Brother Hl 5380dn User Manual

Routine Maintenance
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CAUTION 
After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the 
printer to cool down before you touch the internal parts of the printer.
 
IMPORTANT
 
We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or 
cloth in case you accidentally spill or scatter toner.
 Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold...

Routine Maintenance
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dWipe the scanner window with a dry, lint-free cloth.
ePut the drum unit and toner cartridge assembly back in the printer.
fClose the front cover.
gPlug the printer back in, and then turn on the power switch.
 

Routine Maintenance
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Cleaning the paper pick-up roller6
If the paper pick-up roller is stained, the printer may not feed paper. In that case, clean the paper pick-up roller 
as follows:
aTurn off the power switch and unplug the printer. 
bUnplug the power cord and interface cable from the printer. 
cPull the paper tray out of the printer. 
dDampen a soft cloth with lukewarm water and wipe the separator pad (1) in the paper tray with it.
1
 

Routine Maintenance
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eWipe the two paper pick-up rollers (1) inside the printer. 
fPut the paper tray back in the printer. 
gMake sure that you have turned off the power switch, and then connect the power cord and interface 
cable to the printer.
hPlug in the power cord and turn on the power switch of the printer.
1
 

Routine Maintenance
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Cleaning the corona wires6
Cleaning the corona wire6
If you have print quality problems, clean the corona wire as follows:
aPress the front cover release button and then open the front cover.
bTake out the drum unit and toner cartridge assembly.
 

Routine Maintenance
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IMPORTANT
 
We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or 
cloth in case you accidentally spill or scatter toner.
 To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the 
illustration.
 
cClean the primary corona wire inside the drum unit by gently sliding the blue tab from right to left and left 
to right several times.
Note Be sure to return the tab to the home position...

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7
Troubleshooting7
You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/
.
Identifying your problem7
First, check the following:7
„The AC power cord is connected properly and the printer is turned on.
„All of the protective parts have been removed.
„The toner cartridge and drum unit are installed properly.
„The front and back covers are fully closed.
„Paper is...

Troubleshooting
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LCD messages7
If any problems occur, the printer automatically stops printing, diagnoses the problem, and displays the 
resulting message on the LCD to alert you. Take the appropriate action, referring to the following tables. If 
you cannot clear the problem, call the dealer you bought the printer from or Brother Customer Service.
Note The LCD names for the paper trays are as follows.
• Standard paper tray: TRAY1
• Multi-purpose tray: MP
• Optional Lower tray: TRAY2, TRAY3
 
Error...

Troubleshooting
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Error messages (Continued)7
Maintenance messages7
Call service messages7
Error messageAction
NO PAPER XXXPut paper in the indicated empty tray. If the problem is still unsolved, the paper pick-up roller 
may be stained. Clean the paper pick-up roller. See Cleaning the paper pick-up roller on 
page 123.
NO TONEROpen the front cover, then install the toner cartridge. See Toner cartridge on page 107.
NO TRAY XXXPut the tray1 in the printer.
PRINT OVERRUNCut the resolution or add the...

Troubleshooting
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Paper handling7
First, make sure that you are using paper that meets Brother recommended paper specifications. (See About 
paper on page 6.)
ProblemRecommendation
The printer does not feed 
paper.„If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
straighten itbefore printing. Sometimes it is helpful to remove the paper. Turn the 
stack over and put it back in the paper tray.
„Reduce the amount of paper in the paper tray, and then try again....