes. • Clean the primary corona wire of the drum unit. See Cleaning in Chapter 5. • Make sure the primary corona wire cleaner is at the Home position (). • The drum unit may be damaged. Install a new drum unit. See Replacing the Drum Unit in Chapter 5. • The toner cartridge may be damaged. Install a new toner cartridge. See Replacing the Toner Cartridge in Chapter 5. Make sure that a torn piece of paper is not inside the printer covering the scanner window. • The fixing unit may be smudged. Call Customer Support.
CHAPTER 6 TROUBLESHOOTING 6-17 Image Defect Samples Recommendation ABCDEFGH abcdefghijk ABCD abcde 01234 White Vertical streaks • You may clear the problem by wiping the scanner window with a soft cloth. See “Cleaning” in Chapter 5. • The toner cartridge may be damaged. Install a new toner cartridge. See Replacing the Toner Cartridge in Chapter 5. ABCDEFGH abcdefghijk ABCD abcde 01234 Page skew • Make sure the paper or other media is loaded into the paper cassette correctly and that the guides are not too tight or too loose against the paper stack. • Set the paper guides correctly. Make sure that the tips of the paper guides fit into the slot correctly. See “Printing on Plain Paper from the Paper Cassette” in Chapter 1. • If you are using the manual feed slot, see Printing on Plain Paper from the Manual Feed Slot in Chapter 1. • The paper cassette may be too full. See Printing on Plain Paper from the Paper Cassette in Chapter 1. • Check the paper type and quality. See What Kind of Paper can I Use? in Chapter 1. Curl or wave • Check the paper type and quality. Both high temperature and humidity will cause paper to curl. See “What Kind of Paper can I Use?” in Chapter 1. • If you use the printer infrequently, the paper may have sat for too long in the paper cassette. Turn over the stack of paper in the paper cassette. Also, try rotating the paper 180° in the paper cassette. • Try printing using the straight-through output path. See Printing on Plain Paper from the Manual Feed Slot in Chapter 1. B DEFGH abc efghijk ACD bcde 134 Wrinkles or creases • Make sure that paper is loaded properly. See Printing on Plain Paper from the Paper Cassette in Chapter 1. • Check the paper type and quality. See “What Kind of Paper can I Use?” in Chapter 1. • Try printing using the straight-through output path. See Printing on Plain Paper from the Manual Feed Slot in Chapter 1. • Turn over the stack of paper in the tray or try rotating the paper 180° in the input tray.
CHAPTER 6 TROUBLESHOOTING 6-18 H H o o w w t t o o P P r r i i n n t t C C o o r r r r e e c c t t l l y y Problem Recommendation The printer prints unexpectedly or it prints garbage.• Make sure the printer cable is not too long. We recommend you use a parallel cable of less than 2 metres (6 1/2 feet) in length. • Check if the printer cable is damaged or broken. • If you are using an interface-switching device, remove it and connect your computer directly to your printer and try again. • Check that the appropriate printer driver is selected as ‘Set as Default’. • Check that the printer is not connected to the same port that is also connected to a mass storage device or scanner. • Remove all other devices and connect the port to the printer only. • Turn off printer status reporting in the device options tab in the printer driver. The printer cannot print full pages of a document. An error message “PRINT OVERRUN” occurs.• Press the control panel button to print the data remaining in the printer. • If this does not clear the error, reduce the complexity of your document or reduce the print resolution. (HL-1440, HL-1450 and HL-1470N only) • Expand the printer memory by adding a commercially available SIMM. See “Installing Additional Memory” in Chapter 4. Set page protection to ON by using the supplied Windows driver or RPC program. • Change the following settings in the supplied Windows driver, and then try again. The best combination of settings below will vary depending on your document. Graphics Mode Tr u e Ty p e TM mode Use Printer True TypeTM Fonts The printer cannot print full pages of a document. A MEMORY FULL error message occurs.• Press the control panel button to print the data remaining in the printer. • Reduce the print resolution or reduce the complexity of your document. (HL-1440, HL-1450 and HL-1470N only) • Expand the printer memory by adding a commercially available SIMM. See “Installing Additional Memory” in Chapter 4. My headers or footers appear when I view my document on screen but do not show up when I print it.Most laser printers have a restricted area that cannot be printed on. Usually the first two lines and the last two lines of a page cannot have print (leaving 62 printable lines). Adjust the top and bottom margins in your document to allow for this.
