Brother DCP J715W User Manual

							33
A
A
Replacing the ink 
cartridges
A
Your machine is equipped with an ink dot 
counter. The ink dot counter automatically 
monitors the level of ink in each of the 4 
cartridges. When the machine detects an ink 
cartridge is running out of ink, the machine 
will tell you with a message on the LCD.
Note
For example, when one of the ink 
cartridge is nearly empty, the LCD will 
display Ink low (name of colour).
You should purchase a replacement 
cartridge in preparation for when the 
machine indicates the colour is completely 
empty.
When one of the ink cartridge is empty, 
the LCD will display  Cannot Print or 
B&W Print Only .
You should only replace the actual ink 
cartridge when this message 
Cannot Print  or B&W Print Only  
appears on the LCD.
 
The LCD will tell you which ink cartridge is low 
or needs replacing. Be sure to follow the LCD 
prompts to replace the ink cartridges in the 
correct order.
Even though the machine tells you to replace 
an ink cartridge, there will be a small amount 
of ink left in the ink cartridge. It is necessary 
to keep some ink in the ink cartridge to 
prevent air from drying out and damaging the 
print head assembly.
IMPORTANT
Brother multifunction machines are 
designed to work with ink of a particular 
specification and will work to a level of 
optimum performance and reliability when 
used with genuine Brother Original ink 
cartridges. Brother cannot guarantee this 
optimum performance and reliability if ink 
or ink cartridges of other specifications are 
used. Brother does not therefore 
recommend the use of cartridges other 
than genuine Brother Original cartridges 
or the refilling of used cartridges with ink 
from other sources. If damage is caused 
to the print head or other parts of this 
machine as a result of using incompatible 
products with this machine, any repairs 
required as a result may not be covered by 
the warranty.
 
aOpen the ink cartridge cover.
If one or more ink cartridges have 
reached the end of their life, the LCD 
shows  Cannot Print  or 
B&W Print Only .
Routine maintenanceA
 
						

							34
bPress the lock release lever as shown to 
release the cartridge indicated on the 
LCD. Remove the cartridge from the 
machine.
 
 
cOpen the new ink cartridge bag for the 
colour shown on the LCD, and then take 
out the ink cartridge.
dTurn the green knob on the protective 
yellow cap clockwise until it clicks to 
release the vacuum seal, then remove 
the cap (1).
 
 
eEach colour has its own correct position. 
Insert the ink cartridge in the direction of 
the arrow on the label.
 
1
 
						

							Routine maintenance35
A
fGently push the ink cartridge in until it 
clicks, and then close the ink cartridge 
cover.
 
gThe machine will automatically reset the 
ink dot counter.
Note
• If you replaced an ink cartridge, for example Black, the LCD may ask you to 
verify that it was a brand new one (for 
example,  Did You Change Black ). 
For each new cartridge you installed, 
press  +(Yes) to automatically reset the 
ink dot counter for that colour. If the ink 
cartridge you installed is not a brand new 
one, be sure to press  - (No).
• If the LCD shows  No Ink Cartridge  or 
Cannot Detect  after you install the ink 
cartridges, check that the ink cartridges 
are installed correctly.
 
CAUTION 
If ink gets in your eyes, wash it out with 
water at once and call a doctor if you are 
concerned.
 
IMPORTANT
• DO NOT take out ink cartridges if you do  not need to replace them. If you do so, it 
may reduce the ink quantity and the 
machine will not know the quantity of ink 
left in the cartridge.
• DO NOT touch the cartridge insertion  slots. If you do so, the ink may stain your 
skin.
• If ink gets on your skin or clothing  immediately wash it off with soap or 
detergent.
• If you mix the colours by installing an ink  cartridge in the wrong position, clean the 
print head several times after correcting 
the cartridge installation.
• Once you open an ink cartridge, install it in  the machine and use it up within six 
months of installation. Use unopened ink 
cartridges by the expiration date written on 
the cartridge package.
• DO NOT dismantle or tamper with the ink  cartridge, this can cause the ink to leak out 
of the cartridge.
 
