Brother J140w Manual

							Routine maintenance 
31
A
Note
 
Checking the print alignmentA
You may need to adjust the print alignment 
after transporting the machine if your printed 
text becomes blurred or images become 
faded.
aPress Menu.
bPress a or b to choose 1.Ink.
Press OK.
cPress a or b to choose 1.Test Print.
Press OK.
dPress a or b to choose Alignment.
Press OK.
ePress Black Start or Color Start.
The machine starts printing the 
Alignment Check Sheet.
 
fFor the “A” pattern, press a or b to 
choose the number of the test print that 
has the least visible vertical stripes 
(1-9). Press OK.
gFor the “B” pattern, press a or b to 
choose the number of the test print that 
has the least visible vertical stripes 
(1-9). Press OK.
hFor the “C” pattern, press a or b to 
choose the number of the test print that 
has the least visible vertical stripes 
(1-9). Press OK.
iFor the “D” pattern, press a or b to 
choose the number of the test print that 
has the least visible vertical stripes 
(1-9). Press OK.
jPress Stop/Exit.
 
i
 
When a print head 
nozzle is clogged 
the printed 
sample looks like 
this.After the print 
head nozzle is 
cleaned, the 
horizontal lines 
are gone. 
						

							32
B
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error and shows an error message. The 
most common error and maintenance messages are shown below.
You can correct most errors and clear routine maintenance messages by yourself. If you need 
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
.
TroubleshootingB
Error MessageCauseAction
B&W Print Only
Replace XX InkOne or more of the color ink cartridges 
have reached the end of their life.
You can use the machine in 
black & white mode for approximately 
four weeks depending on the number 
of pages you print.
While this message appears on the 
LCD, each operation works in the 
following way:
Printing
If you choose Grayscale in the 
Advanced tab of the printer driver 
you can use the machine as a 
black & white printer.
Copying
If the paper type is set to 
Plain Paper or Inkjet Paper 
you can make copies in 
black & white.Replace the ink cartridges. (See 
Replacing the ink cartridges 
uupage 26.)
Note
The machine will stop all print 
operations and you will not be able to 
use the machine until you change to a 
new ink cartridge in the following 
cases:
• If you unplug the machine or take 
out the ink cartridge.
• If the paper type is set to anything 
except Plain Paper or 
Inkjet Paper.
• (Windows
®) If you check 
Slow Drying Paper in the Basic 
tab of the printer driver.
(Macintosh) If you check 
Slow Drying Paper in the 
Print Settings of the printer driver.
 
Cannot DetectYou installed a new ink cartridge too 
quickly and the machine did not detect 
it.Take out the new ink cartridge and 
re-install it slowly until it clicks. (See 
Replacing the ink cartridges 
uupage 26.)
An ink cartridge is not installed 
properly.
If you are not using Genuine Brother 
Innobella™ ink the machine may not 
detect the ink cartridge.Use a new Genuine Brother 
Innobella™ Ink Cartridge. If the error 
is not cleared, call Brother Customer 
Service.
Cannot Print
Replace XX InkOne or more of the ink cartridges have 
reached the end of their life. The 
machine will stop all print operations.Replace the ink cartridges. (See 
Replacing the ink cartridges 
uupage 26.) 
						

							Troubleshooting 
33
B
Clean Unable XX
Init Unable XX
Print Unable XX
Scan Unable XXThe machine has a mechanical 
problem.
—OR—
A foreign object such as a paper clip or 
ripped paper is in the machine.Open the scanner cover and remove 
any foreign objects and paper scraps 
from inside the machine. If the error 
message continues, disconnect the 
machine from the power for several 
minutes and reconnect it.
Close Ink CoverThe ink cartridge cover is not 
completely closed.Firmly close the ink cartridge cover 
until it clicks.
Cover is OpenThe scanner cover is not completely 
closed.Lift the scanner cover and then close it 
again.
Data RemainingPrint data is left in the machines 
memory.Press Stop/Exit. The machine will 
cancel the job and clear it from the 
memory. Try to print again.
High TemperatureThe print head is too warm. Allow the machine to cool down.
Error MessageCauseAction 
						

