Brother DCP 7030 User Manual
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Troubleshooting and routine maintenance 45 B Which paper can I use? You can use plain paper, recycled paper, transparency and labels that are made for laser machines. (For details, see Acceptable paper and other print media on page 11.) There is a paper jam. (See Paper jams on page 55.) Print quality difficulties DifficultiesSuggestions Printed pages are curled.„Low quality thin or thick paper or not printing on the recommended side of the paper could cause this problem. Try turning over the stack of paper in the paper tray. „Make sure that you choose the Paper Type that suits the print media type you are using. (See Acceptable paper and other print media on page 11.) Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are using, or the print media may be too thick or have a rough surface. (See Acceptable paper and other print media on page 11 and Basic tab in the Software User’s Guide on the CD-ROM.) Printouts are too light.„If this problem occurs when making copies or printing, set Toner Save mode to off in the machine menu settings. (See Toner Save on page 18.) „Set Toner Save mode to off in the Advanced tab in the printer driver. (See Advanced tab in the Software User’s Guide on the CD-ROM.) Paper handling difficulties (continued) DifficultiesSuggestions
46 Improving the print qualityB Examples of poor print qualityRecommendation White lines across the page „Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause the problem. (See Acceptable paper and other print media on page 11.) „Make sure that you choose the appropriate media type in the printer driver or in the machine’s Paper Type menu setting. (See Acceptable paper and other print media on page 11 and Basic tab in the Software User’s Guide on the CD-ROM.) „The problem may disappear by itself. Print multiple pages to clear this problem, especially if the machine has not been used for a long time. „The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 71.) White lines down the page„Wipe the laser scanner windows with a soft cloth. (See Cleaning the laser scanner window on page 61.) „Make sure that a torn sheet of paper is not inside the machine covering the scanner window. „The toner cartridge may be damaged. Put in a new toner cartridge. (See Replacing a toner cartridge on page 67.) „The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 71.) Hollow print„Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media on page 11.) „Choose Plain paper (Thick) mode in the printer driver, choose Plain (Thick) in the machine ’s Paper Type menu setting or use thinner paper than you are currently using. (See Paper type on page 17 and Basic tab in the Software User’s Guide on the CD-ROM.) „Check the machine ’s environment. Conditions such as high humidity can cause hollow print. (See Choosing a location on page 34.) „The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 71.) Grey background„Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media on page 11.) „Check the machine ’s environment. Conditions such as high temperatures and high humidity can increase the amount of background shading. (See Choosing a location on page 34.) „The toner cartridge may be damaged. Put in a new toner cartridge. (See Replacing a toner cartridge on page 67.) „The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 71.) ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234
Troubleshooting and routine maintenance 47 B Page skewed„Make sure that the paper or other print media is loaded correctly in the paper tray and that the guides are not too tight or too loose against the paper stack. „Set the paper guides correctly. (See Loading paper in the paper tray on page 6.) „The paper tray may be too full. „If you are using the manual feed slot, see Loading paper in the manual feed slot on page 7. „Check the paper type and quality. (See Acceptable paper and other print media on page 11.) Ghost„Make sure that you use paper that meets our specifications. Rough- surfaced paper or thick paper may cause the problem. (See Acceptable paper and other print media on page 11.) „Make sure that you choose the correct media type in the printer driver or in the machine ’s Paper Type menu setting. (See Acceptable paper and other print media on page 11 and Basic tab in the Software User’s Guide on the CD-ROM.) „The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 71.) „The fuser unit may be contaminated. Call your Brother dealer for service. Wrinkles or creases„Check the paper type and quality. (See Acceptable paper and other print media on page 11.) „Make sure that paper is loaded correctly. (See Loading paper in the paper tray on page 6.) „Turn over the stack of paper in the tray or rotate the paper 180° in the input tray. Poor fixing„Choose Improve Toner Fixing mode in the printer driver. (See Device Options (For Windows ®) or Print Settings (For Macintosh®) in the Software User’s Guide on the CD-ROM.) If you print only a few pages, change the printer driver setting in Media Type to a thin setting. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234 B DEFGH abc efghijk ACD bcde 134 ABCDEFGH abcdefghijk ABCD abcde 01234
