Blackberry Curve 9310, 9315, 9320 User Guide

PermissionDescriptionBrowser FilteringSpecify whether third-party applications can register browser filters with the browser on your smartphone to add, change, or delete website 
content before it appears in your browser.RecordingSpecify whether third-party applications can take screen shots of your  smartphone screen or use other applications on your smartphone to take pictures or recordings.Security Timer ResetSpecify whether third-party applications can reset the duration that your  smartphone remains...

Troubleshooting: Security
I forget my smartphone password
If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise 
Server
, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only 
way you can reset your password without knowing your current password is to delete all your smartphone data. You can do 
this by exceeding the number of allowed password attempts.
If your email...

I can't download a certificate or PGP key from an 
LDAP-enabled server
Try the following actions:
•Verify that your organization permits you to download certificates or PGP keys from an LDAP-enabled server. For more 
information, contact your administrator.
•If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try 
using the default connection type.
I forgot the PIN for Parental Controls
Once a PIN for Parental Controls has been set, it...

Service books and diagnostic reports
Run, view, send, or delete a diagnostic 
report
To help your wireless service provider or administrator troubleshoot a network connection issue or messaging service issue,  you can run and send a diagnostic report.
1.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > Diagnostics Test. 
 • To run a report, press the  key > Run.
 • To view a...

Set a default recipient for diagnostic 
reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the 
report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient\
.
1.On the home screen or in a folder, click the Options icon.
2.Click Networks and Connections > Mobile Network.
3.Press the  key > Diagnostics Test. 4.Press the  key > Options.. 
5.Type the contact...

Synchronization
How to: Synchronization
About synchronization and reconciliation
The wireless data synchronization and wireless email reconciliation features are designed to synchronize organizer data 
(contacts, calendar entries, tasks, and memos) and reconcile email between your 
BlackBerry smartphone and the email 
application on your computer over the wireless network.
In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or  email...

Delete email on your smartphone and in your email 
application on your computer
You can set the Delete On option for each email address that is associated with your BlackBerry smartphone.
1.On the home screen, click the Messages icon.
2.Press the  key > Options > Email Reconciliation. 
3.If the Message Services field appears, set this field to the appropriate email account.
4.Change the Delete On field to Mailbox & Handheld.
5.Press the  key > Save. 
It takes a short period of time for email to be...

4.Press the  key > Save. 
If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. 
For more information, see the Help in the 
BlackBerry Desktop Software.
Related information
Some characters in calendar entries don't appear correctly after synchronization, 189 
About synchronization conflicts, 180 
Empty the deleted items folder on your computer from 
your smartphone
Before you begin: To perform this task, your work email account must use...

Troubleshooting: Synchronization
Email messages aren't reconciling over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless email reconciliation is turned on.
•Reconcile email messages manually.
Organizer data isn't synchronizing over the wireless 
network
Try the following actions:
•Verify that your BlackBerry smartphone is connected to the wireless network.
•Verify that wireless data synchronization...

Some characters in calendar entries don't appear 
correctly after synchronization
If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your 
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on  your computer. For more information, see the documentation for the operating system on your computer.
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