Brother DCP 8060 User Manual

							Options49
Optional Paper Tray 
(LT-5300)
B
An optional lower tray can be installed, and it 
can hold up to 250 sheets of 20 lb (80 g/m
2) 
paper.
When an optional tray is installed, the 
machine can hold up to 550 sheets of plain 
paper. 
 
For setup, see the User’s Guide that we have 
supplied with the lower tray unit.
Memory BoardB
This machine has 32 MB of standard memory 
and one slot for optional memory expansion. 
You can expand the memory up to 544 MB by 
installing dual in-line memory modules 
(DIMMs). When you add the optional 
memory, it increases the performance for 
both copier and printer operations.
DIMM typesB
You can install the following DIMM:
„ 128 MB Buffalo Technology 
VN133-D128 / VN133-X128
„ 256 MB Buffalo Technology
VN133-D256
„ 512 MB Buffalo Technology
VN133-D512
„ 64 MB TechWorks 12165-0004
„ 128 MB TechWorks 12462-0001
„ 256 MB TechWorks 12485-0001
„ 512 MB TechWorks 12475-0001
Note
• For more information, visit the Buffalo 
Technology site at 
http://www.buffalotech.com
.
• For more information, visit the Techworks  web site at http://www.techworks.com
.
 
In general, the DIMM must have the following 
specifications:
Type: 144 pin and 64 bit output
CAS latency: 2
Clock frequency: 100 MHz or more
Capacity: 64, 128, 256 or 512 MB
Height: 1.25 in. (31.75 mm)
Dram Type: SDRAM 2 Bank
SDRAM can be used.
Note
• There might be some DIMMs that will not work with the machine.
• For more information, call Brother  Customer Service.
 
 
						

							50
Installing extra memoryB
aTurn off the machine’s power switch. 
bDisconnect the interface cable from the 
machine, and then unplug the power 
cord from the AC power outlet.
Note
Be sure to turn off the machine’s power 
switch before you install or remove the 
DIMM.
 
cRemove the DIMM cover and interface 
access cover.
 
 
dUnpack the DIMM and hold it by its 
edges.
CAUTION 
To prevent damage to the machine from 
static electricity, DO NOT touch the 
memory chips or the board surface.
 
eHold the DIMM by the edges and align 
the notches in the DIMM with the 
protrusions in the slot. 
Insert the DIMM diagonally (1), then tilt it 
toward the interface board until it clicks 
into place (2).
 
fPut the interface access cover and the 
DIMM cover back on.
gPlug the machine’s power cord back into 
the AC power outlet first, and then 
connect the interface cable. 
hTurn on the machine’s power switch.
 
						

							51
C
TroubleshootingC
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within  that country.
 
If you are having difficulty with your machineC
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks 
good, the problem is probably not your mach ine. Check the chart below and follow the 
troubleshooting tips. You can solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and 
troubleshooting tips.
Visit us at http://solutions.brother.com
.
Troubleshooting and routine 
maintenance
C
Copy Quality Difficulties
DifficultiesSuggestions
Vertical  streaks  appear  in  copies. Either the scanner or the primary corona wire for printing is dirty. Clean them both.  (See Cleaning the scanner glass  on page 69 and Cleaning the corona wire  on 
page 71.)
Printing Difficulties
DifficultiesSuggestions
Poor print quality See  Improving the print quality on page 55.
Vertical black lines on copies or 
printouts Your machine’s primary corona wire for printing may be dirty. Clean your primary 
corona wire. (See 
Cleaning the corona wire  on page 71.)
If the problem continues, call Brother Customer Service at 1-800-284-4329 ( in 
USA ) or 1-877-BROTHER ( in Canada).
No printout. „Check that the machine is plugged in and the power switch is turned on.
„ Check that the toner cartridge and drum unit are installed properly. (See 
Replacing the drum unit (DR-520)  on page 76.)
„ Check the interface cable connection on both the machine and your computer. 
(See  the Quick Setup Guide .)
„ Check that the correct printer driver has been installed and chosen.
„ Check to see if the LCD is showing an error message. (See  Error messages 
on page 59.)
„ The machine is online. On your PC, click  Start, then  Settings , and then 
Printers and Faxes . Right-click ‘Brother DCP-XXXX (where XXXX is your 
model name)’. Make sure that ‘Use Printer Offline’ is unchecked.
 
