Brother DCP J515W User Manual

58
BT Call Sign On
(U.K. only)BT Call Sign is set to ON. You 
cannot change the Receive Mode 
from Manual to another mode. Set BT Call Sign to OFF. (See 
BT Call Sign 
(U.K. only)  in chapter 5  in the Advanced 
User’s Guide .)
Cannot Detect You installed a new ink cartridge 
too quickly and the machine did 
not detect it. Take out the new ink cartridge and 
re-install it slowly until it clicks.
If you are using non Brother 
Original ink the machine may not 
detect the ink cartridge. Replace the...

Troubleshooting59
B
Ink Absorber Full Internal servicing required. 
This problem may be caused by 
the use of cartridges other than 
genuine Brother Original 
cartridges or the refilling of empty 
cartridges with ink from other 
sources. If damage is caused to 
the print head or other parts of this 
machine as a result of using other 
brands of ink or ink cartridges, any 
repairs required as a result may 
not be covered by the warranty. Call Brother Customer Service / your 
Brother dealer.
Ink Absorber...

60
No Paper FedThe machine is out of paper or 
paper is not correctly loaded in the 
paper tray. Do one of the following:
 Refill the paper in the paper tray, and 
then press Mono Start  or 
Colour Start .
 Remove the paper and load it again 
and then press Mono Start  or 
Colour Start . (See Loading paper and 
other print media  on page 9.)
The paper is jammed in the 
machine. Remove the jammed paper by following 
the steps in 
Printer jam or paper jam  
on page 63.
The Jam Clear Cover is not 
closed...

Troubleshooting61
B
Error animations displayB
Error animations display step-by-step 
instructions when paper gets jammed. You 
can read the steps at your own pace by 
pressing c to see the next step and  d to go 
backward.
Transferring your faxes or Fax 
Journal reportB
If the LCD shows:
 Unable to Clean  XX
 Unable to Init.  XX
 Unable to Print  XX
 Unable to Scan  XX
We recommend transferring your faxes to 
another fax machine or to your PC. (See 
Transferring faxes to another fax machine  
on page...

62
Transferring the Fax Journal report to 
another fax machine
B
If you have not set up your Station ID, you 
cannot enter fax transfer mode. (See Enter 
personal information (Station ID)  in the Quick 
Setup Guide .)
aPress Stop/Exit to interrupt the error 
temporarily.
bPress  Menu.
cPress  aor b to choose  Service.
Press  OK.
dPress  aor b to choose 
Data Transfer .
Press  OK.
ePress  aor b to choose 
Report Trans.
Press  OK.
fEnter the fax number to which the Fax 
Journal report will be forwarded....

Troubleshooting63
B
Document is jammed inside the ADF 
unit
B
aTake out any paper from the ADF that is 
not jammed.
bLift the document cover.
cPull the jammed document out to the 
left.
 
dClose the document cover.
ePress Stop/Exit .
Printer jam or paper jamB
Take out the jammed paper depending on 
where it is jammed in the machine.
aUnplug the machine from the electrical 
socket.
IMPORTANT
Before you unplug the machine from the 
power source, you can transfer your faxes 
that are stored in the memory to...

64
cClose the Jam Clear Cover.
Make sure the cover is closed correctly.
 
dIf the paper support flap is open, close it, 
and then close the paper support. Pull 
the paper tray completely out of the 
machine.
 
ePull out the jammed paper (1). 
fUsing both hands, grasp the plastic tabs 
on both sides of the machine and lift the 
scanner cover (1) until it locks securely 
in the open position.
 
Move the print head (if necessary) to 
take out any paper remaining in this 
area. Make sure that jammed paper is...

Troubleshooting65
B
gLift the scanner cover to release the 
lock ( ). Gently push the scanner cover 
support down ( ) and close the 
scanner cover ( ) using both hands.
 
hPush the paper tray firmly back into the 
machine.
iWhile holding the paper tray in place, 
pull out the paper support ( ) until it 
clicks, and then unfold the paper 
support flap ( ).
 
Make sure you pull out the paper 
support until it clicks.
IMPORTANT
DO NOT use the paper support flap for 
Legal size paper.
 
jRe-connect the power...

66
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the 
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother 
Solutions Center offers the latest FAQs and troubleshooting tips. 
Visit us at http://solutions.brother.com/
If you are having difficulty with your machineB
Printing
DifficultySuggestions
No printout. Check the interface cable or wireless connection on both the machine and your...

Troubleshooting67
B
White horizontal lines appear in text 
or graphics. Clean the print head. (See 
Cleaning the print head on page 55.)
Make sure you are using Brother Original Innobella™ ink.
Try using the recommended types of paper. 
(See  Acceptable paper and other print media  on page 16.) 
The machine prints blank pages. Clean the print head. (See  Cleaning the print head on page 55.)
Make sure you are using Brother Original Innobella™ ink.
Characters and lines are stacked. Check the printing...