Blackberry 7230 Phone Instructions Manual
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Troubleshooting BlackBerry Wireless Handheld 141Some handheld applications do not work. For example, the handheld does not send or receive messages, the phone does not work or the browser icon does not appear on the home screen.The wireless radio is off. Click the Turn Wireless On icon. The handheld is not in an area of wireless coverage.Return to an area of wireless coverage. The battery is too low. Charge the handheld. Refer to the Getting Started and Quick Reference Card. The SIM card is not inserted correctly.Reinsert the SIM card. Refer to the Getting Started and Quick Reference Card . The handheld is not registered with the wireless network.Verify the registration status in the Active Network field. Refer to page 119. Register with the network. Refer to page 120. Contact your service provider. The wireless network is experiencing difficulties.Contact your service provider. Your service provider does not support the phone or browser.Contact your service provider. IssuePossible causePossible solution
8: Reference 142 User Guide Maintenance ToDo this Preserve battery lifeSet the Auto On/Off feature. Refer to page 112. Turn off the radio when you are not in an area of wireless coverage: Click the Turn Wireless Off icon. Limit your use of the backlighting feature. Delete the original message when you send a reply. Refer to page 13. If you want to send a message to multiple people, use Add To, Add Cc, or Add Bcc instead of sending the message multiple times. Refer to page 11. Charge your handheld regularly.
BlackBerry Wireless Handheld 143 Index A about this guide, 5 accepting meeting invitations, 94 service books, 129 Access Number field, 67 Active Network field, 119, 141 adding additional contacts to messages, 12 applications, 77 attachments to messages, 15 contacts to groups, 43 multiple email addresses, 38 tunes, 123 See also creating Additional Numbers field, 67 address book adding groups, 40 creating contacts, 17, 38–42 deleting contacts, 43 deleting groups, 43 editing contacts, 42 editing groups, 42 icons, 136 searching for remote addresses, 44 setting options, 45 address book attachments icons, 137 opening, 16 sending, 15 addresses, See contacts alarm icon, 139 setting, 105 setting notification profiles, 121 troubleshooting, 140 turning off, 106All Calls field, 63 All Incoming field, 61 All Outgoing field, 61 Allow Duplicate Names field, 45 alpha-dialing, 56 alternating between phone calls, 55 answering phone calls, 53 application information, viewing, 111 applications adding, 77 deleting, 112 troubleshooting, 141 using during a call, 56 appointments creating, 90–93 definition, 90 deleting, 96–97 editing, 95–96 opening, 93–94 Area Code field, 66 attachments, See file attachments; address book attachments Auto Answer field, 65 Auto Hangup field, 65 Auto More field, 21 auto on/off disabling, 113 enabling, 113 setting, 112 AutoText creating entries, 114 deleting entries, 115 editing entries, 115 inserting macros, 114 specified case and smartcase, 114 viewing entries, 113
Index 144 User Guide B B hotkey configuration field, 116 backlighting, 140, 142 battery maintenance, 142 troubleshooting, 139, 141 BlackBerry Desktop Software Online Help, 7 BlackBerry Web Client Online Help, 7 bookmark folders creating, 81 renaming, 82 setting default, 81 bookmarks availability, 79 creating, 78 deleting, 81 editing, 79 moving, 80, 82 opening, 79 BrickBreaker capsules, 106 definition, 106 navigating, 107 setting options, 107 browser about, 72 bookmarks, 78 browsing web pages, 73 closing, 83 connection status, 84 hiding, 83 history, 84 home page, 72 icons, 137 managing, 83 navigating web pages, 75 setting options, 72, 85, 115 shortcut keys, 75 TLS, 132 WAP Push, 133 WTLS, 134 C caches, 84 calculator converting measurements, 104 memory, 104 performing calculations, 104 calendar agenda format, 88 changing formats, 88 day format, 88 icons, 138 month format, 89 restrictions for Lotus Notes users, 91, 96 setting notification profiles, 121 setting options, 97 week format, 89 See also appointments; meetings call barring changing password, 62 disabling, 61 enabling, 61 setting options, 61 Call field, 66 call forwarding disabling, 63 enabling, 63 setting options, 63 call logging, 60 call logs, See phone call logs call waiting, 64 Call Waiting Enabled field, 64 calling contacts, 50–52 emergency numbers, 52 voice mail, 52 calls, See phone calls Case Sensitive Search field, 20 changing bookmark folders, 78 contacts in groups, 43 formats in calendar, 88 handheld password, 127