APPENDIX A-1 1 1A A P P P P E E N N D D I I X X P P r r i i n n t t e e r r S S p p e e c c i i f f i i c c a a t t i i o o n n s s ♦ Engine MODELHL-1230HL-1440HL-1450HL-1470N TechnologyElectrophotographic Print SpeedUp to 12 ppm Up to 15 ppm (When Letter size paper is loaded) First Print TimeLess than 15 sec*1 ResolutionWindows 95/98, Me or later and NT4.0/2000 600 x 600 dpi 300 x 300 dpi 1200 x 600 dpi for graphics 600 dpi x 600 dpi 300 dpi x 300 dpi DOS N/A 300 dpi 600 dpi Mac OSN/A 1200 x 600 dpi 600 x 600 dpi 300 x 300 dpi1200 x 600 dpi for graphics 600 dpi x 600 dpi 300 dpi x 300 dpi HRC*2N/A For 300 / 600 dpi *1 From standard paper cassette *2 High Resolution Control
APPENDIX A-2 ♦ Controller MODELHL-1230HL-1440HL-1450HL-1470N ProcessorFujitsu MB86832 66MHz Standard 2MB 8MB*3Memory Option N/A 1 SIMM slot; expandable up to 34MB1 SIMM slot; expandable up to 36MB Standard IEEE 1284 Parallel IEEE 1284 Parallel, USB IEEE 1284 Parallel, USB, 10/100 BaseTXInterface Option 10BaseT (NC-2010P), IrDA (IR-1000) IrDA (IR-1000) Interface Optional 10BaseT (NC-2010P) 10/100 BaseTX(Auto Negotiation) - StandardNetwork Connectivity Protocol TCP/IP, IPX/SPX, NetBEUI, DLC/LLC, DEC LAT, BanyanVINES TCP/IP, AppleTalk, IPX/SPX, DLC/LLC BRAdmin Professional*4Managemen t Tool Web Based Management *5 EmulationN/A PCL4 PCL6, PostScript Level II language emulation, Epson FX-850, IBM ProPrinter XL PCL N/A 24 Bitmap fonts 66 scalable fonts, 12 bitmap fonts, 11 bar codes*6Resident Fonts PS2 Language EmulationN/A 66 fonts *3 4 Mbytes of memory is fitted on the board, the other 4 Mbytes is on the installed SIMM. *4 Brother original Windows management utility *5 Use a standard web browser to manage the device *6 Code39, Interleaved 2 of 5, EAN-8, EAN-13, UPC-A, UPC-E, EAN-128, Codabar, FIM(US- PostNet), ISBN, Code128
APPENDIX A-3 ♦ Software MODELHL-1230HL-1440HL-1450HL-1470N PCL Driver for Windows 95/98/Me, and NT4.0/2000 and Mac OS 8.5-9.1Printer DriverFor Windows 95/98 /Me, and NT4.0/2000PCL Driver for Windows 95/98/Me, and NT4.0/2000 and Mac OS 8.5-9.1 PostScript Printer Description (PPD) file for Windows 95/98/Me, NT4.0/2000 and Mac OS 8.5-9.1 *7 UtilitiesAutomatic E-mail Printing*8 Interactive Help*9 Status Monitor Automatic E-mail Printing*8 Interactive Help*9 Status Monitor Driver Deproyment Wizard *10 ♦ Control Panel MODELHL-1230HL-1440HL-1450HL-1470N LED4 LEDs Switch1 Key *7 AppleTalk only *8 Utility software that automatically prints specified e-mail messages at a pres cheduled time. (For Windows 95 / 98 / Me) *9 Instructional animations for problem solving *10 The Network Printer Driver Wizard automates the installation of a printer in a peer-to-peer network.