48 Curled or wavy„Check the paper type and quality. High temperatures and high humidity will cause paper to curl. „If you do not use the machine often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and then rotate the paper 180° in the paper tray. White Spots on black text and graphics at 75 mm intervals Black Spots at 75 mm intervals„Make ten copies of a blank, white sheet of paper. (See Making multiple copies on page 22.) If the problem is not solved, the drum unit may have glue from a label stuck on the OPC drum surface. Clean the drum unit. (See Cleaning the drum unit on page 64.) „The drum unit may be damaged. Put in a new drum. (See Replacing the drum unit on page 71.) Examples of poor print qualityRecommendation 75 mm 75 mm 75 mm 75 mm
Troubleshooting and routine maintenance 49 B Faint„Check the machine’s environment. Conditions such as humidity, high temperatures, and so on, may cause this print fault. (See Choosing a location on page 34.) „If the whole page is too light, Toner Save mode may be on. Turn off Toner Save mode in the machine menu settings or Toner Save mode in the printer Properties of the driver. (See Toner Save on page 18 or Advanced tab in the Software User’s Guide on the CD- ROM.) „Clean the scanner window and the corona wire of the drum unit. (See Cleaning the laser scanner window on page 61 and Cleaning the corona wire on page 63.) „The toner cartridge may be damaged. Put in a new toner cartridge. (See Replacing a toner cartridge on page 67.) „The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 71.) Toner specks„Make sure that you use paper that meets our specifications. Rough- surfaced paper may cause the problem. (See Acceptable paper and other print media on page 11.) „Clean the corona wire and the drum unit. (See Cleaning the corona wire on page 63 and Cleaning the drum unit on page 64.) „The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 71.) „The fuser unit may be contaminated. Call your Brother dealer for service. All black„Clean the corona wire inside the drum unit by sliding the green tab. Be sure to return the green tab to the home position ( a). (See Cleaning the corona wire on page 63.) „The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 71.) „The fuser unit may be contaminated. Call your Brother dealer for service. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234 CDEF d efg BC b cd 23 ABCDEFGH abcdefghijk ABCD abcde 01234
50 Black toner marks across the page„Make sure that you use paper that meets our specifications. (See Acceptable paper and other print media on page 11.) „If you use label sheets for laser machines, the glue from the sheets may sometimes stick to the OPC drum surface. Clean the drum unit. (See Cleaning the drum unit on page 64.) „Do not use paper that has clips or staples because they will scratch the surface of the drum. „If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged. „The toner cartridge may be damaged. Put in a new toner cartridge. (See Replacing a toner cartridge on page 67.) „The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 71.) Line across the page„Clean the laser scanner window and the corona wire inside the drum unit. (See Cleaning the laser scanner window on page 61 and Cleaning the corona wire on page 63.) „The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 71.) Black lines down the page Printed pages have toner stains down the page„Clean the corona wire inside the drum unit by sliding the green tab. Be sure to return the green tab to the home position ( a). (See Cleaning the corona wire on page 63.) „The toner cartridge may be damaged. Put in a new toner cartridge. (See Replacing a toner cartridge on page 67.) „The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 71.) „The fuser unit may be smudged. Call your Brother dealer for service. Examples of poor print qualityRecommendation ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234 ABCDEFGH abcdefghijk ABCD abcde 01234
Troubleshooting and routine maintenance 51 B Curled„Choose Reduce Paper Curl mode in the printer driver when you do not use our recommended paper. (See Device Options (For Windows ®) or Print Settings (For Macintosh®) in the Software Users Guide on the CD-ROM.) „Turn the paper over in the paper tray, and print again. (Excluding Letterhead paper) „Lift up the output tray support flap. „Replace the paper in the paper tray with paper from a freshly opened ream. „Make sure you are using paper that is recommended for your machine. (See Acceptable paper and other print media on page 11.) Examples of poor print qualityRecommendation