						

							52
The machine prints unexpectedly 
or it prints garbage.„
Turn off the machine’s power switch and then turn it on again. If the error 
message continues leave the machine for several minutes and then try it 
again.
„ Check the settings in your application to make sure it is set up to work with 
your machine.
„ If you are using the parallel port connection, check that the port is BRMFC and 
not LPT1. 
The machine prints the first couple 
of pages correctly, then some 
pages have text missing. „
Check the settings in your application to make sure that it is set up to work with 
your machine.
„ Your computer is not recognizing the machine’s input buffer’s full signal. Make 
sure that you connected the interface cable correctly. (See  the Quick Setup 
Guide .)
The machine cannot print full 
pages of a document.
Out of Memory  message 
appears. „
Reduce the printing resolution. (See  Advanced tab in the Software User’s 
Guide on the CD-ROM .)
„ Reduce the complexity of your document and try again. Reduce the graphic 
quality or the number of font sizes within your application. 
„ Add more memory. See Installing extra memory  on page 50.
The headers or footers appear 
when the document displays on the 
screen but they do not show up 
when it is printed. There is an unprintable area on the top and bottom of the page. Adjust the top and 
bottom margins in your document to allow for this.
The machine does not print on both 
sides of the paper even though the 
printer driver setting is Duplex. 
(DCP-8065DN only) Check the paper size setting in the printer driver. You need to select either A4, 
Letter, Legal or Folio.
The machine is not printing or has 
stopped printing and the machine’s 
status LED is yellow. Press 
Job Cancel . As the machine cancels the job and clears it from the memory 
it may produce an incomplete printout. Try to print again.
Scanning Difficulties
DifficultiesSuggestions
TWAIN errors appear while 
scanning. Make sure that the Brother TWAIN driver is chosen as the primary source. In 
PaperPort
®, click 
File, Scan  and choose the  Brother TWAIN driver .
Software Difficulties
DifficultiesSuggestions
Cannot install software or print. Run the  Repair MFL-Pro Suite program on the CD-ROM. This program will repair 
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’ 
printing. Check that the paper size setting in the application and in the printer driver are the 
same.
The machine does not print from 
Adobe Illustrator. Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide 
on the CD-ROM.) 
When using ATM fonts, some 
characters are missing or wrong 
characters are printed in their 
place. If you are using Windows
® 98/98SE/Me, click 
Start, Settings , and then  Printers. 
Right-click  Brother DCP-XXXX (where XXXX is your model name) and click 
Properties . Click Spool Setting  on the Details tab. Choose RAW  from Spool 
Data Format .
Printing Difficulties (Continued)
DifficultiesSuggestions
 
						

