Brother DCP J715W User Manual

							Troubleshooting43
B
Error animationB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and  d to go 
backward.
Document jam 
(DCP-J715W only)B
Documents can jam in the ADF unit if they are 
not inserted or fed correctly, or if they are too 
long. Follow the steps below to clear a 
document jam.
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document up and to the 
left.
 
dClose the ADF cover.
ePress  Stop/Exit .
IMPORTANT
To avoid future document jams close the 
ADF cover correctly by pushing it gently in 
the middle.
 
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit .
 
						

							44
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aUnplug the machine from the electrical 
socket.
bOpen the Jam Clear Cover (1) at the 
back of the machine. Pull the jammed 
paper out of the machine.
 
 
cClose the Jam Clear Cover. 
Make sure the cover is closed correctly.
 
dIf the paper support flap is open, close it, 
and then close the paper support. Pull 
the paper tray completely out of the 
machine.
 
ePull out the jammed paper (1). 
1
1
 
						

							Troubleshooting45
B
fUsing both hands, grasp the plastic tabs 
on both sides of the machine and lift the 
scanner cover (1) until it locks securely 
in the open position.
 
Move the print head (if necessary) to 
take out any paper remaining in this 
area. Make sure that jammed paper is 
not left in the corners of the machine. 
Check both ends of the print carriage.
Note
If the print head is at the right corner as 
shown in the illustration, you cannot move 
it. Re-connect the power cord, then hold 
down Stop/Exit  until the print head moves 
to the middle. Unplug the machine from 
the power source, and take out the paper.
 
 
IMPORTANT
If ink gets on your skin or clothing 
immediately wash it off with soap or 
detergent.
 
gLift the scanner cover to release the 
lock ( ). Gently push the scanner cover 
support down ( ) and close the 
scanner cover ( ) using both hands.
 
hPush the paper tray firmly back into the 
machine.
iWhile holding the paper tray in place, 
pull out the paper support ( ) until it 
clicks, and then unfold the paper 
support flap ( ).
 
Make sure you pull out the paper 
support until it clicks.
IMPORTANT
DO NOT use the paper support flap for 
Legal size paper.
 
jRe-connect the power cord.
1
1
23
1
2
 
						

							46
TroubleshootingB
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com/
If you are having difficulty with your machineB
Printing
DifficultySuggestions
No  printout Check the interface cable on both the machine and your computer. ( See the Quick 
Setup Guide .)
Make sure the machine is plugged in and not turned off.
Check to see if the LCD is showing an error message. 
(See  Error and Maintenance messages  on page 39.)
One or more ink cartridges have reached the end of their life. (See  Replacing the 
ink cartridges  on page 33.)
If the LCD says  Cannot Print  and Replace Ink , see Replacing the ink 
cartridges  on page 33.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click  Start and then  Printers and Faxes . 
Choose  Brother DCP-XXXX (where XXXX is your model name), and make sure 
that Use Printer Offline  is unchecked.
When you choose the  Print Odd Pages and Print Even Pages  settings, you may 
see a print error message on your computer, as the machine pauses during the 
printing process. The error message will disappear after the machine re-starts 
printing.
Poor print quality Use only Genuine Brother Consumables as ink from other manufactures can 
cause print quality problems.
Check the print quality. (See  Checking the print quality on page 37.)
Make sure that the  Media Type setting in the printer driver or the  Paper Type 
setting in the machine’s menu matches the type of paper you are using. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh in the Software 
User’s Guide  and Paper Type  on page 16.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
 The expiration date written on the cartridge package has passed. 
(Brother Original cartridges stay usable for up to two years if kept in their 
original packaging.)
 The ink cartridge was in your machine over for six months.
 The ink cartridge may not have been stored correctly before use.
Try using the recommended types of paper. (See  Acceptable paper and other print 
media  on page 17.) 
The recommended environment for your machine is between 20 C to 33 C.
 
						