Index BlackBerry Wireless Handheld 145 order of bookmarks, 80 SIM card security PIN code, 130 task status, 101 user-defined field names, 39 volume for phone calls, 54 See also editing; setting clearing browser caches, 84 phone timers, 69 closing browser, 83 web pages, 83 conference calls, 55 configuring browser, 72 browser home page, 72 Confirm close on Escape field, 85 Confirm Delete field, 21, 45, 65, 98, 102, 104 Confirm execute scripts field, 85 Conflicts field, 22 connection requests, 117 Consider PIN Level 1 field, 21 contacts creating, 38–42 deleting, 43 editing, 42 opening, 42 searching for in remote address book, 44 See also SIM card contacts; groups conventions notes, 7 prerequisites, 7 tips, 7 warnings, 7 Country Code field, 66 Create in field, 78 creating appointments, 90–93 AutoText entries, 114 bookmarks, 78 contacts, 17, 38–42email and PIN messages, 11–13 folders for bookmarks, 81 groups, 40 meetings, 90–93 memos, 102 notification profiles, 121 phone call notes, 57 phone calls, 50 SIM card contacts, 46 SMS messages, 23 tasks, 100 customizing, See setting D date, setting, 116 declining meeting invitations, 94 Default browser configuration field, 116 Default Reminder field, 98 Delete On field, 22 deleting appointments, 96–97 AutoText entries, 115 bookmarks, 81 contacts, 43 contacts from groups, 43 groups, 43 meetings, 96–97 memos, 103 messages, 22, 28–29 notification profiles, 123 original text from reply, 14 phone call logs, 58 saved searches, 34 SIM card contacts, 46 tasks, 101 Delivery Reports field, 27 Dial from Home Screen field, 65 disabling alarm, 106 auto on/off, 113 call barring, 61 call forwarding, 63
Index 146 User Guide call logging, 60 handheld password, 127 SIM card security, 130 disconnecting browser from wireless network, 83 display language, selecting, 118 Display Name field, 21 Display Time field, 21 distribution lists, See groups Do Not Disturb field, 122 draft messages icon, 136 saving, 12 E editing appointments, 95–96 AutoText entries, 115 bookmarks, 79 contacts, 42 email and PIN messages, 15 groups, 42 meetings, 95–96 memos, 103 notification profiles, 123 phone call notes, 57 saved searches, 34 SIM card contacts, 46 task status, 101 tasks, 101 user-defined field names, 39 See also setting email addresses, adding multiple, 38 email messages adding contacts to, 12 deleting, 28 editing, 15 filing, 31 forwarding, 14 marking opened, 35 marking unopened, 35 opening, 10 reconciling, 30replying to, 13 requesting more of, 10 resending, 14, 15 saving, 28 saving draft, 12 searching for, 32 sending, 11–13 setting importance, 22 setting options, 21 emergency calls, making, 52 emptying deleted items folder on computer from handheld, 29 Enable Quick Entry field, 97 enabling auto on/off, 113 call barring, 61 call forwarding, 63 call logging, 60 handheld password, 126 SIM card security, 130 Encryption Strength field, 134 End of Day field, 98 ending phone calls, 51 Extension Length field, 66 extensions, dialing, 39 F file attachments navigating, 19 opening, 19 opening table of contents, 18 setting options, 20 supported file formats, 18 filing email messages, 31 firewall accepting or denying connection requests, 117 resetting options, 117 First Day of the Week field, 98 folders, See bookmark folders Font Family field, 20, 125 Font Size field, 20, 125 format
Index BlackBerry Wireless Handheld 147 calendar, 88 forwarding email and PIN messages, 14 phone call logs, 58 phone calls, 63 SMS messages, 26 full content, opening, 19 G games navigating, 107 pausing, 106 resuming, 106 setting options, 107 starting, 106 getting help, 7 Getting Started and Quick Reference Card, 7 groups adding contacts to, 43 changing contacts in, 43 creating, 40 deleting, 43 deleting contacts from, 43 editing, 42 opening, 42 H handheld options about, 111 applications, 111 auto on/off, 112 AutoText, 113 browser, 115 date/time, 116 firewall, 117 localization, 118 message services, 118 network, 119 owner, 120 screen/keyboard, 124 security, 125 service book, 129SIM card, 129 SMS, 131 status, 131 theme, 131 TLS, 132 viewing, 110 WAP Push, 133 WTLS, 134 handheld password changing, 127 disabling, 127 incorrect, 128 setting, 126 help, 7 Hide Filed Messages field, 21 hiding a browser, 83 high importance, setting, 22 holding phone calls, 54 Home page address field, 72 home page, customizing, 72 I icons address book, 136 address book attachments, 137 alarm, 139 Alt mode, 139 browser, 137 calendar, 138 CAP-lock mode, 139 chart, 136 messages, 136 miscellaneous, 139 note, 7 NUM-lock mode, 139 pause, 136 phone, 137 prerequisite, 7 service book, 139 Shift mode, 139 tasks, 139 tip, 7 wait, 136