							Troubleshooting and routine maintenance53
‘Unable to write to LPT1’, ‘LPT1 
already in use’ or ‘MFC is Busy’ 
error message appears.Make sure that the machine is on (plugged into the AC power outlet and the power 
switch turned on) and that it is connected directly to the computer using the 
IEEE-1284 bi-directional parallel cable. The cable must not go through another 
peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box).
Make sure that the LCD does not show an error message.
Make sure no other device drivers, which also communicate through the parallel 
port, are running automatically when you turn on the computer (such as, drivers 
for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=, 
Run=command lines in the win.ini file or the Setup Group)
Check with your computer manufacturer to confirm that the computer’s parallel 
port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel 
Port Mode – ECP)
Paper Handling Difficulties
DifficultiesSuggestions
The machine does not load paper.
The LCD shows  No Paper or a 
Paper Jam message.  „
If there is no paper, load a new stack of paper into the paper tray.
„ If there is paper in the paper tray, make sure it is straight. If the paper is curled, 
you should straighten it. Sometimes it is helpful to remove the paper, turn the 
stack over and put it back into the paper tray.
„ Reduce the amount of paper in the paper tray, and then try again.
„ Check that the MP tray mode is not chosen in the printer driver.
„ If the LCD shows Paper Jam message and you still have a problem, see 
Paper jams  on page 63.
The machine does not feed paper 
from the MP tray. „
Fan the paper well and put it back in the tray firmly.
„ Make sure that MP tray mode is chosen in the printer driver.
Need to know how to load 
envelopes. You can load envelopes from the MP tray. Your application must be set up to print 
the envelope size you are using. This is usually done in the Page Setup or 
Document Setup menu of your application. See your application’s manual for 
more information.
Need to know which paper is good 
to use. You can use plain paper, recycled paper, envelopes, transparencies and labels 
that are made for laser machines. (For details, see 
Acceptable paper and other 
media  on page 11.)
There is a paper jam. See Paper jams  on page 63.
Print Quality Difficulties
DifficultiesSuggestions
Printed pages are curled. „Low quality thin or thick paper or not printing on the recommended side of 
paper could cause this problem. Try turning over the stack of paper in the 
paper tray.
„ Make sure that you choose the Paper Type that suits the media type you are 
using. (See  Acceptable paper and other media  on page 11.)
Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are using,  or the print media may be too thick or have a rough surface. (See  Acceptable 
paper and other media  on page 11 and Basic tab in the Software User’s Guide on 
the CD-ROM .)
Software Difficulties (Continued)
DifficultiesSuggestions
 
						

							54
Printouts are too light.„If this problem occurs when making copies turn Toner Save mode to off in the 
machine menu setting. (See  Toner save on page 19.)
„ Set Toner Save mode to off in the Advanced tab in the printer driver. (See 
Advanced tab in the Software User’s Guide on the CD-ROM .)
Network Difficulties (DCP–8065DN only)
DifficultiesSuggestions
Cannot print over a wired Network. „Make sure your machine is powered on and is on-line and in Ready mode. 
Print the Network Configuration list to see your current Network settings. 
Reconnect the LAN cable to the hub to verify that the cable and network 
connections are good. If possible, try connecting the machine to a different 
port on your hub using a different cable. If the connections are good, the 
upper LED of the back panel of the machine will be green.
„ If you are using a wireless connection or are having Network problems see 
the Network Users Guide on the CD-ROM for more information.
The network scanning feature 
does not work. (For Windows
® only) The firewall setting on your PC may be rejecting the 
necessary network connection. Follow the steps below to configure the firewall. 
If you are using any other than the firewalls mentioned below, see the instructions 
for that software or contact the software manufacturer.
 
1. Click the Start button, ‘Settings’, ‘Control Panel’ and then ‘Windows
Firewall’. Make sure that Windows Firewall on the ‘Basic’ tab is set to on.
2. Click the ‘Exceptions’ tab and ‘Add port’ button.
3. Enter any name, port number (54295 for network scanning), select ‘UPD’ 
and click ‘OK’.
4. Make sure that the new setting is added and is checked, and then click ‘OK’.
For Windows
® XP SP1, please visit the Brother Solutions Center.
Your computer cannot find your 
machine. 
The firewall setting on your PC may be rejecting the necessary network 
connection. For details, see the instruction above.

Re-select your machine in the DeviceSelector application located in Macintosh 
HD/Library/Printers/Brother/Utilities or from the Model pop-up menu of 
ControlCenter2.
Print Quality Difficulties (Continued)
DifficultiesSuggestions
 
						

							Troubleshooting and routine maintenance55
Improving the print qualityC
Examples of poor print 
qualityRecommendation
 
