Brother HL 2270DW User Manual

							Routine Maintenance 
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iPut the styrofoam piece marked RIGHT on the right side of the machine. Put the styrofoam piece 
marked LEFT on the left side of the machine.
 
jPut the machine into the original carton. 
RIGHT
LEFT
 
						

							Routine Maintenance 
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kPut the AC power cord and printed materials in the original carton as shown in the illustration. 
lClose the carton and tape it shut.
 
						

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5
You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers 
the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/
.
Identifying your problem5
First, check the following:5
The AC power cord is connected properly and the machine is turned on.
All of the protective parts have been removed.
The toner cartridge and drum unit is installed properly.
The front cover, back cover, and fuser cover are completely closed.
Paper is inserted properly in the paper tray.
The interface cable is securely connected to the machine and the computer.
The correct driver for the machine has been chosen and is installed.
The computer is set up to connect to the correct machine port.
Machine does not print:
5
If you did not solve your problem with the above checks, identify your problem and then go to the page 
suggested below.
Machines LEDs are flashing
See LEDs (Light Emitting Diodes) on page 53.
Status Monitor Error Message appears
See Error messages in the Status Monitor on page 100.
Paper handling
(See Paper handling on page 102 and Paper jams and how to clear them on page 104.)
Other problems
(See Other problems on page 119.)
Pages are printed, but there are problems with:
5
Print quality
(See Improving the print quality on page 111.)
Printout is incorrect
(See Solving print problems on page 118.)
Troubleshooting5
 
						

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Error messages in the Status Monitor5
The Status Monitor will report problems with the machine. Take the proper action by referring to the following 
table.
If you want to turn the status monitor on, see Status Monitor on page 38 (For Windows
® user) or Status 
Monitor on page 50 (For Macintosh users).
Error messageAction
CARTRIDGE ERRORMake sure the drum unit and toner cartridge assembly is installed properly.
DRUM END SOONThe drum unit will need to be replaced soon. Buy a new drum unit to replace the 
current one. See Replacing the drum unit on page 78.
DRUM ERRORSee Cleaning the corona wire on page 84.
If your LEDs still show the same error indication after you have cleaned the corona 
wire, replace the drum unit  with a new one. See Replacing the drum unit 
on page 78.
DRUM STOPReplace the drum unit with a new one. See Replacing the drum unit on page 78
DUPLEX DISABLED
1Close the back cover of the printer and put the duplex tray back in.
FRONT COVER OPENClose the front cover of the machine.
FUSER COVER OPENClose the fuser cover located behind the back cover of the machine.
FUSER ERRORIf the FUSER ERROR pop-up message appears on your computer, turn the 
machines power switch off, wait a few seconds, and then turn it on again.  Leave 
the machine for 15 minutes with the power on. 
JAM TRAY 1
JAM INSIDE
JAM REAR
JAM DUPLEX
1
Clear the jammed paper from the indicated area. See Paper jams and how to clear 
them on page 104.
MANUAL FEEDIf the manual feed slot is empty, put a piece of paper in it.
Make sure you use paper that meets Brother’s recommended paper 
specifications. See Acceptable paper and other print media on page 3.
Load the same size paper that you selected in the current driver setting.
MEMORY FULLPress Go to print the remaining data in the machine memory. Cancel the print job 
if you want to delete the remaining data in the machine memory. See Go button 
on page 60.
Reduce the complexity of your document or lower the print resolution.
 
						

