ATT System 25 Advanced Administration User Guide
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9 10 11 12 Administering Attendant Equipment Administering Attendant Equipment Default Attendant Assignments Assigning a Switched Loop Attendant Console Assigning a Second Attendant Console Moving Attendant Consoles Changing an Attendant PDC Checking Attendant Position Number Removing an Attendant Console Assigning a Direct Extension Selector Console(s) 9-4 Assigning Selector Console Buttons Display Support Assigning Class of Service to an Attendant Console Assigning Attendant Options (DTAC and SLAC) Administering Button Assignments Administering Button Assignments Assigning Features to Buttons Default Button Assignments Button Assignment Tables Assigning Buttons to Multiline Terminals and Attendant Consoles Assigning Attendant-Console-Specific Buttons Administering Direct Group Calling Groups Administering Direct Group Calling Groups Administering Automatic Route Selection Administering Automatic Route Selection Automatic Route Selection Patterns Area Code Routing Table X11 Central Office Exchanges Home Area Code Exception List Other Area Code Exception List ARS Digit Translation Tables 13Administering Tape Save/Restore Operations Administering Tape Save/Restore Operations Using the Digital Tape Unit Save Your Translations Verify the Saved Translations Restore the System Translations from a Backup Tape 9-1 9-1 9-2 9-2 9-3 9-3 9-3 9-4 9-5 9-6 9-7 9-12 10-1 10-1 10-1 10-2 10-6 10-13 11-1 12-1 12-2 12-6 12-6 12-7 12-8 12-9 13-1 13-2 13-2 13-3 13-5 November 1995
14 15 16System Searches System Searches14-1 Administering RS-232 Parameters Administering RS 232 Parameters15-1 Command Reference 16 Command Reference Command Reference16-1 16-3 17 18Requirements for the SAT Requirements for the SAT17-1 Administering the T1 Carrier Interface (DS1/HI D CKT) Administering the T1 Carrier Interface (DS1) TN746 Analog Line Circuit Administration High Density Circuit (HI D CKT) Administration Port Administration Timing Administration 18-1 18-1a 18-2 18-6 18-7 IIndex IndexI-1 November 1995
Introduction This manual provides the information you need to administer AT&T System 25 station, network access, and system features. This includes configuring the system for initial service (that is, initializing the system) and making day-to-day changes required for efficient operation. This manual is for Release 3 systems only. If you have a Release 1, Version 1 system, obtain the Administration Manual numbered 555-500-500. If you have a Release 1, Version 2 system, obtain the Administration Manual numbered 555-520-500. If you have a Release 2, Version 1 system, obtain the Administration Manual numbered 555-530-500. This manual assumes that the following considerations have been addressed. n You have attended the System 25 (Customer or Systems Technician) Training Course. n System 25 equipment has been installed and tested. n All stations have been tested by the Systems Technician. n You have available a System Administration Terminal (SAT) with which you will enter the configuration data. (For more information, see Chapter 17, “Requirements for the SAT “.) Implementation Planning Forms During implementation planning, you worked with the AT&T Account Team to assign the features you need for your system and for individual terminals using the forms provided in the AT&T System 25 R3 Implementation Manual. These forms, as explained in the Implementation Manual, provide the information necessary to enter the initial translations that customize the system. Therefore, the implementation forms must be completed before you can initialize the system. You should find the forms collected and filed in the Administration Records Binder (the binder in which the Implementation Manual is contained). This manual also provides instructions for making day-to-day changes after the initial translations have been entered. NOTE: It is very important that you record these changes in the Administration Records Binder. If this is not done, future system administration will become increasingly difficult. Role of the System Administrator System administration involves initializing the system and administering subsequent terminal and system changes. The AT&T Systems Technician is responsible for initializing the system. At your option, the System Administrator or the systems technician may perform subsequent changes that do not require equipment additions or rearrangements. This manual is designed to support both the Systems Technician and the System Administrator. Introduction 1-1
The System Administrator is responsible for the following: n n n n Training other station users and the Attendant. After the system has been initialized, assuring that any additions, changes, or deletions to system or terminal features are made. Your System Administrator may make these changes or you can contact AT&T to have the technician make the changes. Maintaining system security. Notifying company management (and AT&T) about problems, alarms, and service complaints. For more information concerning system hardware or features, refer to the AT&T System 25 R3 Reference Manual. Using this Manual Before you use the SAT to administer your system, you should have received hands-on training. You should also read and understand Chapter 2, “How to Use the System”, and “Administering Tape Save/Restore Operations” in Chapter 13. The administration procedures (chapters 4 through 15) provide detailed step-by-step instructions for adding trunks and stations, and for changing system and station features and options. You should review the information about default trunk/station numbering in Chapter 3 before you administer changes. Note that, when adding stations, trunks, or auxiliary equipment connected to special feature ports, you should first follow the procedure for installing the equipment, then assign Class-of-Service information and then make button assignments. If you are initializing a system, follow the instructions in Chapter 3. It will direct you to administration procedures in a specific sequence; it is important that you perform the steps in the indicated order. Chapter 16 provides quick reference information. The tables in that section are intended to help those who are thoroughly familiar with system administration locate specific information without having to refer to the full text in the administration procedure chapters. Unless you are an experienced System Administrator, however, you should follow the administration procedures. Conventions Used in this Manual The following conventions are used in this manual: nCommands and text you should type appear in this style of lettering. nSystem responses, such as prompts and values that appear on the screen, are shown in this style of lettering. n Names of keys on the SAT keyboard appear in oval boxes. For example: press [ Return ] The labels on your keyboard may vary, depending on the kind of terminal you use as an SAT. 1-2 Introduction