Faint
„Check the machine’s environment. Conditions such as humidity, high 
temperatures, and so on, may cause this print fault. (See 
Choosing a 
location
 on page 38.)
„ If the whole page is too light, Toner Save mode may be on. Turn off Toner 
Save mode in the machine’s menu settings or in the printer Properties of the 
driver. (See 
Toner save on page 19 or  Advanced tab in the Software User’s 
Guide on the CD-ROM .)
If this problem occurs when making copies, turn off Toner Save mode in the 
machine’s menu setting. (See 
Toner save on page 19.)
„ Clean the scanner window and the primary corona wire of the drum unit. (See 
Cleaning the laser scanner window on page 70 and Cleaning the 
corona wire
 on page 71.) If the print quality has not improved, put in a new 
drum unit. (See 
Replacing the drum unit (DR-520) on page 76.)
„ Put in a new toner cartridge. (See 
Replacing the toner cartridge (TN-
550/TN-580)
 on page 73.)
 
Gray background
„ Make sure that you use paper that meets our specifications. (See 
Acceptable paper and other media on page 11.)
„ Check the machine’s environment. Conditions such as high temperatures and 
high humidity can increase the amount of background shading. (See 
Choosing a location on page 38.)
Install a new toner cartridge. (See 
Replacing the toner cartridge (TN-
550/TN-580)
 on page 73.)
„ Clean the primary corona wire and the drum unit. (See 
Cleaning the corona 
wire
 on page 71 and Cleaning the drum unit on page 72.) If the print quality 
has not improved, put in a new drum unit. (See 
Replacing the drum unit 
(DR-520)
 on page 76.)
 
Ghost
„ Make sure that you use paper that meets our specifications. Rough-surfaced 
paper or thick paper may cause this problem.
„ Make sure that you choose the proper media type in the printer driver or in the 
machine’s Paper Type menu setting. (See 
Acceptable paper and other 
media
 on page 11 and  Basic tab in the Software User’s Guide on the 
CD-ROM .)
„ Put in a new drum unit. (See 
Replacing the drum unit (DR-520) on page 
76.)
 
Toner specks
„ Make sure that you use paper that meets our specifications. Rough-surfaced 
paper may cause the problem. (See 
Acceptable paper and other media 
on page 11.)
„ Clean the primary corona wire and the drum unit. (See 
Cleaning the corona 
wire
 on page 71 and Cleaning the drum unit on page 72.) If the print quality 
has not improved, put in a new drum unit. (See 
Replacing the drum unit 
(DR-520)
 on page 76.)
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
CDEF
defgBC
bcd23
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
 
						

							56
 
Hollow print
„Make sure that you use paper that meets our specifications. (See 
Acceptable paper and other media on page 11.) 
„ Choose  Thick paper  mode in the printer driver or in the machine’s Paper 
Type menu setting, or use thinner paper than you are currently using. (See 
Paper Type on page 17 and  Basic tab in the Software User’s Guide on the 
CD-ROM .)
„ Check the machine’s environment. Conditions such as high humidity can 
cause hollow print. (See 
Choosing a location on page 38.)
„ Clean the primary corona wire on the drum unit. (See 
Cleaning the corona 
wire
 on page 71.) If the print quality has not improved, put in a new drum unit. 
(See 
Replacing the drum unit (DR-520) on page 76.)
 
All black
„ Clean the primary corona wire on the drum unit. (See Cleaning the corona 
wire
 on page 71.) If the print quality has not improved, put in a new drum unit. 
(See 
Replacing the drum unit (DR-520) on page 76.)
„ The drum unit may be damaged. Put in a new drum unit. (See 
Replacing the 
drum unit (DR-520)
 on page 76.)
 
White Spots on black text 
and graphics at 3.7 in. (94  mm) intervals
 
Black Spots at 3.7 in. (94 mm)  intervals
Dust, paper powder, glue, and so on may stick to the surface of the photosensitive 
drum (OPC) and cause black or white spots to appear on printed documents.
Make a few copies of a blank, white sheet of paper.
If you still see the spots on printed documents after making multiple copies, clean 
the drum unit (see 
Cleaning the drum unit on page 72).
If the print quality still has not improved you need to install a new drum. (See 
Replacing the drum unit (DR-520) on page 76.)
 