							Troubleshooting47
B
White horizontal lines appear in text 
or graphics. Clean the print head. (See 
Cleaning the print head on page 37.)
Make sure you are using Brother Original Innobella™ ink.
Try using the correct types of paper. (See  Acceptable paper and other print media 
on page 17.) 
If you want to print on Photo 10 15 cm or Photo L 89 127 mm paper, make 
sure you use the photo paper tray. (See  Loading photo paper on page 12.)
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 37.)
Characters and lines are stacked. Check the printing alignment. (See  Checking the print alignment on page 38.)
Printed text or images are skewed. Make sure the paper is loaded correctly in the paper tray and the paper side  guides are adjusted correctly. (See Loading paper and other print media  
on page 8.) 
Make sure the Jam Clear Cover is closed correctly.
Smudged stain at the top centre of 
the printed page. Make sure the paper is not too thick or curled. (See Acceptable paper and other 
print media
 on page 17.) 
Smudged stain at the right or left 
corner of the printed page. Make sure the paper is not curled when you print on the back side of the paper 
with the 
Print Odd Pages  and Print Even Pages settings.
Printing appears dirty or ink seems 
to run. Make sure you are using the recommended types of paper. (See 
Acceptable 
paper and other print media  on page 17.) Dont handle the paper until the ink is 
dry.
If you are using photo paper, make sure that you have set the correct paper type. 
If you are printing a photo from your PC, set the  Media Type in the Basic  tab of 
the printer driver.
Make sure you are using Brother Original Innobella™ ink.
Stains appear on the reverse side 
or at the bottom of the page. Make sure the printer platen is not dirty with ink. (See 
Cleaning the machine’s 
printer platen  in appendix A  in the Advanced User’s Guide .)
Make sure you are using the paper support flap. (See  Loading paper and other 
print media  on page 8.)
The machine prints dense lines on 
the page. Check 
Reverse Order  in the Basic tab of the printer driver.
The printouts are wrinkled. In the printer driver  Advanced tab, click Colour Settings , and uncheck 
Bi-Directional Printing .
Make sure you are using Brother Original Innobella™ ink.
Cannot perform “Page Layout” 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
Print speed is too slow.  Try changing the printer driver setting. The highest resolution needs longer data 
processing, sending and printing time. Try the other quality settings in the printer 
driver  Advanced  tab. Also, click the  Colour Settings, and make sure you 
uncheck  Colour Enhancement .
Tu

rn the borderless feature off. Borderless printing is slower than normal printing. 
(See  Printing  for Windows
® or Printing and Faxing  for Macintosh in the Software 
User’s Guide .)
Colour Enhancement is not 
working correctly. If the image data is not full colour in your application (such as 256 colour), Colour 
Enhancement will not work. Use at least 24 bit colour data with the Colour 
Enhancement feature.
Printing (continued)
DifficultySuggestions
 
						

							48
Photo paper does not feed 
correctly.When you print on Brother Photo paper, load one extra sheet of the same photo 
paper in the paper tray. An extra sheet has been included in the paper package 
for this purpose.
Clean the paper pick-up rollers. (See 
Cleaning the paper pick-up rollers 
on page 36.)
Machine  feeds  multiple  pages. Make sure the paper is loaded correctly in the paper tray. (See  Loading paper and 
other print media  on page 8.)
Check that more than two types of paper are not loaded in the paper tray at any 
one time.
There is a paper jam. Make sure the paper length guide is set to the correct paper size. Do not extend 
the paper tray when you load A5 or smaller size paper. (See  Printer jam or paper 
jam  on page 44.)
Printed pages are not stacked 
neatly. Make sure you are using the paper support flap. (See 
Loading paper and other 
print media  on page 8.)
Machine does not print from 
Adobe
® Illustrator®. Try to reduce the print resolution. (See 
Printing for Windows
® or Printing and 
Faxing  for Macintosh in the  Software User’s Guide .)
Copying Difficulties
DifficultySuggestions
Vertical black lines or streaks 
appear on copies. Vertical black lines or streaks on copies are typically caused by dirt or correction 
fluid on the scanner. Clean scanner glass and white plastic above it. (See 
Cleaning the scanner glass
 on page 36.)
Poor copy results when using the 
ADF. (DCP-J715W only) Try using the scanner glass. (See 
Using the scanner glass on page 21.)
Vertical black lines or streaks 
appear in copies. (DCP-J715W 
only) Vertical black lines or streaks on copies are typically caused by dirt or correction 
fluid on the glass strip. Clean the glass strip. (See 
Cleaning the scanner glass 
on page 36.)
Fit to Page does not work correctly. Make sure the document is not skewed on the scanner glass. Reposition the  document and try again.
Scanning Difficulties
DifficultySuggestions
TWAIN/WIA errors appear when 
starting to scan. Make sure the Brother TWAIN/WIA driver is chosen as the primary source. 
In PaperPort™11SE with OCR, click 
File, Scan or Get Photo  and click Select to 
choose the Brother TWAIN/WIA driver. (DCP
-J715W only)
Poor scanning results when using 
the ADF. (DCP-J715W only) Try using the scanner glass. (See 
Using the scanner glass on page 21.)
OCR does not work. 
(DCP-J715W only) Try increasing the scanner resolution.
(Macintosh users) 
Presto! PageManager must be downloaded and installed before use. 
See 
Accessing Brother Support (Macintosh)  on page 3 for further instructions.
Printing (continued)
DifficultySuggestions
 
						