 
						

							36
Cleaning and checking 
the machine
A
Cleaning the scanner glassA
aLift the document cover (1). Clean the 
scanner glass (2) and the white plastic (3) 
with a soft lint-free cloth moistened with a 
non-flammable glass cleaner.
 
b(DCP-J715W only) 
In the ADF unit, clean the white bar (1) 
and the glass strip (2) with a lint-free 
cloth moistened with a non-flammable 
glass cleaner.
 
Note
In addition to cleaning the glass strip with a 
non-flammable glass cleaner, run your 
finger tip over the glass strip to see if you can 
feel anything on it. If you feel dirt or debris, 
clean the glass strip again concentrating on 
that area. You may need to repeat the 
cleaning process three or four times. To test, 
make a copy after each cleaning attempt.
 
Cleaning the paper pick-up 
rollersA
aPull the paper tray completely out of the 
machine.
bUnplug the machine from the electrical 
socket and open the Jam Clear 
Cover (1) at the back of the machine.
 
cClean the Paper Pick-up Rollers (1) with 
isopropyl alcohol on a cotton swab.
 
dClose the Jam Clear Cover.
Make sure the cover is closed correctly.
eRe-connect the power cord.
fSlowly push the paper tray completely 
back into the machine.
2
1
3
1
2
1
1
 
						

							Routine maintenance37
A
Cleaning the print headA
To maintain good print quality, the machine 
will automatically clean the print head when 
needed. You can start the cleaning process 
manually if there is a print quality problem.
Clean the print head and ink cartridges if you 
get a horizontal line in the text or graphics, or 
blank text on your printed pages. You can 
clean Black only, three colours at a time 
(Cyan/Magenta/Yellow), or all four colours at 
once.
Cleaning the print head consumes ink. 
Cleaning too often uses ink unnecessarily.
IMPORTANT
DO NOT touch the print head. Touching 
the print head may cause permanent 
damage and may void the print heads 
warranty.
 
aPress Menu.
bPress  a or  b to choose  
Ink Management .
Press  OK.
cPress  a or  b to choose  Cleaning.
Press  OK.
dPress  a or b  to choose  Black, Color or 
All.
Press  OK.
The machine cleans the print head. 
When cleaning is finished, the machine 
will go back to standby mode 
automatically.
Note
If you clean the print head at least five 
times and the print has not improved, try 
installing a new Brother Original 
Innobella™ ink cartridge for each problem 
colour. Try cleaning the print head again 
up to five more times. If the print has not 
improved call your Brother dealer.
 
Checking the print qualityA
If faded or streaked colours and text appear 
on your output, some of the nozzles may be 
clogged. You can check this by printing the 
Print Quality Check Sheet and looking at the 
nozzle check pattern.
aPress  Menu.
bPress  a or  b to choose  
Ink Management .
Press  OK.
cPress  a or  b to choose  Test Print .
Press  OK.
dPress  a or  b to choose 
Print Quality .
Press  OK.
ePress  Colour Start .
The machine begins printing the Print 
Quality Check Sheet.
fCheck the quality of the four colour 
blocks on the sheet.
gDo one of the following:
 If all lines are clear and visible, press 
+ to choose  Yes, and go to step k.
 If you can see missing short lines as 
shown below, press  - to choose No.
hThe LCD asks you if the print quality is 
OK for black and the three colours.
Press + (Yes) or  - (No).
iThe LCD asks you if you want to start 
cleaning.
Press  + (Yes).
The machine starts cleaning the print 
head.
OK Poor
 
 
 
						

							38
jAfter cleaning is finished, press 
Colour Start.
The machine starts printing the Print 
Quality Check Sheet again. Return to 
step f. 
kPress  Stop/Exit.
If you repeat this procedure at least five 
times and the print quality is still poor, 
replace the ink cartridge for the clogged 
colour. 
After replacing the ink cartridge, check 
the print quality. If the problem still 
exists, repeat the cleaning and test print 
procedures at least five times for the 
new ink cartridge. If ink is still missing, 
call your Brother dealer.
IMPORTANT
DO NOT touch the print head. Touching 
the print head may cause permanent 
damage and may void the print heads 
warranty.
 