Index 148 User Guide warning, 7 ignoring phone calls, 53 images, viewing, 75 Importance field, 22 importance, setting, 22 In Holster field, 122 Incoming If Roaming field, 61 Initial View field, 97 inserting extensions, 39 pauses, 39 waits, 39 Int’l Calls field, 61 Int’l Not to Home PLMN field, 61 integration options, 6 IT Policy field, 126 K Key Rate field, 125 Key Tone field, 125 keyboard, setting options, 124 L Leave messages on SIM card field, 27 links definition, 13 email address, 13 phone number, 52 web page, 74 localization, 118 locating phone number, 69 PIN, 10 SMS number, 23 Lock Handheld Upon Holstering field, 126 locking the handheld, 128 Log These Call Types field, 60 logs, See phone call logs low battery, 139, 141, 142 M macros, inserting into AutoText entries, 114 maintenance, battery, 142 Make Available Offline field, 79 making emergency phone calls, 52 phone calls, 50–52 meeting invitations accepting, 94 changing attendees, 96 declining, 94 icon, 138 removing attendees, 96 meetings creating, 90–93 definition, 90 deleting, 96–97 editing, 95–96 opening, 93–94 MemoPad, setting options, 103 memos creating, 102 deleting, 103 editing, 103 opening, 103 message services, 118 messages icons, 136 setting notification profiles, 121 setting options, 21 See also email messages; SMS messages, PIN messages; phone call logs more, requesting, 10 muting phone calls, 54 N National Number Length field, 66 navigating attachments, 19 calendar, 88 web pages, 75
Index BlackBerry Wireless Handheld 149 network registering, 141 registering manually, 120 selecting, 119 notes definition, 7 icon, 7 notification profiles creating, 121 deleting, 123 editing, 123 enabling, 121 troubleshooting, 140 Number of Beeps field, 122 Number of Previous Items field, 27 O opening address book attachments, 16 appointments, 93–94 bookmarks, 79 contacts, 42 email and PIN messages, 10 file attachments, 19 groups, 42 meetings, 93–94 memos, 103 phone call logs, 56 SMS messages, 23 tasks, 101 web pages, 73–74 options address book, 45 browser, 85 calendar, 97 email and PIN messages, 21 file attachment, 20 MemoPad, 103 phone, 59, 64 SMS messages, 27 tasks, 102 See also handheld options Out of Holster field, 122owner information, setting, 120 P Password field, 126 password security screen, 125–128 password, See handheld password pauses adding, 39 definition, 39 icon, 136 personal identification number, locating, 10 phone adjusting volume, 54 alpha-dialing, 56 clearing timers, 69 icons, 137 resetting timers, 69 setting call barring options, 61 setting call waiting options, 64 setting general options, 64 setting notification profiles, 121 setting text telephone options, 68 setting voice mail options, 67 viewing options, 59 viewing status, 69 phone call logs deleting, 58 editing notes, 57 forwarding, 58 making notes, 57 opening, 56 searching for, 58 phone calls alpha-dialing, 56 alternating between, 55 answering, 53 blocking, 61 dialing from Home screen, 65 ending, 51 forwarding, 63 ignoring, 53
Index 150 User Guide logging, 60 making, 50–52 making conference, 55 making emergency, 52 making to voice mail, 52 muting, 54 placing on hold, 54 resuming, 54 turning mute off, 54 using applications during, 56 PIN code, changing for SIM card security, 130 PIN messages adding contacts to, 12 deleting, 28 editing, 15 forwarding, 14 marking opened, 35 marking unopened, 35 opening, 10 replying to, 13 requesting more of, 10 resending, 14, 15 saving, 28 saving draft, 12 searching for, 32 sending, 11–13 setting importance, 22 setting options, 21 PIN, locating, 10 prerequisites definition, 7 icon, 7 priority of messages, setting, 22 profiles, See notification profiles Prompt for Server Trust field, 134 R radio troubleshooting, 140, 141 turning on, 140 Radio field, 119 recipientsreplying to all, 14 searching by, 34 reconciling email messages, 30 recurring appointments, See appointments recurring meetings, See meetings reference information, 135 refreshing web pages, 76 registering with the network, 120, 141 related resources, 7 relative date, definition, 92 reminders, troubleshooting, 140 remote address book, searching in, 44 removing, See deleting Repeat Notification field, 122 replying to all recipients, 14 email and PIN messages, 13 SMS messages, 25 resending email and PIN messages, 14 SMS messages, 26 resetting firewall options, 117 handheld, 140 phone timers, 69 resources, related to this guide, 7 Restrict My Identity field, 65 resuming phone calls, 54 ring tones, See tunes S Salutation field, 38 saving draft messages, 12 messages, 28 searches, 33 web pages, 76 Scan Mode field, 119 screen/keyboard, setting options, 124