ATT System 25 Advanced Administration User Guide

							AT&T
AT&T System 25
Release 3 V3
Administration Manual
555-540-500
November 1995 
						

							© 1989 AT&T
All Rights Reserved
Printed in USA
TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT
NUMBER 555-540-500.
Contact:Your AT&T sales representative, or
Call:800-432-6600, Monday to Friday between 7:30 am
and 6:00 pm EST. In Canada dial 800-255-1242, or
Write:
AT&T Customer Information Center
2855 North Franklin Road
P.O. Box 19901
Indianapolis, Indiana 46219
Every effort was made to ensure that the information in this document was complete and
accurate at the time of printing. However, this information is subject to change. This
document will be reissued periodically to incorporate changes.
Administration Manual for R3
Prepared by the
Technical Publications Group 
						

							FCC WARNING STATEMENT
Federal Communications commission (FCC) Rules require that you be notified of the following:
l       this equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause interference to radio
communications.
l       It has been tested and found to comply with the limits for a Class A computing device pursuant
to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection
against such interference when operated in a commercial environment.
l       Operation of this equipment in a residential area is likely to cause interference in which case the
user at his or her own expense will be required to take whatever measures may be required to
correct the interference.
SECURITY OF YOUR SYSTEM—PREVENTING TOLL FRAUD
As a customer of new telephone system, you should be aware that there exists an increasing
problem of telephone toll fraud. telephone toll fraud can occur in many forms, despite the numerous
efforts of telephone companies and telephone equipment manufacturers to control it. some
individuals use electronic devices to prevent or falsify records of these calls. Others charge calls to
someone else’s number by illegally using lost or stolen calling cards, billing incorrect parties,
clipping on to someone else’s line, and breaking into someone else’s telephone equipment physically
or electronically. In certain instances, unauthorized individuals make connections to the telephone
network through the use of remote access features.
The Remote Access feature of your system, if you chose to utilize it, permits off-premises callers to
access the system from a remote telephone by using an 800 number or a 7- or 10- digit telephone
number. the system returns an acknowledgment signaling the user to key in his or her authorization
code, which is selected and administered by the system manager. After the authorization code is
accepted, the system returns dial tone to the user. If you do not program specific egress restrictions,
the user will be able to place any call normally dialed from a telephone associated with the system.
Such an off-premises network call is originated at, and will be billed from, the system location.
The Remote Access feature, as designed, helps the customer, through proper administration, to
minimize the ability of unauthorized persons to gain access to the network. Most commonly, phone
numbers and codes are compromised when overheard in a public location, through theft of a wallet
or purse containing access information, or through carelessness (writing codes on a piece of paper
and improperly discarding it). Additionally, hackers may use a computer to “dial” an access code
and then publish the information to other hackers. Enormous charges can be run up quickly. It is
the customer’s responsibility to take the appropriate steps to properly implement the features,
evaluate and administer the various restriction levels, protect access codes, and distribute access
codes only to individuals who have been fully advised of the sensitive nature of the access
information.
November 1995 
						

							Common carriers are required by law to collect their tariffed charges. While these charges are
fraudulent charges made by persons with criminal intent, applicable tariffs state that the customer
of record is responsible for payment of all long-distance or other network charges. AT&T cannot
be responsible for such charges and will not make any allowance or give any credit for charges
that result from unauthorized access.
To minimize the risk of unauthorized access to your communications system:
l
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l
l
l
l
l
l
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Use a nonpublished Remote Access number.
Assign authorization codes randomly to users on a “need-to-have” basis, keeping a log of
ALL authorized users and assigning one code per person.
Use random sequence authorization codes, which are less likely to be broken.
Deactivate all unassigned codes promptly.
Ensure that Remote Access users are aware of their responsibility to keep the telephone
numbers and any authorization codes secure.
When possible, restrict the off-network capability of off-premises callers, via use of Call
Restrictions and Disallowed List capabilities.
When possible, block out-of-hours calling.
Frequently monitor system call detail reports for quicker detection of any unauthorized or
abnormal calling patterns.
Limit Remote Call Forward to persons on a “need-to-know” basis.
DANGER
The AT&T System 25 cabinets are not user serviceable.
some voltages inside the cabinet are hazardous. This
equipment is to be serviced only by qualified technicians.
November 1995 
						

							FCC NOTIFICATION AND REPAIR INFORMATION
Dear Customer,
This telephone equipment is registered with the Federal Communications Commission (FCC) in
accordance with Part 68 of its Rules. In compliance with the Rules, be advised of the following:
1. MEANS OF CONNECTION
Connection of this telephone equipment to the nationwide telecommunications network shall be
through a standard network interface jack USOC RJ21X. Connection to private line network
channels requires jack USOC RJ2GX for tie lines or, jack USOC RJ21X for off premises station
lines. These can be ordered from your Telephone Company.
2. NOTIFICATION TO THE TELEPHONE COMPANY
If the system is to be connected to off-premises stations, you must notify the telephone company
of the OPS Class of Service, OL13C, and the service order code, 9.0F.
NOTE: You should use the default value when administering a port on TN742 for an Off-
Premises Station in order to meet the level of dial tone required for FCC compliance.
Upon the request of the telephone company, you shall inform them of the following:
l       The Public Switched Network “lines” (that is, your phone number) and the Private “lines” to
which you will connect the telephone equipment.
l       The telephone equipment’s “registration number” and “ringer equivalence number” (REN)
from the label on the equipment.
l       For Private Line Connections, provide the facility interface code; TL31M for tie lines. You
must also specify the service order code, 9.0F.
l       The quantities and USOC numbers of the jacks required.
l       For each jack, provide the sequence in which lines are to be connected; the type lines and
the facility interface code and the ringer equivalence number by position when applicable.
This telephone equipment should not be used on coin telephone lines. Connection to party line
service is subject to state tariffs.
3. REPAIR INSTRUCTIONS
If you experience trouble with this telephone equipment, contact the AT&T National Service
Center on 1-800-628-888. The Telephone Company may ask that you disconnect this equipment
from the network until the problem has been corrected or until you are sure that this equipment is
not malfunctioning.
November 1995FCC NOTIFICATION AND REPAIR INFORMATION -1 
						

