Brother Hl 5380dn User Manual

Troubleshooting
131
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Paper jams and how to clear them7
If paper jams inside the printer, the printer will stop. One of the following LCD messages will appear to tell 
you where to find the jammed paper.
„JAM MP TRAY(1)
Paper jam in the MP tray. (See page 132.)
„JAM TRAY1(2)
Paper jam in the standard paper tray (TRAY 1). (See page 133.)
„JAM TRAY2(3)
Paper jam in the lower tray (TRAY 2). (see page 133.)
„JAM TRAY3(4)
Paper jam in the lower tray (TRAY 3). (See page 133.)
„JAM DUPLEX(5)
Paper jam in the...

Troubleshooting
132
7
JAM MP TRAY (Paper jam in the MP tray)7
 
JAM MP TRAY
If a paper jam occurs inside the MP tray, follow these steps:
aRemove the paper from the MP tray.
bPress the cover release button and then open the front cover.
cTake out the drum unit and toner cartridge assembly.
dRemove any paper from in and around the MP Tray, and then put the drum unit and toner cartridge 
assembly back in the printer and close the front cover.
eFan the paper stack, and then put it back in the MP tray.
fWhen...

Troubleshooting
133
7
JAM TRAY 1 / TRAY 2 / TRAY 3 (Paper jam inside the paper tray)7
Note The LCD names for the paper trays are as follows.
„Standard paper tray: TRAY1
„Optional Lower tray: TRAY2, TRAY3
 
 
JAM TRAY1
 
JAM TRAY2
 
JAM TRAY3
If a paper jam occurs inside the paper tray, follow these steps:
aPull the paper tray completely out of the printer.
bUse both hands to slowly pull out the jammed paper.
cPut paper below the maximum paper mark. While pressing the green paper-guide release lever,...

Troubleshooting
134
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eOpen the front cover and close it to resume printing.
IMPORTANT
 
DO NOT take out the standard paper tray while paper is feeding from a lower paper tray as this will cause 
a paper jam.
 
 

Troubleshooting
135
7
JAM DUPLEX (Paper jam in the duplex tray)7
 
JAM DUPLEX
If a paper jam occurs inside the duplex tray, follow these steps:
aPull the duplex tray completely out of the printer.
bPull the jammed paper out of the printer or the duplex tray.
c Put the duplex tray back in the printer.
 

Troubleshooting
136
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JAM REAR (Paper jam behind the back cover)7
 
JAM REAR
CAUTION 
After you have just used the printer, some internal parts of the printer will be extremely hot. To prevent 
injury, when you open the front cover or back cover (back output tray) of the printer, DO NOT touch the 
shaded parts shown in the illustration. If you do this, you may get burned.
 
If a paper jam occurs behind the face-up output tray, follow these steps:
aPress the cover release button and then open the front...

Troubleshooting
137
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bSlowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with 
the drum unit and toner cartridge assembly.
IMPORTANT
 
We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or 
cloth in case you accidentally spill or scatter toner.
 To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the 
illustration.
 
cOpen the back cover.
dPull the tabs at the...

Troubleshooting
138
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eUsing both hands, gently pull the jammed paper out of the fuser unit.
CAUTION 
After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the 
printer to cool down before you touch the internal parts of the printer.
 
fPut the drum unit and toner cartridge assembly back in the printer (press firmly).
gFully close the front and back covers.
 

Troubleshooting
139
7
JAM INSIDE (Paper jam inside the printer)7
 
JAM INSIDE
CAUTION 
After you have just used the printer, some internal parts of the printer will be extremely hot. To prevent 
injury, when you open the front cover or back cover (back output tray) of the printer, DO NOT touch the 
shaded parts shown in the illustration. If you do this, you may get burned.
 
If a paper jam occurs inside the printer, follow these steps:
aPress the front cover release button and then open the front cover.
 

Troubleshooting
140
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bSlowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with 
the drum unit and toner cartridge assembly.
cPush down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper 
if there is any inside the drum unit.
IMPORTANT
 
After you have removed the jammed paper, print a few test pages. This is to make sure that the printed 
pages have no toner stains on them before you restart the print job.
 Remove the...