Brother DCP 7065DN User Manual

Troubleshooting
47
B
IMPORTANT
• We recommend that you place the drum 
unit and the toner cartridges on a clean, 
flat surface with a sheet of disposable 
paper or cloth underneath it in case you 
accidentally spill or scatter toner.
• To prevent damage to the machine 
caused by static electricity, DO NOT touch 
the electrodes shown in the illustration.
 
 
cOpen the back cover (face-up output 
tray).
 
dPull down the tabs at the left and right 
hand sides to open the fuser cover (1).
 
1
 

48
eUsing both hands, gently pull the 
jammed paper out of the fuser unit.
 
fClose the fuser cover and the back 
cover (face-up output tray).
gPut the drum unit and toner cartridge 
assembly back into the machine.
 
hClose the front cover. If the machine 
does not start printing automatically, 
press Start.
Paper is jammed inside the 
machineB
If the LCD shows Jam Inside, follow these steps:
aLeave the machine turned on for 10 
minutes to cool down.
bOpen the front cover. 
WARNING 
HOT SURFACE
After you...

Troubleshooting
49
B
cSlowly take out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the drum unit and 
toner cartridge assembly, or this may 
release the paper so you can pull it out 
of the inside of the machine.
 
If you can not remove the drum unit and 
toner cartridge assembly easily, do not 
use extra force. Instead, go to step g.
IMPORTANT
• We recommend that you put the drum unit 
and toner cartridge assembly on a piece of 
disposable paper or cloth in case...

50
 
 
ePut the toner cartridge back into the 
drum unit until you hear it lock into place. 
If you put the cartridge in properly, the 
green lock lever will lift automatically.
 
fIf you were able to remove the drum unit 
and toner cartridge assembly and the 
jammed paper, you have cleared the 
paper jam. Put the drum unit and toner 
cartridge assembly back into the 
machine and close the front cover. If the 
machine does not start printing 
automatically, press Start.
gLift the scanner cover. 
Use both...

Troubleshooting
51
B
iIf you could not pull the jammed paper 
out of the output tray opening as shown 
in step g, take the paper tray 
completely out of the machine.
 
jPull the jammed paper out of the paper 
tray opening.
 
kPut the paper tray back into the 
machine. If you have removed the 
jammed paper, you have cleared the 
paper jam.
Note
• If the LCD shows a Jam Inside 
message, check if there is a torn piece of 
paper inside the machine and drum unit by 
following the instructions in steps c to...

52
Paper is jammed in the Duplex 
TrayB
If the LCD shows Jam Duplex, follow these 
steps:
aLeave the machine turned on for 10 
minutes to cool down.
WARNING 
HOT SURFACE
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover (back output tray) of the 
machine, DO NOT touch the shaded parts 
shown in the illustration. If you do this, you 
may burn yourself.
 
 
 
bPull the duplex tray completely out of the 
machine.
 
 

Troubleshooting
53
B
cPull the jammed paper out of the 
machine or the duplex tray.
 
dMake sure that the jammed paper does 
not remain under the machine from 
static electricity.
 
ePut the duplex tray back in the machine.
 

54
If you are having difficulty with your machineB
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be 
made from within that country.
 
If you think there is a problem, check the chart below and follow the troubleshooting tips. You can 
solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and 
troubleshooting tips.
Visit us at http://solutions.brother.com/
.
Copy difficulties...

Troubleshooting
55
B
No printout.Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed properly. (See 
Replacing the drum unit on page 36.)
Check the interface cable connection on both the machine and your computer. 
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See Error and 
maintenance messages on page 40.)
Check...

56
Scanning difficulties
DifficultiesSuggestions
TWAIN errors appear while 
scanning.Make sure that the Brother TWAIN driver is chosen as the primary source. In 
PaperPort™ 12SE, click File, Scan or Get Photo and choose the Brother TWAIN 
driver.
OCR does not work. Try increasing the scanning resolution.
(Macintosh users) 
Make sure you have downloaded and installed Presto! PageManager from 
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
(For DCP-7065DN / HL-2280DW) 
Network...