52 Error and maintenance messagesB As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can correct most errors and routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/ . Error MessageCauseAction Cartridge Error The toner cartridge is not installed correctly. Pull out the drum unit, take out the toner cartridge that is indicated on the LCD, and put it back into the drum unit again. Drum End Soon The drum unit is near the end of its life. Use the drum unit until you have a print quality problem; then replace the drum unit with a new one. (See Replacing the drum unit on page 71.) Cooling Down Wait for a while The temperature of the drum unit or toner cartridge is too hot. The machine will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the LCD shows Cooling Down , and Wait for a while .Make sure that you can hear the fan in the machine spinning and that the exhaust outlet is not blocked by something. If the fan is spinning, remove any obstacles that surround the exhaust outlet, and then leave the machine turned on but do not use it for several minutes. If the fan is not spinning do the following: Disconnect the machine from the power for several minutes and then reconnect it. Cover is Open The front cover is not closed completely. Close the front cover of the machine. Cover is Open The fuser cover is not closed completely. Close the fuser cover of the machine. Cover is Open The fuser cover is not closed completely or paper was jammed in the back of the machine when you turned on the power. Make sure paper is not jammed inside the back of the machine, and then close the fuser cover and press Start. Document Jam (DCP-7040 only) The document was not inserted or fed correctly, or the document scanned from the ADF was too long. See Document jams (DCP-7040 only) on page 54 or Using the automatic document feeder (ADF) (DCP-7040 only) on page 15. Drum Error The corona wire on the drum unit needs to be cleaned. Clean the corona wire on the drum unit. (See Cleaning the corona wire on page 63.) The drum unit has reached the end of its life. Replace the drum unit. (See Replacing the drum unit on page 71.)
Troubleshooting and routine maintenance 53 B Fuser ErrorThe temperature of fuser unit does not rise at a specified temperature within specified time.Turn the power switch off, wait a few seconds, and then turn it on again. Leave the machine for 15 minutes with the power on. The fuser unit is too hot. Init Unable XXThe machine has a mechanical problem.Disconnect the machine from the power for several minutes and then reconnect it. Jam RearThe paper is jammed in the back of the machine.(See Paper jams on page 55.) Jam InsideThe paper is jammed inside the machine.(See Paper jams on page 55.) Jam TrayThe paper is jammed in the paper tray of the machine.(See Paper jams on page 55.) No PaperThe machine is out of paper or paper is not correctly loaded in the paper tray.Do one of the following: „Refill the paper in the paper tray, and then press Start. „Remove the paper and load it again, and then press Start. Out of MemoryThe machine’s memory is full.Copy operation in progress Do one of the following: „Press Start to copy the scanned pages. „Press Stop/Exit and wait until the other operations in progress finish, and then try again. „Clear the data from the memory. (See Out of memory message on page 27.) Print operation in process Reduce print resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.) Print Unable XXThe machine has a mechanical problem.Disconnect the machine from the power for several minutes and then reconnect it. Scan Unable XXThe machine has a mechanical problem.Disconnect the machine from the power for several minutes and then reconnect it. Toner Life EndThe drum unit and toner cartridge assembly is not installed correctly, or the toner cartridge is used up and printing is not possible.Do one of the following: „Re-install the toner cartridge and drum unit assembly. „Replace the empty toner cartridge with a new one. (See Replacing a toner cartridge on page 67.) Error MessageCauseAction
54 Document jams (DCP-7040 only)B If the document is jammed, follow the steps below. Note After removing a jammed document, check that no paper scraps are left in the machine that could cause another jam. Document is jammed in the top of the ADF unit B aTake out any paper from the ADF that is not jammed. bOpen the ADF cover. cPull the jammed document out to the left. dClose the ADF cover. ePress Stop/Exit. Document is jammed under the document cover B aTake out any paper from the ADF that is not jammed. bLift the document cover. cPull the jammed document out to the right. dClose the document cover. ePress Stop/Exit. Toner LowIf the LCD shows Toner Low, you can still print; however, the machine is telling you that the toner cartridge is near the end of its life and the toner will soon need replacing.Order a new toner cartridge now. Error MessageCauseAction