How to Use the System This chapter describes the way you interact with the system using the System Administration Terminal (SAT). First, it tells you how to log in to System 25. Then, how to use the Main Menu to access areas of the system you want to administer. Next, it tells you how enter administration commands to view and change the way your system operates. Finally, it describes the kinds of warning, error, and text messages the system supplies. Logging In to System 25 System Security For security reasons, access to the administration capabilities of AT&T System 25 is controlled by a password. The default password is systemx5. If you want to change your password, see the instructions under “Administering System-Wide Options”. To prevent an unauthorized person from learning the password, the password characters are not displayed when they are entered. If system security is not a problem, because access to the SAT and to this manual are restricted, you may want to write your password here for convenience. Otherwise, be sure to write your password down and keep it in a secure place. Entering Your Password After you turn on the SAT, you see the following prompt: Enter Password-> If you do not see this prompt, press [ Return ]. Enter your password followed by [ Return ]. Invalid Password Entry If you enter an invalid password, you see an error message followed by the password prompt: That is not the password! Enter Password-> Successful Log-in When you enter the correct password, the terminal displays the Main Menu from which you can select administration functions. How to Use the System 2-1
Leaving an Administration Session When you complete an administration session, or if you want to interrupt a session at any point, just turn off the terminal. You can also end an administration session by: n Unplugging the cable from the modular jack connecting the terminal to the system. n Disconnecting the RS232 connector from the terminal. n Hanging up to drop the Data Terminal Ready (DTR) signal on disconnect if you are connected via a modem. Correcting Typing Errors You can correct a typing error by pressing the backspace key. If your keyboard does not have a backspace key, press [ Control ] (sometimes abbreviated CTL or CTRL) at the same time you press h to generate the equivalent of a backspace key. When you press the backspace key, you see a new line with the last character deleted. For example, if at the prompt you type four characters and discover that you need only the first two, you press the backspace key twice. Your terminal responds to the first backspace character by displaying a line with your last input character removed; it responds to the second by displaying the line once again with the third input character removed. You can use this technique (on both video display terminals and printing terminals) to remove unneeded characters or to replace incorrectly typed characters. Strange Output Under unusual circumstances (such as accidentally hitting [ Escape ]) your SAT may display highly abbreviated or unreadable responses. This indicates that the SAT is operating in a mode used for personal computer based administration or is running at the wrong speed. The best thing to do at this point is to turn off the SAT for five seconds, turn it back on, press [ Return ] several times, and log in again. Be sure to check the last items you were administering before proceeding. For further information, see “Requirements for the SAT”. Making Backup Tapes If your system is equipped with a Digital Tape Unit (DTU), it is a good idea to make backup tapes. A backup tape allows you to restore system translations if they are ever lost or damaged—from an inadvertent cold start, for example. You should make a new backup tape whenever you make changes to the system. You should save translations during off-hours, however, because that procedure may affect telephone service, and call traffic may affect save and restore operations. It is strongly recommended that you maintain a minimum of three backup tapes, updating at least two of them regularly. For more information, see “Administering Tape Save/Restore Operations”. 2-2 How to Use the System
The System 25 Administration Main Menu When you log into the administration terminal, you see the Main Menu. This menu allows you to enter one of several command areas (Port, PDC, etc.). The Main Menu looks like this (you may find minor variations on your display): MAIN MENU 1) PORT7) TOLL ALLOWED LIST 2) PDC8) SEARCH 3) HIDCKT9) SAVE/RESTORE 4) SYSTEM10) RS232 5) FPDC11) ARS 6) DGC12) reserved Make one selection from menu -> SCREEN 2-1 Main Menu When you select an item from the Main Menu, you enter a command area consisting of action items and data items. The action and data items are used to access specific system parameters and features. Some command areas require an additional target parameter. These are discussed in detail in the “Command Formats” section. Main Menu Items The following list describes the features and parameters you can administer through each of the Main Menu items: PORT: PDC: HIDCKT: SYSTEM: DGC: SEARCH: SAVE/RESTORE: RS232: ARS: reserved: November 1995 Allows you to administer station, trunk, data port, or special port parameters by physical port number. A physical port number is written in the form CSSPP, where C is the 1-digit cabinet number, SS is the 2-digit slot number, and PP is the 2-digit port number. Allows you to administer station parameters by Personal Dial Code (PDC) or Data Dial Code (DDC). PDCs and DDCs are similar to extension numbers. Allows you to administer the DS1 and 16 port SLS circuit. Allows you to administer system-wide parameters FPDC: Allows you to administer Floating PDC numbers Allows you to administer Direct Group Calling (DGC) groups. TOLL ALLOWED LIST: Allows you to administer Toll Calls Allowed (TCA) Lists. Allows you to search various groups of system parameters as well as review a log of system detected errors. Allows you to write translations to, read translations from, and compare the system translations to translations on the DTU. Allows you to assign Administration, DTU, and Station Message Detail Recording (SMDR) port options. Allows you to administer Automatic Route Selection (ARS). (Reserved for future expansion.) How to Use the System 2-3
