Brother J140w Manual

							Troubleshooting 
41
B
Poor print quality. Check the print quality. (See Checking the print quality uupage 30.)
Make sure that the Media Type setting in the printer driver or the Paper Type 
setting in the machine’s menu matches the type of paper you are using. 
See Paper Type uupage 14. 
uuSoftware User’s Guide: Printing (Windows
®) 
uuSoftware User’s Guide: Printing (Macintosh)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Genuine 
Brother Innobella™ ink cartridges stay usable for up to two years if kept in their 
original packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored properly before use.
Make sure you are using Genuine Brother Innobella™ Ink. Using non-Brother 
supplies may affect the print quality, hardware performance, and machine 
reliability.
Try using the recommended types of paper. 
(See Acceptable paper and other print media uupage 15.) 
The recommended environment for your machine is between 68F to 91F 
(20C to 33C).
White horizontal lines appear in text 
or graphics.Clean the print head. (See Cleaning the print head uupage 29.)
Make sure you are using Genuine Brother Innobella™ Ink.
Try using the recommended types of paper. 
(See Acceptable paper and other print media uupage 15.) 
The machine prints blank pages. Clean the print head. (See Cleaning the print head uupage 29.)
Make sure you are using Genuine Brother Innobella™ Ink.
Characters and lines are blurred. Check the printing alignment. (See Checking the print alignment uupage 31.)
Printed  text  or  images  are  skewed. Make sure the paper is loaded properly in the paper tray and the paper side guides 
are adjusted correctly. (See Loading paper and other print media uupage 8.)
Make sure the Jam Clear Cover is closed properly.
Smudge or stain at the top center of 
the printed page.Make sure the paper is not too thick or curled. 
(See Acceptable paper and other print media uupage 15.) 
Printing appears dirty or ink seems 
to run.Make sure you are using the recommended types of paper. (See Acceptable 
paper and other print media uupage 15.) Dont handle the paper until the ink is 
dry.
Make sure you are using Genuine Brother Innobella™ Ink.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the Media Type in the printer driver.
Stains appear on the reverse side 
or at the bottom of the page.Make sure the printer platen is not dirty with ink. (uuAdvanced User’s Guide: 
Cleaning the machine’s printer platen)
Make sure you are using Genuine Brother Innobella™ Ink.
Make sure you are using the paper support flap. 
(See Loading paper and other print media uupage 8.)
The machine prints dense lines on 
the page.
(Windows® only) 
Check Reverse Order in the Basic tab of the printer driver.
Printing (continued)
DifficultySuggestions 
						

							42
The printouts are wrinkled.
(Windows®) 
In the printer driver Advanced tab, click Color Settings, and uncheck 
Bi-Directional Printing.
(Macintosh) 
In the printer driver, choose Print Settings, click Advanced, choose 
Other Print Options, and uncheck Bi-Directional Printing.
Make sure you are using Genuine Brother Innobella™ Ink.
Cannot perform “Page Layout” 
printing.Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data 
processing, sending and printing time. Try the other quality settings in the printer 
driver Advanced tab (Windows
®) or Color Settings (Macintosh). Click 
Color Settings (Windows
®) or Advanced Color Settings (Macintosh) and make 
sure you uncheck Color Enhancement (True2Life).
Turn the borderless feature off. Borderless printing is slower than normal printing. 
uuSoftware User’s Guide: Printing (Windows
®) 
uuSoftware User’s Guide: Printing (Macintosh)
True2Life™ is not working properly. If the image data is not full color in your application (such as 256 color), 
True2Life™ will not work. Use at least 24 bit color data with the 
True2Life™feature.
Photo paper does not feed 
properly.When you print on Brother Photo paper, load one extra sheet of the same photo 
paper in the paper tray. An extra sheet has been included in the paper package 
for this purpose.
Clean the paper pick-up rollers. (uuAdvanced User’s Guide: Cleaning the paper 
pick-up rollers)
Machine  feeds  multiple  pages. Make sure the paper is loaded properly in the paper tray. (See Loading paper and 
other print media uupage 8.)
Remove all the paper from the tray and fan the stack of paper well, then put it back 
in the tray. (See stepe in Loading paper and other print media uupage 8.)
Make sure you do not push the paper in too far. (See stepe in Loading paper and 
other print media uupage 8.)
Make sure the paper support is pulled out until it clicks and the paper support flap 
is unfolded. (See stepi in Loading paper and other print media uupage 8.)
Make sure the Jam Clear Cover is closed properly. (See stepc in Printer jam or 
paper jam uupage 36.) 
Make sure the Base Pad in the paper tray is not dirty. (uuAdvanced User’s Guide: 
Cleaning the paper pick-up rollers)
There is a paper jam. Make sure the paper length guide is set to the correct paper size. Do not extend 
the paper tray when you load A5 or smaller size paper. (See Printer jam or paper 
jam uupage 36.)
Printed pages are not stacked 
neatly.Make sure you are using the paper support flap. 
(See Loading paper and other print media uupage 8.)
Machine does not print from 
Adobe
® Illustrator®.Try to reduce the print resolution. 
uuSoftware User’s Guide: Printing (Windows®) 
uuSoftware User’s Guide: Printing (Macintosh)
Printing (continued)
DifficultySuggestions 
						

