Blackberry Curve 9310, 9315, 9320 User Guide

•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that your wireless service plan includes phone or voice services.
•If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.
•If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, 
including the country code and area code, for your contact....

•If you use email filters, verify that the options for email filters are set correctly.
•Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.
•Verify that your smartphone is not blocking messages. For more information, contact your administrator.
Related information
Change, prioritize, or delete an email filter, 98
I can't send messages
Try the following actions:
•Verify that your BlackBerry...

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you 
delete your smartphone data, you might also delete the data on your media card. For more information, contact your  administrator.
Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you 
update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if 
your smartphone...

Organizer data isn't synchronizing over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks  application, and MemoPad.
•If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. 
For more information, see the Help in the 
BlackBerry Desktop Software.
I...

Tips and shortcuts
Depending on the typing input language that you are using, some shortcuts might not be available.
Tips: Doing things quickly
For full instructions, click the links under Related information at the bottom. 
Access popular options such as setting the alarm, viewing 
notifications, and turning on or turning off network 
connections.Highlight and click the areas at the top of the home screen.See all the apps and folders on the Home screen, or 
minimize the panel and view the wallpaper.On...

Keep an application running in the background and switch to another application, 240
Tips: Extending battery life
Close apps when you're finished with them.In an app, press the  key and click Close or Exit.Turn on battery saving mode.On the home screen or in a folder, click the Options icon. 
Click Device > Battery Saving Mode. Select the Turn on 
Battery Saving Mode when battery power level is low 
checkbox.
Turn off network connections you aren't using.On the home screen, click the connections...

If your smartphone has a camera flash, turn off the flash.On the home screen, click the Camera icon. Click the flash 
icon at the bottom of the screen until the 
flash off 
indicator appears.
Keep your battery connections clean.Every few months, use a cotton swab or dry cloth to clean  the metal contacts on the battery and the smartphone.Check for Device Software updates.Click the Options icon > Device > Software Updates.
Tips: Finding apps
Look in a folder on your home screen.Some apps are located in...

Reduce the size of pictures you take and videos you record.On the home screen, click the Camera icon or the Media 
icon > Video Camera icon. Press the  key > Options. 
Change the Image Size or Video Format field.
Store files on a media card instead of your smartphone.On the home screen, click the Camera icon or the Media 
icon > Video Camera icon. Press the  key > Options. 
In the Storage section, change the Store Pictures or Store 
Videos
 field.
Research In Motion recommends that you regularly create...

Delete browsing history and clear the cache.On the home screen, click the Browser icon. Press the 
 key > Options. Go to the Clear Browsing Data 
section.
Delete messages.Highlight a message. Press and hold the  key. On the 
trackpad, slide your finger up or down. Release the 
key. Press the  key > Delete Messages.
Or, highlight a date. Press the  key > Delete Prior.
Reduce the amount of time that your smartphone stores 
email messages and calendar entries.On the home screen, click the Messages icon or...

Set your BlackBerry Desktop Software to check for updates 
automatically
.
For instructions, see the Help in BlackBerry Desktop 
Software
.
Update your BlackBerry Desktop Software .Visit www.blackberry.com/desktopsoftware.
Tips: Keeping your information safe
You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, 
such as avoiding leaving your smartphone unattended.
Research In Motion recommends that you regularly create and save a backup file...