Brother Hl 5270dn User Manual
Have a look at the manual Brother Hl 5270dn User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 331 Brother manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
7. Troubleshooting 103 d Pull the tabs at the left and right hand sides toward you to open the fuser cover (1). eUsing both hands, gently pull the jammed paper out of the fuser unit. HOT SURFACE After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer. fPut the drum unit and toner cartridge assembly back in the printer (press firmly). gFully close the front and back covers. 1
7. Troubleshooting 104 JAM DUPLEX (Paper jam in the duplex tray) JAM DUPLEX If a paper jam occurs inside the duplex tray, follow these steps: aPull the duplex tray completely out of the printer. bPull the the jammed paper out of the printer or the duplex tray. c Put the duplex tray back in the printer.
7. Troubleshooting 105 Improving the print quality If you have a print quality problem, print a test page first (see Menu table on page 56). If the printout looks good, the problem is probably not the printer. Check the interface cable or try the printer on another PC. This section gives information on the following topics. Examples of poor print qualityRecommendation Faint„Check the printer’s environment. Conditions such as humidity, high temperatures, and so on, may cause this print fault. See Positioning the printer on page 4. „If the whole page is too light, Toner Save Mode may be on. Turn off Toner Save Mode in the printer Properties tab of the driver. „Put in a new toner cartridge. See Replacing the toner cartridge on page 75. „Put in a new drum unit. See Replacing the drum unit on page 80. „You may clear the problem by wiping the scanner window with a soft cloth. See Cleaning the inside of the printer on page 86. Gray background„Make sure that you use paper that meets our specifications. See About paper on page 6. „Check the printer’s environment. Conditions such as high temperatures and high humidity can increase the amount of background shading. See Positioning the printer on page 4. „Put in a new toner cartridge. See Replacing the toner cartridge on page 75. „Put in a new drum unit. See Replacing the drum unit on page 80. Ghost„Make sure that you use paper that meets our specifications. Rough-surfaced paper or thick print media may cause this problem. See About paper on page 6. „Make sure that the media type setting in the driver matches the type of paper you are using. See About paper on page 6. „Put in a new drum unit. See Replacing the drum unit on page 80. „The fuser unit may be contaminated. Call Brother Customer Service. Toner specks„Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. See About paper on page 6. „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 80. „The fuser unit may be contaminated. Call Brother Customer Service. ABCDEFGH abcdefghijk ABCD abcde 01234 CDEF d efg BC b cd 23 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234
7. Troubleshooting 106 Hollow print„Make sure that you use paper that meets our specifications. See About paper on page 6. „Choose Thick paper mode in the printer driver, or use thinner paper than what you are now using. „Check the printer’s environment. Conditions such as high humidity can cause hollow print. See Positioning the printer on page 4. All black„Clean the primary corona wire inside the drum unit by sliding the blue tab. Be sure to return the blue tab to the home position (a). See Cleaning the corona wire on page 89. „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 80. „The fuser unit may be contaminated. Call Brother Customer Service. White lines across the page„Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause problems. „Make sure that you choose the proper media type in the printer driver. „The problem may disappear by itself. Print multiple pages to clear this problem, especially if the printer has not been used for a long time. „The drum unit may be damaged. Put in a new drum unit. See Replacing the toner cartridge on page 75. Lines across the page„Clean the inside of the printer and the primary corona wire in the drum unit. See Cleaning on page 85. „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 80. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234
7. Troubleshooting 107 White Spots on black text and graphics at 94 mm (3.7 in.) intervals Black Spots at 94 mm (3.7 in.) intervals„If the problem is not solved after printing a few pages, the drum unit may have glue from the label stuck on the OPC drum surface. Clean the drum unit as follows: aPut the print sample in front of the drum unit, and find the exact position of the poor print. bTurn the drum unit gear by hand while looking at the surface of the OPC drum (1). cWhen you have found the mark on the drum that matches the print sample, wipe the surface of the OPC drum with a cotton swab until the dust or paper powder on the surface comes off. CAUTION DO NOT clean the surface of the photosensitive drum with a sharp object. „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 80. Examples of poor print qualityRecommendation 94 mm (3.7 in.) 94 mm (3.7 in.) 94 mm (3.7 in.) 94 mm (3.7 in.) 1
