Avaya Merlin 206, 410, 820 Plus Installation Guide

Message Waiting Lights
lProgram each Voice Terminal port used for Telephone Emulation to use the Attendant’s Template (See
the diagram on the next page for the Attendant’s Template). While in the Admin mode, enter the
intercom number for a Telephone Emulation port and dial *10410. This will set the port to the default
button assignments which enables message waiting. Repeat this for each Voice Terminal port used for
Telephone Emulation.
i Note:This must be done or the Classic Mail will not function...

Classic Mail
Telephone Emulation Template
Merlin 820 D2
Merlin Admin ModeTelephone Emulation TemplateResettingthe Merlin System
1.
2.
3.Plug a Voice Terminal into port 10
Slide the selector switch on the left
side of the voice terminal down to P
Press Administrative button (Located
above Transfer Button) or press #49
1.
2.
3.
4.
5.Put Merlin into Admin.
Press *10
Press 4 (Admin. Template)
Enter the Voice Terminal
Intercom Number
Press Admin. Button1.
2.
3.Put Merlin into Admin and
Press *99198
Turn the...

Classic Mail
Installation Overview
System Connections:
To understand how the Classic Mail operates it is important to understand the concept of Telephone Emulation
and Interposed lines.
Telephone Emulation Jacks:
Each Telephone Emulation jack is connected to the Merlin Control Unit in the same manner as a Merlin Voice
Terminal is connected. A Telephone Emulation connection is electronically identical to a Merlin attendant console.
The Classic Mail has the ability to use this Telephone Emulation...

Interposed Lines:
Even though Classic Mail Telephone Emulation operates just as a person does when answering calls coming in on
outside lines, it can’t answer a call from someone calling on a Merlin intercom line. The reason is simple: The
Classic Mail interacts with a caller, offering a menu of choices and taking action on the caller’s selections. A caller
may indicate which menu choices they would like to select by pressing the touch tone key that corresponds with
the desired selection. The Classic...

Voice Mail Access Lines
Primary Method - Dedicated Access
The preferred method of providing voice mail access for internal users is to use vacant Tel.Co. ports on the Merlin Control
Unit to dedicate lines for voice mail access. A modular telephone cable is used to connect Classic Mail interposed jack to the
vacant Tel.Co. ports on the Merlin Control Unit. Mailbox owners can access voice mail by selecting one of these lines and
pressing the voice mail access key.
Classic Mail Installation Package - Page 25 

Secondary Method - Time Shared Access
If vacant Tel.Co. ports are not available to provide dedicated voice rnail access, existing telephone line an be interposed
with the Classic Mail to provide time-share access to voice mail. The Mailbox owner selects an interposed line and enter
the voice mail access code. Using this method, voice mail access is time-shared with inbound and outbound calls. The
least busy telephone lines should be used for time-shared voice mail access.
Classic Mail Installation...

Hybrid Method - Dedicated/Time-Shared Access
A combination of dedicated and time-shared voice mail access may be used to maximize system performance by using
available vacant Tel.Co. ports for dedicated access in addition to interposed connections to provide the maximum number
of voice mail access connections. Vacant Tel.Co. ports are used first followed by interposing the least busy telephone lines.
Classic Mail Installation Package - Page 27