							Troubleshooting 
43
B
Ink is smudged or running when 
using glossy photo paper. Be sure to check the front and back of the paper. Place the glossy surface (printing 
surface) face down. (See Paper Type uupage 14.)
If you use glossy photo paper, make sure that the paper type setting is correct.
Copying Difficulties
DifficultySuggestions
Copies are blank. Make sure you are loading the document properly. (See Loading documents 
uupage 19.)
Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass. 
Reposition the document and try again.
Scanning Difficulties
DifficultySuggestions
TWAIN or WIA errors appear when 
starting to scan. (Windows
®)Make sure the Brother TWAIN or WIA driver is chosen as the primary source in 
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click 
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when 
starting to scan. (Macintosh)Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
Mac OS X 10.6.x and 10.7.x users can also scan documents using the ICA 
Scanner Driver. uuSoftware User’s Guide: Scanning a document using the ICA 
driver (Mac OS X 10.6.x, 10.7.x)
OCR does not work. Try increasing the scanner resolution.
(Macintosh)
Make sure you have finished downloading and installing Presto! PageManager 
from: 
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Software Difficulties
DifficultySuggestions
Cannot install software or print.
(Windows
® only) 
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
“Device Busy” Make sure the machine is not showing an error message on the LCD.
Cannot print images from 
FaceFilter Studio. (Windows
®)To use FaceFilter Studio, you must install the FaceFilter Studio application from 
the CD-ROM supplied with your machine. (uuQuick Setup Guide)
Also, before you start FaceFilter Studio for the first time, you must make sure your 
Brother machine is turned on and connected to your computer. This will allow you 
to access all the functions of FaceFilter Studio.
Printing (continued)
DifficultySuggestions 
						

							44
Network Difficulties
DifficultySuggestions
Cannot print  over  the  network. Make sure that your machine is powered on and is online and in the Ready mode. 
Print a Network Configuration list (uuAdvanced User’s Guide: Reports) and 
check the current Network settings printed in this list.
If you are using a wireless connection or are having Network problems 
uuNetwork User’s Guide: Troubleshooting
The network scanning feature does 
not work.It is necessary to configure the third-party Security/Firewall Software to allow 
Network scanning. To add port 54925 for Network scanning, enter the information 
below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party 
Security/Firewall Software or contact the software manufacturer.
(Macintosh)
Re-select your machine in the Device Selector application located in 
Macintosh HD/Library/Printers/Brother/Utilities/DeviceSelector or from the 
model list in ControlCenter2.
The Brother software cannot be 
installed.(Windows
®)
If the Security Software warning appears on the PC screen during the installation, 
change the Security Software settings to permit the Brother product setup 
program or other program to run.
(Macintosh)
If you are using a firewall function of anti-spyware or antivirus security software, 
temporarily disable it and then install the Brother software.
Cannot connect to wireless 
network.Investigate the problem using the WLAN Report. 
Press Menu, and then press a or b to choose 4.Print Reports. Press OK. 
Press a or b to choose 3.WLAN Report, and then press OK. 
(uuNetwork User’s Guide)
Reset the network settings. Press Menu, and then press a or b to choose 3.Network. Press OK. Press a or 
b to choose 0.Network Reset, and then press OK. 
(uuNetwork User’s Guide) 
						

							Troubleshooting 
45
B
Machine InformationB
Checking the serial numberB
You can see the machine’s serial number on 
the LCD.
aPress Menu.
bPress a or b to choose 
5.Machine Info.
Press OK.
cPress a or b to choose 1.Serial No.
Press OK.
Your machine’s serial number will 
appear on the LCD.
dPress Stop/Exit.
Reset functionsB
The following reset functions are available:
1Network
You can reset the print server back to its 
factory settings, such as the password 
and IP address information.
2All Settings
You can restore all settings to the factory 
settings.
Brother strongly recommends performing 
this procedure before handing over or 
disposing of the machine.
How to reset the machineB
aPress Menu.
bPress  a or b to choose 
0.Initial Setup.
Press OK.
cPress a or b to choose 4.Reset. 
Press OK.
dPress a or b to choose the type of reset, 
1.Network or 2.All Settings.
Press OK.
ePress a to choose aReset.
fPress a to confirm. 
						