Note
 
Checking the print alignmentA
You may need to adjust the print alignment 
after transporting the machine, if your printed 
text becomes blurred or images become 
faded.
aPress  Menu.
bPress  a or  b to choose  
Ink Management .
Press  OK.
cPress  a or  b to choose  Test Print .
Press  OK.
dPress  a or  b to choose  Alignment .
Press  OK.
ePress  Mono Start  or Colour Start .
The machine starts printing the 
Alignment Check Sheet.
fCheck the 600 dpi and 1200 dpi test 
prints to see if number 5 most closely 
matches number 0. 
 If the number 5 samples of both the 
600 dpi and 1200 dpi test prints are 
the best matches, press  + (Yes) to 
finish Alignment Check, and go to 
step i.
 If another test print number is a 
better match for either 600 dpi or 
1200 dpi, press  - (No) to choose it.
gFor 600 dpi, press  d or  c to choose the 
number of the test print that most closely 
matches the number 0 sample (1-8).
Press  OK.
hFor 1200 dpi, press  d or  c to choose the 
number of the test print that most closely 
matches the number 0 sample (1-8).
Press  OK.
iPress  Stop/Exit .
 
i
 
When a print head 
nozzle is clogged 
the printed 
sample looks like 
this. After the print 
head nozzle is 
cleaned, the 
horizontal lines 
are gone.
 
						

							39
B
B
Error and Maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error and shows an error message. The 
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance by yourself. If you need more help, the 
Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
TroubleshootingB
Error MessageCauseAction
B&W Print Only
Replace Ink One or more of the colour ink 
cartridges have reached the end 
of their life. 
You can use the machine in 
black & white mode for 
approximately four weeks 
depending on the number of 
pages you print.
While this message appears on 
the LCD, each operation works in 
the following way:
 Printing
If you click Greyscale  in the 
Advanced  tab of the printer 
driver you can use the 
machine as a monochrome 
printer.
 Copying
If the paper type is set to 
Plain Paper  or 
Inkjet Paper  you can 
make copies in monochrome.
If the paper type is set to 
Other Glossy , 
Brother BP71  or 
Brother BP61  the machine will 
stop all print operations.  If you 
unplug the machine, or take out 
the ink cartridge, you cannot use 
the machine until you change to 
a new ink cartridge. Replace the ink cartridges. (See 
Replacing 
the ink cartridges  on page 33.)
 
						

							40
Cannot DetectYou installed a new ink cartridge 
too quickly and the machine did 
not detect it. Take out the new ink cartridge and 
re-install it slowly.
If you are using non Brother 
Original ink the machine may not 
detect the ink cartridge. Replace the cartridge with a Brother 
Original ink cartridge. If the error message 
remains, contact your Brother dealer.
An ink cartridge is not installed 
correctly. Take out the new ink cartridge and 
re
-install it slowly until it clicks. (See 
Replacing the ink cartridges  on page 33.)
Cannot Print
Replace Ink One or more of the ink cartridges 
have reached the end of their life. 
The machine will stop all print 
operations.  Replace the ink cartridges. (See 
Replacing 
the ink cartridges  on page 33.)
Cover is Open The scanner cover is not 
completely closed. Lift the scanner cover and then close it 
again.
The ink cartridge cover is not 
completely closed. Firmly close the ink cartridge cover until it 
clicks.
Data Remaining Print data is left in the machines 
memory. Press 
Stop/Exit . The machine will cancel 
the job and clear it from the memory. Try to 
print again.
Document Jam
(DCP-J715W only) The document was not inserted 
or fed correctly, or the document 
scanned from the ADF was too 
long. (See 
Using the ADF (DCP-J715W only)  
on page 21.)
(See  Document jam (DCP-J715W only)  
on page 43.)
High Temperature The print head is too warm. Allow the machine to cool down.
Hub is Unusable. A Hub or USB Flash memory 
drive with Hub has been 
connected to the USB direct 
interface. A Hub or USB Flash memory drive with 
Hub are not supported. Unplug the device 
from the USB direct interface.
Image Too Long. The proportions of your photo 
are irregular so effects could not 
be added. Choose a regularly proportioned image.
Image Too Small. The size of your photo is too 
small to trim. Choose a larger image.
Ink Absorber Full
Internal servicing required. 
This problem may be caused by 
the use of cartridges other than 
genuine Brother Original 
cartridges or the refilling of empty 
cartridges with ink from other 
sources. If damage is caused to 
the print head or other parts of this 
machine as a result of using other 
brands of ink or ink cartridges, any 
repairs required as a result may 
not be covered by the warranty.Call Brother Customer Service / your 
Brother dealer.
Error MessageCauseAction
 
