Brother Hl 5270dn User Manual

							7. Troubleshooting
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NO PAPER XXXPut paper in the empty tray.  
NO TRAY XXXPut the paper tray in the printer.
PRINT OVERRUNCut the resolution or add the optional memory. See Installing extra memory on page 71 and 
Solving print problems on page 111.
Set Page Protection to the correct size. See Device Options on page 31 and Menu table 
on page 56.
SIZE ERROR DXYou can only use A4, Letter and Legal size for duplex printing. Check the printer driver 
setting and put the correct sized paper in the paper tray or MP tray that is selected in the 
printer driver. See About paper on page 6.
SIZE MISMATCHPut the same size paper in the paper tray or MP tray that is selected in the printer driver, 
and then press Go, or select the size of paper you set in the TRAY SIZE setting from the 
control panel.
STORAGE FULLThe RAMDISK size is set to 0 MB. Increse the RAMDISK size. Or there is no space to store 
jobs. Delete unnecessary macros or fonts.
TOO MANY TRAYSMaximum number of optional trays is two. Remove additional trays.
Maintenance messages
Maintenance messageAction
DRUM NEAR ENDThe drum unit is near the end of its life. Buy a new drum unit to replace the current one. 
See DRUM NEAR END message on page 80.
TONER LOWBuy a new toner cartridge and have it ready before you get a TONER LIFE END 
message.
TONER LIFE ENDSee Replacing the toner cartridge on page 75.
REPLACE PF KITMPCall your dealer or Brother Customer Service for a replacement paper feeding kit (paper 
pick up roller and separation plate) for the MP tray.
REPLACE PF KIT 1Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper 
feed roller, separation roller, separation pad, and separation pad spring) for Tray 1.
REPLACE PF KIT 2Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper 
feed roller, separation roller, separation pad, and separation pad spring) for Tray 2.
REPLACE PF KIT 3Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper 
feed roller, separation roller, separation pad, and separation pad spring) for Tray 3.
REPLACE FUSERCall your dealer or Brother Customer Service for a replacement fuser unit.
REPLACE LASERCall your dealer or Brother Customer Service for a replacement laser unit.
Call service messages
Call service messageAction
ERROR ###Turn off the printer. Wait a few seconds, then turn it on again. If this does not clear the 
problem, call your dealer or a Brother Customer Service.
Error message (Continued)
Error messageAction
 
						

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Error message printout
The printer can also report problems by printing an error message. Use the table below to identify and clear 
the error message. The default setting for the the error message printout is off. If you want to turn the error 
message printout on, from the Advanced tab of the Windows printer driver click the Device Options icon, 
and then choose Error Message Printout.
Error messageAction
MEMORY FULL„Press Go to print the remaining data in the printer memory. Cancel the print job 
if you want to delete the remaining data in the printer memory. See Buttons on 
page 48.
„Reduce the complexity of your document or cut the print resolution.
„Add more memory. See Installing extra memory on page 71.
PRINT OVERRUN„Press Go to print the remaining data in the printer memory. Cancel the print job 
if you want to delete the remaining data in the printer memory. See Buttons on 
page 48.
„If this does not clear the error, reduce the complexity of your document or cut the 
print resolution.
„Add more memory. See Installing extra memory on page 71.
„Set page protection to AUTO by using the supplied Windows
® driver or the 
control panel.
„Change the following settings in the supplied Windows
® driver and try again. The 
best combination of these settings will vary depending on your document:
•Graphics mode
• TrueType mode
• Use Printer TrueType
® Fonts
RESOLUTION REDUCED TO 
ENABLE PRINTING
(The printer has printed the 
document at a reduced 
resolution)„Reduce the complexity of your document before you print to prevent automatic 
reduction in the resolution. 
 
						

							7. Troubleshooting
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Paper handling
First, make sure that you are using paper that meets Brother recommended paper specifications. See About 
paper on page 6.
ProblemRecommendation
The printer does not feed 
paper.„If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
straighten it before printing. Sometimes it is helpful to remove the paper. Turn the 
stack over and put it back in the paper tray.
„Cut the amount of paper in the paper tray, and then try again.
„Make sure that manual feed mode is not chosen in the printer driver.
The printer does not feed paper 
from the MP tray.„Fan the paper well and put it back in firmly.
„Make sure that you have chosen the MP Tray in the Paper Source of the printer 
driver.
The printer does not feed 
envelopes.„The printer can feed envelopes from the multi-purpose tray. You must set up your 
application to print on the size of envelopes you are using. This is usually done in 
the page setup or document setup menu of your software. See your application 
manual.
A paper jam has occurred.„Clear the jammed paper. See Paper jams and how to clear them on page 96.
The printer does not print. „Make sure that the cable is connected to the printer.
„Make sure that you have chosen the proper printer driver.
When printing on normal paper, 
it creases.„Change the printer driver setting in Media Type to a thin setting.
When printing on Legal size 
paper or longer sized paper, 
the paper slides off the top 
output tray.„Pull out and lift up the output tray support flap.
 