							46
C
On-screen 
programming
C
Your machine is designed to be easy to 
operate with LCD on-screen programming 
using the menu keys. User-friendly 
programming helps you take full advantage of 
all the menu selections your machine has to 
offer.
Since your programming is done on the LCD, 
we have created step-by-step on-screen 
instructions to help you program your 
machine. All you need to do is follow the 
instructions as they guide you through the 
menu selections and programming options.
Menu keysC
Menu and featuresC
 
 
Access the menu.
 Scroll through the current 
menu level.
 Go to the next menu level.
Accept an option.
 Exit the menu or stop the 
current operation. 
						

							Menu and features 
47
C
To access the menu mode:
aPress Menu.
bChoose an option.
You can scroll more quickly through 
each menu level by pressing a or b for 
the direction you want.
 
1.Ink
 
2.Copy
 
3.Network
 
4.Print Reports
 
5.Machine Info.
 
0.Initial Setup
cPress OK when that option appears on 
the LCD.
The LCD will then show the next menu 
level.
dPress a or b to scroll to choose the 
setting you want to change.
Press OK.
ePress a or b to choose the option you 
want.
Press OK.
The LCD will show Accepted.
fPress Stop/Exit. 
						

							48
Menu tableC
The menu table will help you understand the menu selections and options that are found in the 
machines programs. The factory settings are shown in Bold with an asterisk.
Menu ( )C
Level1 Level2 Level3 Options Descriptions Page
1.Ink 1.Test Print—Print Quality
AlignmentLets you check the print 
quality or alignment.30, 31
2.Cleaning—Black
Color
AllLets you clean the print 
head.29
3.Ink Volume— — Lets you check the 
available ink volume.See .
2.Copy 1.Paper Type—Plain Paper*
Inkjet Paper
Brother BP71
Brother BP61
Other Glossy
TransparencySets the type of paper in 
the paper tray.14
2.Paper Size—Letter*
Legal
A4
A5
Executive
4x6Sets the size of the paper 
in the paper tray.14
3.Quality—Best
Normal*
FastChooses the copy 
resolution for your type of 
document.See .
4.Density—-nnnno+
-nnnon+
-nnonn+*
-nonnn+
-onnnn+Adjusts the density of 
copies.See .
 See Advanced User’s Guide.
The factory settings are shown in Bold with an asterisk. 
						

							Menu and features 
49
C
Network menuC
Level1 Level2 Level3 Options Descriptions Page
3.Network 1.TCP/IP 1.BOOT Method Auto*
Static
RARP
BOOTP
DHCPChooses the BOOT 
method that best suits 
your needs.See .
2.IP Address[000-255].
[000-255].
[000-255].
[000-255]Enter the IP address.
3.Subnet Mask[000-255].
[000-255].
[000-255].
[000-255]Enter the Subnet mask.
4.Gateway[000-255].
[000-255].
[000-255].
[000-255]Enter the Gateway 
address.
5.Node Name
BRWXXXXXXXXXXXXLets you check the Node 
name.
6.WINS Config Auto*
StaticChooses the WINS 
configuration mode.
7.WINS Server(Primary) 
000.000.000.000
(Secondary) 
000.000.000.000
Specifies the IP address 
of the primary or 
secondary WINS server.
8.DNS Server(Primary) 
000.000.000.000
(Secondary) 
000.000.000.000
Specifies the IP address 
of the primary or 
secondary DNS server.
9.APIPA On*
OffAutomatically allocates 
the IP address from the 
link-local address range.
2.
Setup Wizard— — You can manually 
configure your print 
server for a wireless 
network.
 See NetworkUser’sGuide.
The factory settings are shown in Bold with an asterisk. 
						

							50
3.Network
(Continued)3.WPS/AOSS— — You can easily configure 
your wireless network 
settings using the one-
button push method.See .
4.
WPS w/PIN Code— — You can easily configure 
your wireless network 
settings using WPS with 
a PIN code.
5.WLAN Status 1.StatusActive(11b)
Active(11g)
Active(11n)
AOSS Active
Connection Fail
You can see the current 
wireless network status.
2.Signal— You can see the current 
wireless network signal 
strength.
3.SSID— You can see the current 
SSID.
4.Comm. Mode— You can see the current 
Communication Mode.
6.MAC Address— — You can see your 
machine’s MAC address 
from the control panel.
7.WLAN Enable—On
Off*Lets you use the wireless 
network connection.
0.
Network Reset— — Restore all network 
settings to the factory 
settings. Level1 Level2 Level3 Options Descriptions Page
 See Network User’s Guide.
The factory settings are shown in Bold with an asterisk.