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Blackberry Torch 9850 9860 7 1 User Guide

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Page 71

Press the  key > Options > Hearing Aid Mode.
3.Change the Mode Enabled field to Telecoil.
4.Press the  key > Save. 
The H-T telecoil indicator appears at the top of the home screen.
Related information
About hearing aid mode, 70 
About TTY support
When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits 
per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received 
calls to text that you...

Page 72

Set up automatic dialing for voice mail access
You can set up your smartphone to access your voice mail automatically, by storing the voice mail password. With the voice mail password stored you don't have to enter it manually each time you retrieve your voice mail messages. To access your 
voice mail messages you need the voice mail access number and a password. The voice mail access number is the phone 
number you call to access your voice mail account, and is usually loaded onto the smartphone by...

Page 73

Change how many times your smartphone rings before the call goes to 
voice mail
To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your 
wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more 
information, contact your wireless service provider.
Related information
I can't change the number of times that my smartphone rings, 75
Troubleshooting: Phone
Some features...

Page 74

•Verify that your wireless service plan includes phone or voice services.
•If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
•If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, 
including the country code and area code, for your contact.
•If you're not receiving calls, verify that call blocking and call...

Page 75

I can't block calls
•Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider.
•If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For 
more information, see the 
BlackBerry MVS Client User Guide.
I can't change the number of times that my 
smartphone rings
Depending on your wireless service provider, you might not be able to choose the length of time...

Page 76

•Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.
Related information
Bluetooth technology, 273
Change the language for voice commands, 78
My headset makes calls instead of my smartphone
If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make 
calls on the 
Bluetooth-enabled headset.
Try the following...

Page 77

Voice commands
How to: Voice commands
Perform an action using a voice command
1.On the home screen or in a folder, click the Voice Dialing icon.
2.After the beep, say a voice command.
Related information
I can't make calls using a voice command, 75 
Change the options for voice prompts
After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts 
might read out instructions that appear on the screen.
1.On the home screen or in a folder,...

Page 78

Available voice commands
Voice commandDescription"Call "Say this voice command to make a call. To perform this task 
with a 
Bluetooth enabled device, such as a handsfree car 
kit or wireless headset, the paired 
Bluetooth enabled device 
must support this feature and you must turn on 
Bluetooth 
technology. You can't make calls to emergency numbers 
using voice commands.
"Call  "Say this voice command to call a specific phone number for  a contact that is in your contact list. For...

Page 79

1.On the home screen or in a folder, click the Options icon.
2.Click Typing and Language > Language.
3.Change the Voice Dialing field.
4.Press the  key > Save. 
Related information
My smartphone doesn't recognize names or numbers in voice commands, 80
Turn off choice lists for voice commands
If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents 
you with a list of possible matches, or a choice list. You can turn off choice lists so that...

Page 80

My smartphone doesn't recognize names or numbers 
in voice commands
Try the following actions:
•Say the first name and the last name of your contact.
•Improve voice recognition of numbers.
User GuideVoice commands
80  
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