						

							Troubleshooting41
B
Ink Absorber NearFullThe ink absorber box or flushing 
box is near full. Call Brother Customer Service / your 
Brother dealer.
Ink low One or more of the ink cartridges 
are near the end of their life. Order a new ink cartridge. 
Low Temperature The print head is too cold. Allow the machine to warm up.
Media Error The memory card is either 
corrupted, incorrectly formatted, 
or there is a problem with the 
memory card. Put the card firmly into the slot again to 
make sure it is in the correct position. If the 
error remains, check the media drive (slot) 
of the machine by putting in another 
memory card that you know is working.
Media is Full. The memory card or USB Flash 
memory drive you are using 
already contains 999 files. Your machine can only save to your 
memory card or USB Flash memory drive 
if it contains less than 999 files. Try 
deleting unused files to free some space 
and try again.
No File The memory card or USB Flash 
memory drive in the media drive 
does not contain a .JPG file. Put the correct memory card or USB Flash 
memory drive into the slot again.
No Ink Cartridge An ink cartridge is not installed 
correctly. Take out the ink cartridge and put it in 
again seating it properly. (See 
Replacing 
the ink cartridges  on page 33.)
No Paper Fed The Photo Paper Tray is in the 
Photo printing position. Make sure that the Photo Paper Tray is in 
the 
Normal  printing position. 
(See step d and the Important note in 
Loading photo paper  on page 12.) 
The machine is out of paper or 
paper is not correctly loaded in 
the paper tray. Do one of the following:
 Refill the paper in the paper tray, and 
then press Mono Start  or 
Colour Start .
 Remove the paper and load it again 
and then press  Mono Start or 
Colour Start . (See Loading paper and 
other print media  on page 8.)
The paper is jammed in the 
machine. Remove the jammed paper by following 
the steps in 
Printer jam or paper jam  
on page 44.
The Jam Clear Cover is not 
closed correctly. Check the Jam Clear Cover is closed 
evenly at both ends. (See 
Printer jam or 
paper jam  on page 44.)
Error MessageCauseAction
 
						

							42
Out of MemoryThe machines memory is full. Copy operation in progress:
Press Stop/Exit  and wait until the other 
operations in progress finish and then try 
again.
The memory card or USB Flash 
memory drive you are using does 
not have enough free space to 
scan the documents. Delete unused files from your memory card 
or USB Flash memory drive to make some 
free space and then try again.
Paper Jam Paper is jammed in the machine. Remove the jammed paper by following 
the steps in Printer jam or paper jam  
on page 44.
Make sure the paper length guide is 
adjusted to the correct paper size.
Unable to Clean XX
Unable to Init. XX
Unable to Print XX
Unable to Scan XX The machine has a mechanical 
problem.
–OR–
A foreign object such as a paper 
clip or ripped paper is in the 
machine. Open the scanner cover and remove any 
foreign objects and paper scraps inside the 
machine. If the error message continues, 
disconnect the machine from the power for 
several minutes, then reconnect it.
Unusable Device
Disconnect device from
front connector & turn
machine off & then on
A broken device has been 
connected to the USB direct 
interface. Unplug the device from the USB direct 
interface, then press 
On/Off to turn the 
machine off and then on again.
Unusable Device
Please Disconnect
USB Device. A USB device or USB Flash 
memory drive that is not 
supported has been connected 
to the USB direct interface. 
(For more information, visit us at 
http://solutions.brother.com/
)Unplug the device from the USB direct 
interface.
Wrong Paper Size Paper  is  not  the  correct  size. Check that the Paper Size setting matches 
the size of paper in the tray. Load the 
correct size of paper, and then press 
Mono Start or Colour Start . (See Paper 
Size  on page 16.)
Error MessageCauseAction