							Troubleshooting 
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1This message is for HL-2240D / HL-2242D / HL-2250DN / HL-2270DW only.
NO PAPER T1The paper tray may be out of paper or not properly installed. If it is empty, put a 
new stack of paper in the paper tray and then press Go. If the problem is still 
unsolved, the paper pick-up roller may be dirty. Clean the paper pick-up roller. See 
Cleaning the paper pick-up roller on page 93.
If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
straighten it before printing. Sometimes it is helpful to remove the paper, turn the 
stack over and put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Make sure you use paper that meets Brother’s recommended paper 
specifications. See Acceptable paper and other print media on page 3.
Load the same size paper that you selected in the current driver setting.
NO TONEROpen the front cover, then install the toner cartridge.
PRINT OVERRUNPress Go to print the remaining data in the machine memory. Cancel the print job 
if you want to delete the remaining data in the machine memory. See Go button 
on page 60.
If this does not clear the error, reduce the complexity of your document or lower 
the print resolution.
(HL-2250DN / HL-2270DW only)
Change the following settings in the supplied Windows
® driver and try again. The 
best combination of these settings will vary depending on your document:
•Graphics
1
• TrueType mode1
• Use Printer TrueType® Fonts1
1Choose the Basic tab, choose Manual in Print Settings, and then click the Manual Settings....
REPLACE DRUMReplace the drum unit with a new one. See Replacing the drum unit on page 78
REPLACE TONERSee Replacing the toner cartridge on page 71.
Service call error Check the LED indication to identify the error. See Service call indications 
on page 58.
SIZE ERROR DX
1Choose a paper size which is supported by the duplex tray. (See Type and size of 
paper on page 3.)
TONER ENDEDReplace the toner cartridge with a new one. See Replacing the toner cartridge 
on page 71
TONER LOWBuy a new toner cartridge and have it ready for when the REPLACE TONER 
status is indicated.
Error messageAction
 
						

							Troubleshooting 
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Paper handling5
First, make sure that you are using paper that meets Brother’s recommended paper specifications. (See 
Acceptable paper and other print media on page 3.)
ProblemRecommendation
The machine does not feed 
paper.If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
straighten it before printing. Sometimes it is helpful to remove the paper, turn the 
stack over, and then put it back in the paper tray. If the paper continues to curl, 
replace the paper.
Reduce the amount of paper in the paper tray, and then try again.
Make sure that manual feed mode is not chosen in the printer driver.
Clean the paper pick-up roller. See Cleaning the paper pick-up roller on page 93.
The machine does not feed 
paper from the manual feed 
slot.Put only one sheet of paper in the manual feed slot.
Make sure that you have chosen Manual in Paper Source of the printer driver.
The machine does not feed 
envelopes.The machine feeds envelopes from the manual feed slot. You must set up your 
application to print on the size of envelopes you are using. This is usually done in 
the page setup or document setup menu of your software. (See your application 
manual.)
A paper jam has occurred.Clear the jammed paper. (See Paper jams and how to clear them on page 104.)
The machine does not print. Make sure that the cable is connected to the machine.
Make sure the machine is powered on and that no error LEDs are lit on the 
machine control panel.
Make sure that you have chosen the correct printer driver.
When printing on normal paper, 
it creases.Change the printer driver setting in Media Type to a thin setting.
 
						

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The paper slides off the top 
output tray.Lift up the output tray support flap 1.
 
If the paper curls and slides off, lift up the output tray support flap 2.
 
ProblemRecommendation
 
						

							Troubleshooting 
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Paper jams and how to clear them5
If a paper jam occurs, the machine will flash the Error LED as shown below.
 
CAUTION 
 HOT SURFACE
• After you have just used the printer, some internal parts will be extremely hot. Wait at least 10 minutes 
for the machine to cool down.
• To prevent any degradation to the print quality, DO NOT touch the shaded parts shown in the 
illustrations.
 
Clear the jammed paper as follows.
If the jammed paper is removed completely by following the steps below, you can install the paper tray first, 
and then close the front cover. The machine will resume printing automatically.
If the machine does not start printing automatically, press Go. If the machine still does not start printing, check 
that all the remaining jammed paper has been removed from the machine. Then try printing again.
  
 
						

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Note
• Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps 
prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams.
• Please confirm that you have installed both a toner cartridge and a drum unit in the machine. If you have 
not installed a drum unit or have installed the drum unit improperly, then this may cause a paper jam in 
your Brother machine.
 
aOpen the front cover and leave the machine for at least 10 minutes to cool down. 
bSlowly take out the drum unit and toner cartridge assembly. The jammed paper may be pulled out with 
the drum unit and toner cartridge assembly, or this may release the paper so you can pull it out of the 
paper tray opening.
 
 
						

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IMPORTANT
• We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper 
or cloth in case you accidentally spill or scatter toner.
• To prevent damage to the machine caused by static electricity, DO NOT touch the electrodes shown in 
the illustration.
 
 
cClose the front cover.
Note
Do not put the drum unit and toner cartridge assembly back in at this point.
 
dPull the paper tray completely out of the machine.
eUse both hands to slowly pull out the jammed paper.