							34
Ink Box FullThe ink absorber box or flushing box is 
full. These components are periodic 
maintenance items that may require 
replacement after a period of time to 
ensure optimum performance from 
your Brother machine. Because these 
components are periodic maintenance 
items, the replacement is not covered 
under the warranty. The need to 
replace these items and the time 
period before replacement is 
dependent on the number of purges 
and flushes required to clean the ink 
system. These boxes acquire 
amounts of ink during the different 
purging and flushing operations. The 
number of times a machine purges 
and flushes for cleaning varies 
depending on different situations. For 
example, frequently powering the 
machine on and off will cause 
numerous cleaning cycles since the 
machine automatically cleans upon 
power up. The use of non-Brother ink 
may cause frequent cleanings 
because non-Brother ink could cause 
poor print quality which is resolved by 
cleaning. The more cleaning the 
machine requires the faster these 
boxes will fill up.
Note
Repairs resulting from the use of 
non-Brother supplies may not be 
covered under the stated product 
warranty.
 
The ink absorber box or flushing box 
will need to be replaced. Contact 
Brother Customer Service or a Brother 
Authorized Service Center to have 
your machine serviced. (See Brother 
numbers uupage i.)
Other reasons for cleaning are:
1 The machine automatically cleans 
itself after clearing a printer jam.
2 The machine automatically cleans 
itself after sitting idle for more than 
45 days (infrequent use).
3 The machine automatically cleans 
itself after the ink cartridges have 
been replaced 12 times.
InkBox NearFullThe ink absorber box or flushing box is 
nearly full.The ink absorber box or flushing box 
will need to be replaced soon. Call 
Brother Customer Service or a Brother 
Authorized Service Center to have 
your machine serviced. (See Brother 
numbers uupage i.)
Ink Low XXXXXXXOne or more of the ink cartridges are 
near the end of their life.Order a new ink cartridge. You can 
continue printing until the LCD shows 
Cannot Print. (See Ordering 
accessories and supplies uupage ii 
and Replacing the ink cartridges 
uupage 26.)
Low TemperatureThe print head is too cold. Allow the machine to warm up.
Error MessageCauseAction 
						

							Troubleshooting 
35
B
No CartridgeAn ink cartridge is not installed 
properly.Take out the new ink cartridge and re-
install it slowly until it clicks. (See 
Replacing the ink cartridges 
uupage 26.)
No Paper FedThe machine is out of paper or paper 
is not properly loaded in the paper 
tray.Do one of the following:
Refill the paper in the paper tray, 
and then press Black Start or 
Color Start.
Remove and reload the paper, 
then press Black Start or 
Color Start. (See Loading paper 
and other print media uupage 8.)
The paper is jammed in the machine. Remove the jammed paper by 
following the steps in Printer jam or 
paper jam uupage 36.
Paper dust has accumulated on the 
surface of the paper pick-up rollers.Clean the paper pick-up rollers. 
(uuAdvanced User’s Guide: Cleaning 
the paper pick-up rollers)
The Jam Clear Cover is not closed 
properly.Check the Jam Clear Cover is closed 
evenly at both ends. (See Printer jam 
or paper jam uupage 36.)
Out of MemoryThe machines memory is full.If a copy operation is in process
Press Stop/Exit and wait until the 
other operations that are in progress 
finish, and then try again.
Paper JamThe paper is jammed in the machine. Remove the jammed paper by 
following the steps in Printer jam or 
paper jam uupage 36.
Make sure the paper length guide is 
set to the correct paper size. DO NOT 
extend the paper tray when you load 
A5 or smaller size paper.
Wrong Paper SizeThe Paper Size setting does not 
match the size of paper in the tray. Or, 
you did not set the paper guides in the 
tray to the indicators for the paper size 
you are using.1 Check that the paper size you 
choose matches the size of paper 
in the tray. (See Paper Size 
uupage 14.)
2 Make sure you loaded the paper in 
a Portrait position, by setting the 
paper guides at the indicators for 
your paper size. (See Loading 
paper and other print media 
uupage 8.)
3 After you have checked the paper 
size and the paper position, press 
Black Start or Color Start.
Error MessageCauseAction 
						

