Brother 8460 N Manual

Troubleshooting and routine maintenance
111
Document jamsC
If the document is jammed, follow the steps 
below.
Document is jammed in the top of the 
ADF unit
C
The document may get jammed if it is not 
inserted or fed properly, or if it is too long. 
Follow the steps below to clear a document 
jam.
aTake out any paper from the ADF that is 
not jammed.
bOpen the ADF cover.
cPull the jammed document out to the 
left.
 
dClose the ADF cover.
ePress Stop/Exit.
Document is jammed inside the ADF 
unit
C
aTake...

112
Document is jammed in the duplex 
slot (MFC-8860DN and 
MFC-8870DW only)
C
aTake out any paper from the ADF that is 
not jammed.
bPull the jammed document out to the 
right.
 
cPress Stop/Exit.
Paper jamsC
To clear paper jams, please follow the steps 
in this section.
HOT SURFACE 
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front or 
back cover of the machine, DO NOT touch 
the shaded parts shown in the illustration.
 
 
Paper is...

Troubleshooting and routine maintenance
113
cPress the cover release lever to open 
the front cover.
 
dSlowly take out the drum unit and toner 
cartridge assembly. The jammed paper 
may be pulled out with the toner 
cartridge and drum unit assembly, or 
this may release the paper so you can 
pull it out of the paper tray opening.
 
CAUTION 
To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
ePut the drum unit and toner cartridge...

114
Paper is jammed at the back of the 
machine
C
aPress the cover release lever to open 
the front cover.
 
bTake out the drum unit and toner 
cartridge assembly.
 
cOpen the back cover.  
d Pull the tabs at the left and right hand 
sides toward you to open the fuser 
cover (1). 
 
eUsing both hands, gently pull the 
jammed paper out of the fuser unit.
 
fClose the back cover.
1 

Troubleshooting and routine maintenance
115
gPut the drum unit and toner cartridge 
assembly back in the machine.
 
hClose the front cover.
Paper is jammed in the duplex tray 
(MFC-8860DN and MFC-8870DW only)
C
aPull the duplex tray completely out of the 
machine.
 
bPull the jammed paper out of the 
machine or the duplex tray.
 
cPut the duplex tray back in the machine. 
Paper is jammed inside the drum unit 
and toner cartridge assembly
C
aPress the cover release lever to open 
the front cover.
 
bTake...

116
cHold down the lock lever on the right and 
take the toner cartridge out of the drum 
unit.
Take out the jammed paper if there is 
any inside the drum unit.
 
dPut the toner cartridge back into the 
drum unit until you hear it lock into place. 
If you put it in properly, the lock lever will 
lift automatically.
 
ePut the drum unit and toner cartridge 
assembly back in the machine.
 
fClose the front cover.
Routine maintenanceC
CAUTION 
The drum unit contains toner, so handle it 
carefully. If toner...

Troubleshooting and routine maintenance
117
Clean the outside of the machine as 
follows:
C
aPull the paper tray completely out of the 
machine.
 
bWipe the outside of the machine with a 
soft cloth to remove dust.
 
cRemove anything that is stuck inside the 
paper tray.
dWipe the inside of the paper tray with a 
soft cloth to remove dust.
 
eRe-load the paper and put the paper tray 
firmly back in the machine. 

118
Cleaning the scanner glassC
aTurn off the machine’s power switch.
bLift the document cover (1).
Clean the white plastic surface (2) and 
scanner glass (3) underneath it with 
isopropyl alcohol on a soft lint-free cloth.
 
cIn the ADF unit, clean the white plastic 
bar (1) and the scanner glass strip (2) 
under it with isopropyl alcohol on a lint-
free cloth.
 
Cleaning the laser scanner 
windowC
CAUTION 
DO NOT use isopropyl alcohol to clean the 
laser scanner window.
  
DO NOT touch the laser...

Troubleshooting and routine maintenance
119
HOT SURFACE 
After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. When you open the front 
cover of the machine, DO NOT touch the 
shaded parts shown in the illustration.
 
 
CAUTION 
To prevent damage to the machine from 
static electricity, DO NOT touch the 
electrodes shown in the illustration.
 
 
cGently clean the laser scanner window 
(1) by wiping it with a clean soft, dry lint-
free cloth. Do not use...

120
Cleaning the corona wireC
We recommend that you put the drum unit 
and toner cartridge assembly on a piece of 
disposable paper or cloth in case you 
accidentally spill or scatter toner.
aOpen the front cover and take out the 
drum unit and toner cartridge assembly.
 
bClean the primary corona wire inside the 
drum unit by gently sliding the blue tab 
from right to left and left to right several 
times.
 
cReturn the blue tab and snap it into the 
home position (b).
CAUTION 
If you do not return the...