 
						

							7. Troubleshooting
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Paper jams and how to clear them
If paper jams inside the printer, the printer will stop. One of the following LCD messages will appear to tell 
you where to find the jammed paper.
 
„JAM MP TRAY (1)
Paper jam in the MP tray.
„JAM TRAY1 (2)
Paper jam in the standard paper tray (TRAY 1).
„JAM TRAY2 (3)
Paper jam in the lower tray (TRAY 2).
„JAM TRAY3 (4)
Paper jam in the lower tray (TRAY 3).
„JAM DUPLEX (5)
Paper jam in the duplex tray.
„JAM REAR (6)
Paper jam where the paper comes out of the printer.
„JAM INSIDE (7)
Paper jam inside the printer.
Check where the jam is and clear the jammed paper as follows.
If the error message still appears on the LCD after you remove the jammed paper, there may be more paper 
jammed somewhere else. Check the printer thoroughly.
After you have removed all the jammed paper, open the front cover and then close it again to start printing.
Note
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps 
prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams.
 
5 1
2
3
46 7
 
						

							7. Troubleshooting
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JAM MP TRAY (Paper jam in the MP tray)
 
JAM MP TRAY
If a paper jam occurs inside the MP tray, follow these steps:
aRemove the paper from the MP tray.
bPress the cover release button and then open the front cover.
cTake out the drum unit and toner cartridge assembly.
dRemove any paper from in and around the MP Tray, and then put the drum unit and toner cartridge 
assembly back in the printer and close the front cover.
eFan the paper stack, and then put it back in the MP tray. 
fWhen loading paper in the MP tray, make sure that it touches the back of the tray and stays under the 
maximum paper height guides on both sides of the tray.
gIf the printer does not automatically start printing, open the front cover and close it, or press Go to start 
printing.
JAM TRAY 1 / TRAY 2 / TRAY 3 (Paper jam inside the paper tray)
Note
The LCD names for the paper trays are as follows.
• Standard paper tray: TRAY1
• Optional Lower tray: TRAY2 or TRAY3
  
JAM TRAY1
 
JAM TRAY2
 
JAM TRAY3
If a paper jam occurs inside the paper tray, follow these steps:
 
						

							7. Troubleshooting
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aPull the paper tray completely out of the printer. 
bUse both hands to slowly pull out the jammed paper. 
cPut paper below the maximum paper mark (b). While pressing the blue paper-guide release lever, slide 
the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
dPut the paper tray firmly back in the printer.
eOpen the front cover and close it to resume printing.
CAUTION 
DO NOT take out the standard paper tray while paper is feeding from a lower paper tray because this may 
cause a paper jam.
 
 
						

							7. Troubleshooting
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JAM INSIDE (Paper jam inside the printer)
 
JAM INSIDE
HOT SURFACE 
After you have just used the printer, some internal parts of the printer will be extremely hot. When you open 
the front cover or back cover of the printer, DO NOT touch the shaded parts shown in the illustrations.
 
If a paper jam occurs inside the printer, follow these steps:
aPress the front cover release button and then open the front cover. 
bSlowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with 
the drum unit and toner cartridge assembly.
    
 
						

							7. Troubleshooting
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CAUTION 
After you have removed the jammed paper, print a few test pages. This is to make sure that the printed 
pages have no toner stains on them before you restart the print job.
  Remove the jammed paper carefully so you do not spread toner.  Take care not to stain your hands and clothes with toner. Wash toner stains at once with cold water.  We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or 
cloth in case you accidentally spill the toner.
  To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the 
illustration.
 
 
cPush down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper 
if there is any inside the drum unit.
 
CAUTION 
Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold 
water at once.
  To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
    
 
						

							7. Troubleshooting
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dPut the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in 
properly, the blue lock lever will lift automatically.
 
eClose the front cover.
JAM REAR (Paper jam behind the back cover)
 
JAM REAR
HOT SURFACE 
After you have just used the printer, some internal parts of the printer will be extremely hot. When you open 
the front cover or back cover of the printer, DO NOT touch the shaded parts shown in the illustrations.
 
If a paper jam occurs behind the face-up output tray, follow these steps:
aPress the cover release button and then open the front cover.    
 
						

							7. Troubleshooting
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bSlowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with 
the drum unit and toner cartridge assembly.
 
CAUTION 
We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or 
cloth in case you accidentally spill or scatter toner.
  To prevent damage to the printer from static electricity, DO NOT touch the electrodes shown in the 
illustration.
 
 
cOpen the back cover.