APPENDIX A-4 ♦ Paper Handling MODELHL-1230HL-1440HL-1450HL-1470N Paper Cassette (Standard)250 Sheets Manual Feed1 Sheet Paper Input*11 Paper Cassette (Option)N/A 250 Sheets Face Down 150 SheetsPaper Output*11 Face Up 1 Sheet ♦ Media Specifications MODELHL-1230HL-1440HL-1450HL-1470N Media TypesManual FeedPlain Paper, Bond Paper, Recycled Paper, Envelopes, Labels, and Transparencies Paper Cassette (Standard)Plain Paper, Bond Paper, Recycled Paper, Transparencies*12 Paper Cassette (Option)N/A Plain Paper, Bond Paper, Recycled Paper Media WeightsManual Feed16 - 43 lb (60 - 161 g/m2) Paper Cassette16 - 28 lb (60 - 105 g/m2) Media SizesManual FeedCustom : 2.75 x 4.57 - 8.5 x 14 (69.8 x 116 - 216 x 356 mm) Paper Cassette (Standard)A4, Letter, B5(ISO), A5, B6(ISO), A6, Executive, Legal (US & Canada only) Paper Cassette (Option)N/A A4, Letter, B5(ISO), A5, Executive, Legal (US & Canada only) *11 Calculated with 80g/m2 paper *12 Up to 10 sheets
APPENDIX A-5 ♦ Printer Driver Functions *13 MODELHL-1230HL-1440HL-1450HL-1470N Page LayoutN in 1 Printing 2, 4, 9, 16, 25 in 1 page Poster Printing1 in 4, 9, 16, 25 Watermark PrintingYes OtherQuick Print Setup*14 Manual Duplex ♦ Supplies MODELHL-1230HL-1440HL-1450HL-1470N TonerStandard Cartridge 3,000 pages A4/LTR pages @5% coverage High Yield Cartridge 6,000 pages A4/LTR pages @5% coverage Drum20,000 A4/LTR pages (1 page / job) ♦ Dimensions / Weights MODELHL-1230HL-1440HL-1450HL-1470N Dimensions14.2 (W) x 14.6 (D) x 9.3(H) (360 x 370 x 235 mm) WeightsApprox. 9.2 kg (20.3 lbs.) including the drum unit and toner cartridge Approx. 9.3 kg (20.5 lbs.) including the drum unit and toner cartridge ♦ Other MODELHL-1230HL-1440HL-1450HL-1470N Printing Less than 340 W at 25°C (77°F) Standby Less than 70 W at 25°C (77°F) Pow er Consumption Sleep Less th an 5 W Less th an 6 W Less th an 6 W Less th an 11 W No ise L ev el P rin ting 50 d B Standby Silent Power Save YesEcology Toner Save Yes *13 Some functions are not available on Postscript emulation and Macintosh Drivers. *14 A function that enables changing the printer driver setting without opening the Property dialog box.
APPENDIX A-6 I I m m p p o o r r t t a a n n t t I I n n f f o o r r m m a a t t i i o o n n f f o o r r C C h h o o o o s s i i n n g g Y Y o o u u r r P P a a p p e e r r This section provides information to help you choose paper to use with this printer. Before you purchase a large quantity of paper Make sure the paper is suitable for the printer. Paper for plain paper copies Paper is divided by usage, such as paper for printing and paper for copying. The usage is usually specified on the paper’s package. Check the package to see whether it is suitable for laser printers. Use paper that is suitable for laser printers. Basis weight The basis weight of the paper in general use varies in different countries. We recommend that you use paper that weighs 75 g/m2 to 90 g/m2 (20 to 24 lb.), although this printer is able to cope with thinner or thicker paper than these weights. Unit Europe USA g/m280 to 90 75 to 90 lb20 to 24