							36
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aUnplug the machine from the AC power 
outlet.
bOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
cClose the Jam Clear Cover. 
Make sure the cover is closed properly.
 
dIf the paper support flap is open, close it, 
and then close the paper support. Pull 
the paper tray completely out of the 
machine.
 
ePull out the jammed paper (1). 
1
1 
						

							Troubleshooting 
37
B
fUsing both hands, grasp the plastic tabs 
on both sides of the machine and lift the 
scanner cover (1) until it locks securely 
in the open position.
 
Move the print head (if necessary) to 
take out any paper remaining in this 
area. Make sure that jammed paper is 
not left in the corners of the machine (2) 
and (3).
Important
• If the paper is jammed under the print 
head, unplug the machine from the power 
source, and then move the print head to 
take out the paper.
• If the print head is in the right corner as 
shown in the illustration, you cannot move 
it. Re-connect the power cord. Hold down 
Stop/Exit until the print head moves to the 
center. Then unplug the machine from the 
power source and take out the paper.
 
• If ink gets on your skin or clothing 
immediately wash it off with soap or 
detergent.
 
gLift the scanner cover to release the 
lock (1). Gently push the scanner cover 
support down (2) and close the scanner 
cover (3) using both hands.
 
hPush the paper tray firmly back into the 
machine.
1
23
1
23 
						

							38
iWhile holding the paper tray in place, 
pull out the paper support (1) until it 
clicks, and then unfold the paper 
support flap (2).
 
Important
DO NOT use the paper support flap for 
Legal size paper.
 
jRe-connect the power cord.
1
22 
						

							Troubleshooting 
39
B
Troubleshooting B
Important
For technical help, you must call the country where you bought the machine. Calls must be 
made from within that country.
 
If you think there is a problem with your machine, check the chart and follow the troubleshooting 
tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com/
.
Using non-Brother supplies may affect  the print quality, hardware performance, and machine 
reliability.
If you are having difficulty with your machineB
Printing
DifficultySuggestions
No printout. Check the interface cable or wireless connection on both the machine and your 
computer. (uuQuick Setup Guide)
Check that the machine is plugged in and press   to turn the machine on.
One or more ink cartridges have reached the end of their life. 
(See Replacing the ink cartridges uupage 26.)
Check to see if the LCD is showing an error message. 
(See Error and Maintenance messages uupage 32.)
If the LCD shows Cannot Print or Replace XX Ink, see Replacing the ink 
cartridges uupage 26.
Check that the correct printer driver has been installed and chosen. 
						

							40
No printout.
(Continued)(Windows® only) Make sure that the machine is online.
(Windows
® 7) 
Click  /Devices and Printers. Right-click Brother DCP-XXXXX (where 
XXXXX is your model name) and choose Seewhat’sprinting. Click Printer and 
make sure that Use Printer Offline is unchecked.
(Windows Vista
®) 
Click  /Control Panel/Hardware and Sound/Printers. Right-click 
Brother DCP-XXXXX (where XXXXX is your model name). If the printer is offline, 
it will show Use Printer Online. Select this option to enable the printer.
(Windows
® XP) 
Click Start/Control Panel/Printers and Other Hardware/Printers and Faxes. 
Right-click Brother DCP-XXXXX (where XXXXX is your model name). If the 
printer is offline, it will show Use Printer Online. Select this option to enable the 
printer.
If old unprinted data remains in the printer driver spooler, it will prevent new print 
jobs from printing. Open the printer icon and delete all data as follows:
(Windows
® 7) 
Click  /Devices and Printers/Printers and Faxes.
(Windows Vista
®) 
Click  /Control Panel/Hardware and Sound/Printers.
(Windows
® XP) 
Click Start/Control Panel/Printers and Other Hardware/Printers and Faxes.
(Mac OS X 10.7.x) 
Click System Preferences/Print & Scan.
(Mac OS X 10.5.8, 10.6.x) 
Click System Preferences/Print & Fax.
Printing (continued)
DifficultySuggestions