Selecting a Main Menu Item To select an item from the Main Menu, just type the number of the item you want followed by [ Enter ]. If you type [ Enter ] by itself or if you type a number that is not between 1 and 12, the following message is displayed. Must be a number from 1-12 Make one selection from menu-> Administration Commands Once you select an item from the Main Menu, you can administer the features and parameters accessible in that command area by entering commands. You use commands to tell the system what feature or parameter you want to change and the value you want to change it to. The basic format of a system administration command consists of two items: an action number, and a data value. Some commands also require a third information number, a target. The functions of these command items are described below: n Action: An action number defines a specific system administration function. You choose an action (by number) to examine or change System 25 attributes. n Data: A data value controls a specific System 25 function. In general, a data value is the current value of the parameter specified by the associated action number. To change an administration parameter, you change its data value. n Target: A target can be any one of the following - PDC - DDC - Port number - DGC number - TCA List number - RS232 Channel number. NOTE: The words “Action” and “Data” actually appear on command lines. The word “Target” does not appear on a command line instead, the target type (e.g., Port, as shown below) is displayed. The following example shows the format of a completed command line for the Port command area (Main Menu item 1): Port = 10401 Action = 1 Data = 201 In this command line, Port = 10401 tells the system to go to cabinet 1, slot 04, port 01—the physical location of the port. Action = 1 tells the system to administer the type of terminal. In this case, Data = 201 indicates a single-line voice terminal without a message waiting indicator. If you wanted to make this station a single-line voice terminal with a message waiting indicator, you would change the data value to 202. (Action numbers and data values for all command areas appear in tables in Chapter 16, “Command Reference”.) 2-4 How to Use the SystemNovember 1995
Command Functions The previous section introduced you to the basic command formats. This section shows you how to enter or change an action number, data value, or target value. Entering Commands Keep the following considerations about the Return key in mind as you enter commands: n As you will see in the section below, to enter information means to type the required numbers or letters and press [ Return ]. The Return key is included in the examples in this chapter to accustom you to using it. However, beginning with the administration procedures in Chapter 4, the Return key is not included. When you are instructed to enter something in an administration procedure, remember to press [ Return ] after entering the required information. n The basic, single-letter commands described below are: a for action, d for data, t for target, c for continue, and m for Main Menu. You can enter these commands at any time to access prompts and change the current action, data, target, or menu. NOTE: You do not press [ Return ] after typing these commands. Changing an Action Number The basic command format shows the current value of a parameter associated with its action number and the target (if any) that you indicated for that command. If you want to move to another action number, type A or a on the keyboard. When you see the Action = prompt, you enter the number of a valid action followed by [ Return ]. Here is an example of the A command. You see: > You enter A 7 [ Return ] and see: > Action = 7 > Port = 10604 Action = 1 Data = 304 Port = 10604 Action = 7 Data = 0 The action numbers for all command areas are described in detail in the administration procedure chapters. Some commands require more than one action for their completion. These commands are described under “Action Groups” in this chapter. Changing a Data Value To change the data value associated with an action, first display the current value (as described above), then type D or d on the keyboard. When you see Data = enter the new data value followed by [ Return ]. How to Use the System 2-5
Here is an example of the D command. You see: Port = 10604 Action = 7 Data = 0 > To change, you enter D 5 [ Return ] and see: > Data = 5 Port = 10604 Action = 7 Data = 5 > Changing a Target Value You can change target values under the following Main Menu items: n Port n PDC n DGC n Toll Allowed List n RS232. As examples, the next two sections show you how to change a target value under the Port and PDC Main Menu items. You change target values under the other command areas in the same way. Under Port A port number describes the location of a station, trunk, data port, or special feature port. It is entered in the form CSSPP (described earlier). If you selected Main Menu item 1 and you want to change the port you are administering, type T or t (target select) on the keyboard. (Remember, you do not have to enter [ Return ] with a single-letter command.) When you see Port = enter the new port number, followed by [ Return ]. Here is an example of the T (target select) command with Port (Main Menu item 1): You see: Port = 20403 Action = 1 Data = 201 > You enter T 20608 [ Return ] and see: > Port = 20608 Action = Under PDC You can modify stations by selecting the PDC Main Menu item. Instead of specifying the physical location of the port, as you did in the preceding example, you specify its PDC. 2-6 How to Use the System