Brother DCP 340CW User Manual

							TROUBLESHOOTING AND ROUTINE MAINTENANCE   6 - 16
Packing and shipping the machine
Whenever you transport the machine, use the packing materials that 
came with your machine. If you do not pack the machine properly, 
you could void your warranty.
Caution
It is important to allow the machine to ‘park’ the print head after a 
print job. Listen carefully to the machine before disconnecting it from 
the power source to ensure that all mechanical noise has stopped. 
Not allowing the machine to complete this parking process may lead 
to print problems and possible damage to the print head.
1Lift the scanner cover from the right-hand side of the machine 
until it locks securely into the open position.
2Remove all the ink cartridges and attach the yellow protective 
parts. (See Replacing the ink cartridges on page 6-22.)
Caution
If you are not able to find the yellow protective parts, do NOT remove 
the ink cartridges before shipping. It is essential that the machine be 
shipped with the yellow protective parts or the ink cartridges in 
position. Shipping without them will cause damage to your machine 
and may void your warranty.
When attaching the yellow protective parts, 
make sure it clips into place as shown in the diagram.
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							6 - 17   TROUBLESHOOTING AND ROUTINE MAINTENANCE
3Lift the scanner cover to release the lock. Gently push the 
scanner cover support down and close the scanner cover.
4Unplug the machine from the electrical socket.
5Unplug the interface cable from the machine, if it is connected.
6Wrap the machine in the bag and place it in the original carton 
with the original packing material.
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							TROUBLESHOOTING AND ROUTINE MAINTENANCE   6 - 18
7Pack the printed materials in the original carton as shown below. 
Do not pack the used ink cartridges in the carton.
8Close the carton.
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							6 - 19   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Routine maintenance
Cleaning the scanner
Lift the document cover. Clean the scanner glass with isopropyl 
alcohol on a soft lint-free cloth.
Clean the glass strip under the film with isopropyl alcohol on a 
lint-free cloth.
Document Cover
Glass Strip
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							TROUBLESHOOTING AND ROUTINE MAINTENANCE   6 - 20
Cleaning the machine printer platen
■Be careful not to touch the paper feed star wheels or encoder 
film.
■Be sure to unplug the machine from the electrical socket before 
cleaning the printer platen.
■If ink is scattered on or around the printer platen be sure to wipe 
it off with a soft, dry, lint-free cloth.
Paper Feed Star Wheel
Do NOT Touch!Encoder Film
Do NOT Touch!
Printer Platen 
Clean Here
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							6 - 21   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Cleaning the Paper Pick-up Roller 
1Unplug the machine and remove the Jam Clear Cover.
2Clean the Paper Pick-up Roller with isopropyl alcohol on a 
cotton swab.
3Re-insert the Jam Clear Cover.
4Re-connect the power cord.
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							TROUBLESHOOTING AND ROUTINE MAINTENANCE   6 - 22
Replacing the ink cartridges
Your machine is equipped with an ink dot counter. The ink dot 
counter automatically monitors the level of ink in each of the four 
cartridges. When the machine detects an ink cartridge is running out 
of ink, the machine will notify you with a message on the LCD.
The LCD will inform you which ink cartridge is low or needs replacing. 
Be sure to follow the LCD prompts to replace the ink cartridges in the 
correct order.
Even though the machine informs you that an ink cartridge is empty, 
there will be a small amount of ink remaining in the ink cartridge. It is 
necessary to keep some ink in the ink cartridge to prevent air from 
drying out and damaging the print head assembly.
1Lift the scanner cover from the right-hand side of the machine 
until it locks securely into the open position.
If one or more ink cartridges are empty, for example Black, the 
LCD shows Ink Empty Black and Replace Ink.
2Pull the ink cartridge hook toward you and remove the ink 
cartridge for the colour shown on the LCD.
3Open the new ink cartridge bag for the colour shown on the 
LCD, and then take out the ink cartridge.
Empty 
Ink CartridgeInk Cartridge 
Hook
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							6 - 23   TROUBLESHOOTING AND ROUTINE MAINTENANCE
4Remove the protective yellow caps.
5Each colour has its own correct position. Keep the ink cartridge 
in an upright position when you insert it into slot. Press down 
firmly on the ink cartridge until the hook snaps over it.
6Lift the scanner cover to release the lock. Gently push the 
scanner cover support down and close the scanner cover.
Do not touch the area shown in the illustration above.
If the protective yellow cap comes off when you open the bag, 
the cartridge will not be damaged.
DO NOT TOUCH Protective Yellow Cap
New Ink Cartridge
Ink Cartridge Hook
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							TROUBLESHOOTING AND ROUTINE MAINTENANCE   6 - 24
7If you replaced an ink cartridge while Near Empty was 
displayed on the LCD, the LCD may ask you to verify that it was 
a brand new one. Example: Did You Change Black? ▲ Yes 
▼ No. For each new cartridge you installed, press 
 (Yes) to 
automatically reset the ink dot counter for that colour. If the ink 
cartridge you installed is not a brand new one, please be sure to 
select  (No).
WARNING
If ink gets in your eyes, irrigate them with water immediately and call 
a doctor if you are concerned.
If you wait until Ink Empty message is displayed on the LCD, 
the machine will automatically reset the ink dot counter.
If the Install message is on the display after you have 
installed ink cartridges, check that the ink cartridges are 
installed properly.
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							6 - 25   TROUBLESHOOTING AND ROUTINE MAINTENANCE
Caution
■Do not remove ink cartridges if you do not need to replace them. 
If you do so, it may reduce the ink quantity and the machine will 
not know the quantity of ink left in the cartridge.
■Do not touch the cartridge insertion slots. If you do so, the ink 
may stain your skin.
■If ink stains your skin or clothing, wash with soap or detergent 
immediately.
■If you install an ink cartridge in the wrong colour position, you 
must clean the print head several times before you start printing 
(after correcting the cartridge installation) because the colours 
were mixed.
■Once you open an ink cartridge, install it in the machine and use 
it up within six months of installation. Use unopened ink 
cartridges by the expiration date written on the cartridge 
package.
■Do not dismantle or tamper with the ink cartridge, this can cause 
the ink to leak out of the cartridge.
■Brother multifunction machines are designed to work with ink of 
a particular specification and will work to a level of optimum 
performance when used with genuine Brother branded ink 
cartridges. Brother cannot guarantee this optimum performance 
if ink or ink cartridges of other specifications are used. Brother 
does not therefore recommend the use of cartridges other than 
genuine Brother branded cartridges or the refilling of empty 
cartridges with this machine or the refilling of empty cartridges 
with ink from other sources. If damage is caused to the print head 
or other parts of this machine as a result of using in compatible 
products with this machine, any repairs required as a result may 
not be covered by the warranty.
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