							Troubleshooting49
B
Software Difficulties
DifficultySuggestions
Cannot install software or print. (Windows
® users only) 
Run the  Repair MFL-Pro Suite  program on the Installation CD-ROM. This 
program will repair and reinstall the software.
“Device Busy”  Make sure the machine is not showing an error message on the LCD.
Cannot print images from 
FaceFilter Studio.  To use FaceFilter Studio, you must install the FaceFilter Studio application from 
the Installation CD-ROM supplied with your machine. To install FaceFilter Studio 
see the 
Quick Setup Guide .
Also, before you start FaceFilter Studio for the first time, you must make sure your 
Brother machine is turned on and connected to your computer. This will allow you 
to access all the functions of FaceFilter Studio.
PhotoCapture Center™ Difficulties
DifficultySuggestions
Removable Disk does not work 
correctly. 1 Have you installed the Windows
® 2000 update? If not, do the following:
1) Unplug the USB cable.
2) Install the Windows
® 2000 update using one of the following methods.
 Install MFL-Pro Suite from the Installation CD-ROM. (See the  Quick 
Setup Guide .)
 Download the latest service pack from the Microsoft Web site.
3) Wait about 1 minute after you restart the PC, and then connect the USB  cable.
2
Take out the memory card or USB Flash memory drive and put it back in again.
3 If you have tried “Eject” from within Windows®, take out the memory card or 
USB Flash memory drive before you continue.
4 If an error message appears when you try to eject the memory card or USB  Flash memory drive, it means the card is being accessed. Wait a while and 
then try again.
5
If all of the above do not work, turn off your PC and machine, and then turn them 
on again. (You will have to unplug the power cord of the machine to turn it off.)
Cannot access Removable Disk 
from Desktop icon. Make sure that you have correctly inserted the memory card or USB Flash 
memory drive.
Part of my photo is missing when 
printed. Make sure that Borderless Printing and Cropping are turned off. (See 
Borderless 
printing  in chapter 4  and Cropping  in chapter 4 in the Advanced User’s Guide .)
 
						

							50
Network Difficulties
DifficultySuggestions
Cannot print over the Network. Make sure that your machine is powered on and is online and in Ready mode.  Print a Network Configuration list (see  Printing Reports in chapter 2  in the 
Advanced User’s Guide ) and check the current Network settings printed in this list.
(DCP
-J715W only) 
Reconnect the LAN cable to the hub to verify that the cabling and network 
connections are good. If possible, try connecting the machine to a different port on 
your hub using a different cable. If the connections are good, the machine shows 
LAN Active  for 2 seconds. 
(If you are having Network problems, see the  Network User’s Guide for more 
information.) 
The network scanning feature does 
not work. (Windows
® users) 
It is necessary to configure third-party Security/Firewall Software to allow Network 
scanning. To add port 54925 for Network scanning, enter the information below:
In Name: Enter any description, for example Brother NetScan.
In Port number: Enter 54925.
In Protocol: UDP is selected.
Please refer to the instruction manual that came with your third-party 
Security/Firewall Software or contact the software manufacturer.
(Macintosh users) 
Re-select your machine in the  Device Selector application located in 
Macintosh HD /Library /Printers /Brother /Utilities /DeviceSelector  or from the 
model list in ControlCenter2.
The Brother software cannot be 
installed. (Windows
® users) 
Allow network access to the following programs if your security software displays 
an alert message during MFL-Pro Suite installation.
BrC3Rgin.exe
BrnIPMon
Brother Status Monitor (Network)
ControlCenter Program
Generic Host Process f...
Setup.exe
Spooler SubSystem App
wdsw MFC Application
(Macintosh users) 
Re-select your machine in the  Device Selector application located in 
Macintosh HD /Library /Printers /Brother /Utilities /DeviceSelector  or from the 
model list in ControlCenter2.
Cannot connect to wireless 
network. Investigate the problem using the 
WLAN Report. 
Press  Menu key, choose  Print Reports  and then press OK. Choose 
WLAN Report . 
For details, see the  Network User’s Guide .
Reset the network settings. Press  Menu key, choose  Network and then press OK . Choose 
Network Reset . 
For details, see the  Network User’s Guide .
 
						

							Troubleshooting51
B
Machine InformationB
Checking the serial numberB
You can see the machine’s serial number on 
the LCD.
aPress Menu.
bPress  a or  b to choose 
Machine Info.
Press  OK.
cPress  a or  b to choose  Serial No.
Press  OK.
dPress  Stop/Exit .
Reset functionsB
The following reset functions are available:
1Network 
You can reset the print server back to its 
default factory settings such as the IP 
address information.
2 All Settings
You can reset all the machine settings 
back to the settings that were set at the 
factory.
Brother strongly recommends you use this 
operation when you dispose of the 
machine.
Note
Unplug the interface cable before you 
choose  Network or  All Settings . 
(DCP-J715W only)
 
How to reset the machineB
aPress  Menu.
bPress  a or  b to choose 
Initial Setup .
Press  OK.
cPress  a or  b to choose  Reset. 
Press  OK.
dPress  a or b  to choose the type of reset 
you want to use.
Press  OK.
Press  + to confirm.
ePress  + to reboot the machine.
 
						

							52
C
On-screen 
programming
C
Your machine is designed to be easy to 
operate with LCD on-screen programming 
using the menu keys. User-friendly 
programming helps you take full advantage of 
all the menu selections your machine has to 
offer.
Since your programming is done on the LCD, 
we have created step-by-step on-screen 
instructions to help you program your 
machine. All you need to do is follow the 
instructions as they guide you through the 
menu selections and programming options.
Menu and featuresC