Avaya Merlin 206, 410, 820 Plus Installation Guide

							Message Waiting Lights
lProgram each Voice Terminal port used for Telephone Emulation to use the Attendant’s Template (See
the diagram on the next page for the Attendant’s Template). While in the Admin mode, enter the
intercom number for a Telephone Emulation port and dial *10410. This will set the port to the default
button assignments which enables message waiting. Repeat this for each Voice Terminal port used for
Telephone Emulation.
i Note:This must be done or the Classic Mail will not function properly. 4.
5.
Check all vacant Merlin Tel.Co. ports
lMove an existing Public Network connection to a vacant Tel.Co.. port.
lVerify that the port is good by calling the telephone number for that line. If a working connection is
made the port is operational.
lRepeat the previous steps for each vacant line port.
lIf all ports are good and have proceed with installation.
i Note:
If any line port is not functioning, notify the Merlin system owner before proceeding with the
installation.
Classic Mail Installation Package - Page 21 
						

							Classic Mail
Telephone Emulation Template
Merlin 820 D2
Merlin Admin ModeTelephone Emulation TemplateResettingthe Merlin System
1.
2.
3.Plug a Voice Terminal into port 10
Slide the selector switch on the left
side of the voice terminal down to P
Press Administrative button (Located
above Transfer Button) or press #49
1.
2.
3.
4.
5.Put Merlin into Admin.
Press *10
Press 4 (Admin. Template)
Enter the Voice Terminal
Intercom Number
Press Admin. Button1.
2.
3.Put Merlin into Admin and
Press *99198
Turn the Merlin off, then
on again 
						

							Classic Mail
Installation Overview
System Connections:
To understand how the Classic Mail operates it is important to understand the concept of Telephone Emulation
and Interposed lines.
Telephone Emulation Jacks:
Each Telephone Emulation jack is connected to the Merlin Control Unit in the same manner as a Merlin Voice
Terminal is connected. A Telephone Emulation connection is electronically identical to a Merlin attendant console.
The Classic Mail has the ability to use this Telephone Emulation connection - just as a person would - to answer a
call, transfer the call to an intercom and, if needed, record a confidential message in the callers own words.
Classic Mail Installation Package - Page 23 
						

							Interposed Lines:
Even though Classic Mail Telephone Emulation operates just as a person does when answering calls coming in on
outside lines, it can’t answer a call from someone calling on a Merlin intercom line. The reason is simple: The
Classic Mail interacts with a caller, offering a menu of choices and taking action on the caller’s selections. A caller
may indicate which menu choices they would like to select by pressing the touch tone key that corresponds with
the desired selection. The Classic Mail detects and decodes this touch tone key press and takes the appropriate
action. Without the tones, the Classic Mail can’t interact with callers and, unfortunately, the Merlin does not
generate touch tone on the intercom lines.
So how can a mailbox owner interact with the Classic Mail to send and receive messages? One way is to call in on
an outside line. This is exactly what mailbox owners do when they call the Classic Mail from outside the office.
But how can they use a Merlin telephone to get their messages? The Classic Mail can be connected to vacant
Tel.Co. ports to provide voice mail access. Since Merlin telephones can generate touch tone when connected to a
Merlin Tel.Co. line connection, a mailbox owner may access voice mail by selecting any one of up to four Tel.Co.
lines that have been dedicated to the Classic Mail., If vacant ports are not available to provide dedicated voice
mail access, the Classic Mail can be interposed with existing telephone lines to provide voice mail access. By
interposing the incoming telephone lines with the Classic Mail, the user can time-share inbound and outbound
calls with voice mail access calls.  Instead of making a call, the user may select an interposed voice mail access line
and signal the Classic Mail that they wish to open a mailbox. Mailbox owners do this by pressing the star button
on a Merlin telephone after selecting a voice mail access line. The Classic Mail will recognize this signal and ask
the caller for a mailbox number and password before allowing entry into any mailbox. As long as the user is
connected to the Classic Mail via the Merlin outside line connection, they can navigate the Classic Mail menus to
send and receive messages. Of course, while the mailbox owner is using a time-shared line to interact with the
Classic Mail, that line is busy, just as it would be if an outside call was being made. All incoming calls to that line
will receive a busy signal. For this reason, dedicated voice mail access is recommended for installations that have
vacant Tel.Co. ports available. A combination of dedicated and time-share access may also be used as well.
Other Connections:
Power Plug - connects an external wall-mounted power supply.
Message Light Panel - connects the optional panel that provides message waiting notification.
Diagnostic Button - used for manufacturing testing only.
Expansion Key Connector - used to upgrade to 4 port and 10/30 operation.
RS-232 - used for manufacturing testing only.
Classic Mail Installation Package - Page 24 
						

							Voice Mail Access Lines
Primary Method - Dedicated Access
The preferred method of providing voice mail access for internal users is to use vacant Tel.Co. ports on the Merlin Control
Unit to dedicate lines for voice mail access. A modular telephone cable is used to connect Classic Mail interposed jack to the
vacant Tel.Co. ports on the Merlin Control Unit. Mailbox owners can access voice mail by selecting one of these lines and
pressing the voice mail access key.
Classic Mail Installation Package - Page 25 
						

							Secondary Method - Time Shared Access
If vacant Tel.Co. ports are not available to provide dedicated voice rnail access, existing telephone line an be interposed
with the Classic Mail to provide time-share access to voice mail. The Mailbox owner selects an interposed line and enter
the voice mail access code. Using this method, voice mail access is time-shared with inbound and outbound calls. The
least busy telephone lines should be used for time-shared voice mail access.
Classic Mail Installation Package - Page 26 
						

							Hybrid Method - Dedicated/Time-Shared Access
A combination of dedicated and time-shared voice mail access may be used to maximize system performance by using
available vacant Tel.Co. ports for dedicated access in addition to interposed connections to provide the maximum number
of voice mail access connections. Vacant Tel.Co. ports are used first followed by interposing the least busy telephone lines.
Classic Mail Installation Package - Page 27