7. Troubleshooting 108 Black toner marks across the page„The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 80. „Make sure that you use paper that meets our specifications. See About paper on page 6. „If you use label sheets for laser printers, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit. See on Clean the drum unit as follows: on page 107. „Do not use paper that has clips or staples because they will scratch the surface of the drum. „If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged. Black lines down the page Printed pages have toner stains down the page.„Clean the primary corona wire inside the drum unit by sliding the blue tab. See Cleaning the corona wire on page 89. „Make sure the primary corona wire cleaner is at the home position (a). „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 80. „The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 75. „The fuser unit may be smudged. Call your dealer or Brother Customer Service. White lines down the page„Make sure that a torn piece of paper is not inside the printer covering the scanner window. „Wipe the scanner window with a soft cloth. See Cleaning the inside of the printer on page 86. „The toner cartridge may be damaged. Put in a new toner cartridge. See Replacing the toner cartridge on page 75. „The drum unit may be damaged. Put in a new drum unit. See Replacing the drum unit on page 80. Page skewed„Make sure that the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack. „Set the paper guides correctly. See Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 on page 10. „If you are using the multi-puroise tray, see Printing on plain paper, bond paper or transparencies from the MP tray on page 13. „The paper tray may be too full. See Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 on page 10. „Check the paper type and quality. See About paper on page 6. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234
7. Troubleshooting 109 Curled or wavy„Check the paper type and quality. High temperatures and high humidity will cause paper to curl. See About paper on page 6. „If you do not use the printer often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray. Wrinkles or creases„Make sure that the paper is loaded properly. See Printing on plain paper, bond paper or transparencies from Tray 1, 2 or 3 on page 10. „Check the paper type and quality. See About paper on page 6. „Turn over the stack of paper in the tray or try rotating the paper 180° in the input tray. Envelope Creases aOpen the back cover. bPress against the “1” on the blue levers on either side of the printer as shown below. cAs the top of the lever rotates backward, lift the bottom portion of the lever from below until it stops. dClose the back cover and resend the print job. Note When you have finished printing, open the back cover and reset the two blue levers back to their original position. Examples of poor print qualityRecommendation B DEFGH abc efghijk ACD bcde 134 ABCDEFG EFGHIJKLMN
7. Troubleshooting 110 Poor Fixing„Open the back cover and make sure that the two blue levers on the left and right hand sides are in the down position. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234
7. Troubleshooting 111 Solving print problems ProblemRecommendation The printer prints unexpectedly or it prints garbage data.„Make sure that the printer cable is not too long. We recommend that you use a parallel or USB cable that is no longer than 2 meters (6.5 feet). „Make sure that the printer cable is not damaged or broken. „If you are using an interface-switching device, remove it. Connect your computer directly to your printer, and then try again. „Make sure that you have chosen the proper printer driver with ‘Set as Default’. „Make sure that the printer is not connected to the same port that is also connected to a storage device or scanner. Take away all other devices and connect the port only to the printer. „Turn off the Status Monitor in the Device Options tab in the Windows ® printer driver. The printer cannot print full pages of a document. An error message MEMORY FULL is appears.„Press Go to print the remaining data in the printer memory. Cancel the print job if you want to delete the remaining data in the printer memory. See Buttons on page 48. „Reduce the complexity of your document or cut the print resolution. „Add more memory. See Installing extra memory on page 71. The printer cannot print full pages of a document. An error message PRINT OVERRUN is appears.„Press Go to print the remaining data in the printer memory. Cancel the print job if you want to delete the remaining data in the printer memory. See Buttons on page 48. „Reduce the complexity of your document or cut the print resolution. „Add more memory. See Installing extra memory on page 71. „Set page protection to AUTO by using the supplied Windows ® driver or control pabel. „Change the following settings in the Windows ® printer driver, and then try again. The best combination of the settings below will vary depending on your document: •Graphics mode • TrueType mode • Use printer TrueType ® fonts The headers or footers appear when the document displays on the screen but they do not show up when it is printed.„Adjust the top and bottom margins of your document.
7. Troubleshooting 112 Network problems For problems concerning using your printer on a Network, see the Network User’s Guide on the CD-ROM we have supplied. Other problems For Macintosh® with USB Printing from DOS ProblemRecommendation The printer cannot print. The ‘There was an error writing to LPT1: (or BRUSB) for the printer’ error message occurs on your PC.„Make sure that the printer cable is not damaged or broken. „If you have an interface-switching device, make sure that you chose the correct printer. ProblemRecommendation The printer does not appear in Chooser (Mac OS ® 9.1 to 9.2), Print Center (Mac OS ® X 10.2) or Print Setup Utility (Mac OS ® X 10.3 or greater).„Make sure that the printer is turned on. „Make sure that the USB interface cable is connected correctly. „Make sure the printer driver is installed correctly. Unable to print from the application.„Make sure that the supplied Macintosh ® printer driver is installed in the Hard Disk and that it is chosen with Chooser (Mac OS ® 9.1 to 9.2), Print Center (Mac OS® X 10.2) or Print Setup Utility (Mac OS ® X 10.3 or greater). ProblemRecommendation Cannot print from the application.„Make sure that the DOS application interface settings match those of your printer. For example, if you are using a parallel printer cable, you would set your DOS application printer port to LPT1. „Check if the printer has any printer alarms. „Make sure that you have chosen a printer driver in your application that is supported by your Brother printer. For information about the printers your machine can emulate, see About emulation modes on page 45.