Black toner marks across the  page
„Make sure that you use paper that meets our specifications. (See 
Acceptable paper and other media on page 11.)
„ If you use label sheets for laser printers, the glue from the sheets may 
sometimes stick to the OPC drum surface. Clean the drum unit. (See 
Cleaning the drum unit on page 72.)
„ Do not use paper that has clips or staples because they will scratch the 
surface of the drum.
„ If the unpacked drum unit is in direct sunlight or room light, the unit may be 
damaged.
„ The drum unit may be damaged. Put in a new drum unit. (See 
Replacing the 
drum unit (DR-520)
 on page 76.)
Examples of poor print 
qualityRecommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
 
						

							Troubleshooting and routine maintenance57
 
White lines across the page
„Make sure that you use paper that meets our specifications. A rough surfaced 
paper or thick print media can cause the problem. (See 
Acceptable paper 
and other media
 on page 11.)
„ Make sure that you choose the proper media type in the printer driver or in the 
machine’s Paper Type menu setting. (See 
Acceptable paper and other 
media
 on page 11 and  Basic tab in the Software User’s Guide on the 
CD-ROM .)
„ The problem may disappear by itself. Print multiple pages to clear this 
problem, especially if the machine has not been used for a long time.
„ Clean the scanner window with a soft cloth. (See 
Cleaning the laser 
scanner window
 on page 70.)
„ The drum unit may be damaged. Put in a new drum unit. (See 
Replacing the 
drum unit (DR-520)
 on page 76.)
 
Lines across the page
„ Clean the inside of the machine and the primary corona wire in the drum unit. 
(See 
Cleaning the corona wire on page 71.)
„ Clean the scanner window with a soft cloth. (See 
Cleaning the laser 
scanner window
 on page 70.)
„ The drum unit may be damaged. Put in a new drum unit. (See 
Replacing the 
drum unit (DR-520)
 on page 76.)
 
Black lines down the page
Printed pages have toner 
stains or stripes down the page.
„ Clean the primary corona wire of the drum unit. (See Cleaning the corona 
wire
 on page 71.)
„ Make sure the primary corona wire’s blue tab is at the home position ( a).
„ The drum unit may be damaged. Put in a new drum unit. (See 
Replacing the 
drum unit (DR-520)
 on page 76.)
„ The toner cartridge may be damaged. Put in a new toner cartridge. (See 
Replacing the toner cartridge (TN-550/TN-580) on page 73.) 
„The fuser unit may be smudged. Call Brother Customer Service at 
1-800-284-4329 ( in USA) or 1-877-BROTHER ( in Canada).
 
White lines down the page
„Clean the laser scanner window with a soft cloth. (See Cleaning the laser 
scanner window
 on page 70.)
„ The toner cartridge may be damaged. Put in a new toner cartridge. 
(See 
Replacing the toner cartridge (TN-550/TN-580) on page 73.)
 
Page skewed
„Make sure the paper or other print media is loaded properly in the paper tray 
and that the guides are not too tight or too loose against the paper stack.
„ Set the paper guides correctly.
„ If you are using the MP tray, see 
Loading envelopes and other media on 
page 15.
„ The paper tray may be too full.
„ Check the paper type and quality. (See 
Acceptable paper and other 
media
 on page 11.)
Examples of poor print 
qualityRecommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
 
						

							58
 
Curled or wave
„Check the paper type and quality. High temperatures and high humidity will 
cause paper to curl.
„ If you do not use the machine often, the paper may have been in the paper 
tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper 
stack and then rotate the paper 180° in the paper tray.
 
Wrinkles or creases
„Make sure that paper is loaded properly.
„ Check the paper type and quality. (See 
Acceptable paper and other 
media
 on page 11.)
„ Turn over the stack of paper in the tray or rotate the paper 180° in the input 
tray.
Examples of poor print 
qualityRecommendation
B DEFGH
abc efghijk
ACD bcde134