Brother HL 2270DW User Manual

Routine Maintenance 
97
4
iPut the styrofoam piece marked RIGHT on the right side of the machine. Put the styrofoam piece 
marked LEFT on the left side of the machine.
 
jPut the machine into the original carton. 
RIGHT
LEFT
 

Routine Maintenance 
98
4
kPut the AC power cord and printed materials in the original carton as shown in the illustration. 
lClose the carton and tape it shut.
 

99
5
5
You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/
.
Identifying your problem5
First, check the following:5
The AC power cord is connected properly and the machine is turned on.
All of the protective parts have been removed.
The toner cartridge and drum unit is installed properly.
The front cover, back cover, and fuser cover are completely closed.
Paper...

Troubleshooting 
100
5
Error messages in the Status Monitor5
The Status Monitor will report problems with the machine. Take the proper action by referring to the following 
table.
If you want to turn the status monitor on, see Status Monitor on page 38 (For Windows
® user) or Status 
Monitor on page 50 (For Macintosh users).
Error messageAction
CARTRIDGE ERRORMake sure the drum unit and toner cartridge assembly is installed properly.
DRUM END SOONThe drum unit will need to be replaced soon. Buy a new...

Troubleshooting 
101
5
1This message is for HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only.
NO PAPER T1The paper tray may be out of paper or not properly installed. If it is empty, put a 
new stack of paper in the paper tray and then press Go. If the problem is still 
unsolved, the paper pick-up roller may be dirty. Clean the paper pick-up roller. See 
Cleaning the paper pick-up roller on page 93.
If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
straighten it...

Troubleshooting 
102
5
Paper handling5
First, make sure that you are using paper that meets Brother’s recommended paper specifications. (See 
Acceptable paper and other print media on page 3.)
ProblemRecommendation
The machine does not feed 
paper.If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
straighten it before printing. Sometimes it is helpful to remove the paper, turn the 
stack over, and then put it back in the paper tray. If the paper continues to curl,...

Troubleshooting 
103
5
The paper slides off the top 
output tray.Lift up the output tray support flap 1.
 
If the paper curls and slides off, lift up the output tray support flap 2.
 
ProblemRecommendation
 

Troubleshooting 
104
5
Paper jams and how to clear them5
If a paper jam occurs, the machine will flash the Error LED as shown below.
 
CAUTION 
 HOT SURFACE
• After you have just used the printer, some internal parts will be extremely hot. Wait at least 10 minutes 
for the machine to cool down.
• To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the 
illustrations.
 
Clear the jammed paper as follows.
If the jammed paper is removed completely by following the steps...

Troubleshooting 
105
5
Note
• Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps 
prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams.
• Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have 
not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in 
your Brother machine.
 
aOpen the front cover and leave...

Troubleshooting 
106
5
IMPORTANT
• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper 
or cloth in case you accidentally spill or scatter toner.
• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in 
the illustration.
 
 
cClose the front cover.
Note
Do not put the drum unit and toner cartridge assembly back in at this point.
 
dPull the paper tray completely out of the machine.
eUse both hands to slowly pull...