Brother DCP 7040 User Manual

Troubleshooting and routine maintenance53
B
 
Curled„
Choose  Reduce Paper Curl  mode in the printer driver when you do 
not use our recommended paper. (See  Device Options (For 
Windows
®) or Print Settings (For Macintosh) in the Software Users 
Guide on the CD-ROM .)
„ Turn the paper over in the paper tray, and print again. (Excluding 
Letterhead paper)
„ Lift up the output tray support flap.
 
„Replace the paper in the paper tray with paper from a freshly opened 
ream.
„ Make sure you are using paper...

54
Error and maintenance messagesB
As with any sophisticated office product, errors may occur and consumable items may need to be 
replaced. If this happens, your machine identifies the error or required routine maintenance and 
shows the appropriate message. The most common error and maintenance messages are shown 
below.
You can correct most errors and routine mainte nance by yourself. If you need more help, the 
Brother Solutions Center offers the la test FAQs and troubleshooting tips.
Visit us at...

Troubleshooting and routine maintenance55
B
Fuser ErrorThe temperature of fuser unit 
does not rise at a specified 
temperature within specified time. Turn the power switch off, wait a few 
seconds, and then turn it
 on again. Leave the 
machine for 15 minutes with the power on.
The fuser unit is too hot.
Init Unable XX The machine has a mechanical 
problem. Disconnect the machine from the power for 
several minutes and then reconnect it.
Jam Rear The paper is jammed in the back 
of the machine. (See...

56
Document jams 
(DCP-7040 and DCP-7045N 
only)B
If the document is jammed, follow the steps 
below.
Note
After removing a jammed document, 
check that no paper scraps are left in the 
machine that could cause another jam.
 
Document is jammed in the top of the 
ADF unit
B
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress  Stop/Exit .
Document is jammed under the 
document cover
B
aTake out any paper...

Troubleshooting and routine maintenance57
B
Document is jammed at the output 
tray
B
aPull the jammed document out to the 
right.
 
bPress Stop/Exit .
Paper jamsB
To clear paper jams, please follow the steps 
in this section.
Note
• Please confirm that you have installed 
both a toner cartridge and a drum unit in 
the machine. If you have not installed a 
drum unit or have installed the drum unit 
incorrectly, then this may cause a paper 
jam in your Brother machine.
• If the error message remains, open...

58
 
 
CAUTION 
To prevent damage to the machine caused 
by static electricity, DO NOT touch the 
electrodes shown in  the illustration.
 
 
Paper is jammed inside the machineB
aOpen the front cover.  
bSlowly take out the drum unit and toner 
cartridge assembly. The jammed paper 
will be pulled out with  the toner cartridge 
and drum unit assembly.
 
CAUTION 
We recommend that you place the drum 
unit and toner cartridge assembly on a 
clean, flat surface with a piece of 
disposable paper or cloth...

Troubleshooting and routine maintenance59
B
eIf you cannot pull the jammed paper out 
of the output tray opening, take the 
paper tray completely out of the 
machine.
 
fPull the jammed paper out of the paper 
tray opening.
 
gPut the drum unit and toner cartridge 
assembly back in the machine.
 
hPut the paper tray back in the machine.
iClose the front cover.
Paper is jammed at the back of the 
machine
B
aOpen the front cover. 
bSlowly take out the drum unit and toner 
cartridge assembly.
 
CAUTION 
We...

60
dPull the tabs toward you to open the 
fuser cover (1). 
 
ePull the jammed paper out of the fuser 
unit.
 
fClose the back cover (back output tray).
gPut the drum unit and toner cartridge 
assembly back in the machine.
 
hClose the front cover.
Paper is jammed inside the drum unit 
and toner cartridge assembly
B
aOpen the front cover. 
bSlowly take out the drum unit and toner 
cartridge assembly.
 
CAUTION 
We recommend that you place the drum 
unit and toner cartridge assembly on a 
clean, flat...

Troubleshooting and routine maintenance61
B
cPush down the green lock lever and take 
the toner cartridge out of the drum unit. 
 
CAUTION 
Handle the toner cartridge carefully. If toner 
scatters on your hands or clothes, wipe or 
wash it off with cold water at once.
  
To avoid print quality problems, DO NOT 
touch the shaded parts shown in the 
illustrations below.
 
 
 
dClear the jammed paper if there is any 
inside the drum unit.
ePut the toner cartridge back into the 
drum unit until you hear it...

62
Routine maintenanceB
WARNING 
Use neutral detergents.
  
DO NOT use any flammable substances, 
spray or organic solvent/liquids containing 
alcohol/ammonia to clean the inside or 
outside of the machine. Doing this may 
cause a fire or electrical shock. For more 
information see Important safety 
instructions  on page 40.
 
CAUTION 
The drum unit contains toner, so handle it 
carefully. If toner scatters on your hands or 
clothes, wipe or wash it off with cold water 
at once.
 
Cleaning the outside...