Avaya Merlin 206, 410, 820 Plus Installation Guide
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Merlin 206,410,820 & Plus Classic Mail Installation Package Hardware q q q qUnpack Classic Mail Reference:System Reference Guide Pg. 18 Procedure: Confirm that all the parts are within the shipping container. i Note: Contact AT&T if any parts are missing. Identify Classic Mail Connections Reference:System Reference Guide Pg. 19 fig. 2B Procedure: Confirm the location of the Merlin Voice Terminal jacks that will be used for Telephone Emulation and the Merlin Tel.Co. jacks that will be used for voice mail...
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q q q q qConnect Voice Mail Access Lines Reference:System Reference Guide: Primary Pg. 41 - 43 and Secondary Pg. 23 - 27 Procedure: Connect voice mail access lines to the Classic Mail using the primary method of dedicating vacant Tel.Co. ports. Or, use the secondary method by interposing existing telephone lines to provide time- share voice mail access. These connections provide internal access to voice mail services. You may use a combination of dedicated and time-share voice mail access. i Note: If...
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q q q q qComplete TEST 2 Reference:System Reference Guide Pg. 31 Procedure:Verify that all voice mail access lines are functional. i Note:After the Self-Initialization process is complete, lamp #5 on the Classic Mail will be a steady green. The Classic Mail should answer each voice mail access line when the access code is entered. Complete TEST 3 Reference:System Reference Guide Pg. 31 Procedure: Verify that all telephone lines are in service. i Note:This test confirms that all incoming telephone lines...
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q q q q qVerify the Results of Self-Initialization Reference:System Reference Guide Pg. 35 Procedure: i Note:Compare the Control Unit type, Control Unit software and in-service line assignments to the information prompted by the Classic Mail after system initialization. The Self-Initialization process takes about five minutes. See pages 7 and 8 of the Classic Mail Design Package for confirming data. Set the Date and Time Reference: System Reference Guide Pg. 36 Procedure: Set the system clock to the...
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q q q q qSet Rings Before Answering Transferred calls Procedure:Set the number of rings the Classic Mail will wait before re-connecting with a caller after a transfer. The caller may then leave a message and/or transfer to another intercom. i Note:See page 10 of the Classic Mail Design Package for this information. The default value is four rings. s Fast Track: 6 - 2 Block Lines for Off-Site Message Alert Reference:System Reference Guide Pg. 97 Procedure:If required, block individual lines from...
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q q q qSet the Administration Password Reference:System Reference Guide Pg. 70 Procedure: i Note: Assign a new password to secure the administration menus. Use an eight digit password for maximum security. Write down the Administration Password on page 8 of the Classic Mail Design Package. s Fast Track: 5 - 4 Administrator’s Mailbox Number Reference:System Reference Guide Pg. 69 Procedure:If required, reassign the administrator’s functions to a different mailbox. i Note: This mailbox must be unlocked...
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q q q qInitialize Mailboxes Reference: Mailbox User’s Guide Pg. 9 - 13 Procedure: Assist all mailbox owners with mailbox set up. Instruct users on how to send and receive messages. i Note: It is important to set up any mailboxes that are used by Call Routing before the Call Routing Map is defined. All mailboxes except the general delivery mailbox must be set up with the owner’s password before any messages can be deposited in them. Mailbox Greetings Reference:Mailbox User’s Guide Pg. 13 - 16 Procedure:...
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Merlin 206,410,820 & Plus System Testing Checklist i Note: Fast Track key sequences begin from the adrninistration mode top-level menu Reference: System Reference Guide Pg. 52 or page 25 of this packge. 1. q Classic Mail Access Code ¥ Call into the Classic Mail from a Merlin Voice Terminal ¥ Enter the specified access code ¥ Verify that the Classic Mail answers the call Troubleshooting Make certain that you are accessing a voice mail access line before you conduct this test. If the Classic Mail...
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3. q Rings Before Answer: ¥ Force the Classic Mail into day or night operation ¥ Call into the Classic Mail using an outside line ¥ Verify that the Classic Mail answers in the correct number of rings Troubleshooting Problems with Rings-Before-Answer that are not caused by data entry errors can by avoided if you understand how the Classic Mail prioritizes this function. The Classic Mail will answer a call on any incoming telephone line according to the number of rings defined by the installer for day...
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5. q . Call Routing Map ¥ Select a call routing option ¥ Verify that the correct action takes place ¥ Repeat the previous steps until all options for the day and night Call Routing maps have been tested Troubleshooting Problems with the call routing map usually involve making incorrect entries to create a path or failing to save the Call Routing map after it has been completed. Confirm that all Call Routing paths have been defined. Y System Reference Guide - Page 87 Y Fast Track: 2 6. q...