							4. RIGHTS OF THE TELEPHONE COMPANY
If your telephone equipment causes harm to the telephone network, the Telephone Company may
discontinue your service temporarily. If possible, they will notify you in advance. But if advance
notice is not practical, you will be notified as soon as possible. You will be informed of your right
to file a complaint with the FCC.
Your Telephone Company may make changes in its facilities, equipment, operations or procedures
that could affect the proper functioning of your equipment. If they do, you will be notified in
advance to give you an opportunity to maintain uninterrupted telephone service.
5. HEARING AID COMPATIBILITY
The voice terminals described in this manual are compatible with inductively coupled hearing aids
as prescribed by the FCC.
6. FCC INFORMATION
FCC REGISTRATION INFORMATION
Registration NumberAS593M-71565-MF-E
Ringer Equivalence0.5A
Network InterfaceRJ21X, RJ2GX or RJ48X
PRIVATE LINE SERVICE
Service Order Code
l Analog9.0F
l Analog (R3)9.0Y
l Digital (R3)6.0Y
Facility Interface Code
l Tie Lines
TL31M
l Off-Premises StationsOL13C
l Digital D4 Framing04DU9-B
l Digital ESF04DU9-C
-2 FCC NOTIFICATION AND REPAIR INFORMATIONNovember 1995 
						

							System 25 Documents
The following System 25 product documents are available for your reference. Copies may be
purchased from the Customer Information Center (CIC) by calling 800-432-6600. (In Canada,
call 800-255-1242.)
DOCUMENT
n    R3 Administration Manual
n    An Introduction to AT&T System 25
n    R3 Implementation Manual
n    Installation and Maintenance Manual
n    R3 Reference Manual
n    User Guides:
—Cordless Telephone User Guide
—Data Features User Guide
—Direct Trunk Attendant Console User Guide
—Multiline Telephone User Guide
—Single-Line Telephone User Guide
—Switched Loop Attendant Console User Guide
n    Integrated Solution Documents:
—Integrated Solution User Guide
—Integrated Solution II Administration Guide/
Installation & Maintenance Manual
—AT&T Call Accounting System Reports GuideORDER NUMBER
555-540-500
555-540-021
555-540-650
555-540-103
555-540-200
555-540-711
555-540-704
555-540-701
555-540-703
555-540-702
555-540-706
555-540-715
555-540-720
775-413
System 25 Documents -1 
						

							To expand your System 25’s communications and networking capabilities, AT&T offers the
following optional software packages:
n    R3 Advanced Administration Software Package (MS-DOS)
n    R3 Advanced Administration Software Package (UNIX)
n    R3 Advanced Administration Software Package (UNIX-6386)
n    Call Management System for System 25
n    Communications Access Manager Software Package
n    STARLAN NETWORK ACCESS Software Package
-2 
						

							Contents
1
2
3
4
Introduction
Introduction
Implementation Planning Forms
Role of the System Administrator
Using this Manual
How to Use the System
How to Use the System
Logging In to System 25
Correcting Typing Errors
Making Backup Tapes
The System 25 Administration Main Menu
Administration Commands
System Responses
Initializing the System
Initializing the System
Default Translations
Initialization Sequence
Administering System-Wide Options
Administering System-Wide Options
Toll Restriction Options
Coverage Options
Pooled Modem Options
Time of Day
Date
Call Accounting Options
Miscellaneous System Options
Expert Mode Prompt
Administration Password
Toll Calls Allowed Lists
Floating PDCs
Virtual Facilities
System Speed Dialing
Callback Queuing Options
Remote Access Options
1-1
1-1
1-1
1-2
2-1
2-1
2-2
2-2
2-3
2-4
2-11
3-1
3-1
3-3
4-1
4-2
4-3
4-4
4-5
4-5
4-6
4-7
4-9
4-9
4-9
4-11
4-12
4-13
4-14
4-15 
						

							5
6
7
8
Administering Trunks
Administering Trunks5-1
Assigning a Trunk5-1
Removing a Trunk
5-3
Display Support
5-3
Assigning Class of Service to DID Trunks
5-4
Assigning COS to All Other Trunks
5-4
Assigning Trunk Options for a SLAC System
5-9
Administering Auxiliary Equipment
Administering Auxiliary Equipment
External Alerts
Paging (Associated with Auxiliary Trunk Port)
Paging (Associated with CO Trunk Port)
DGC Delay Announcement
Directed Night Service Delay Announcement
Music-on-Hold
VOICE POWER Voice Message System
Pooled Modem
Additional Tone Detector
Dictation
Administering Voice Stations
Administering Voice Stations
Adding a Voice Station
Display Support
Removing a Voice Station
Changing a Station Dial Code
Moving a Voice Station
Assigning Class of Service
for Single-Line Voice Stations
Assigning Class-of-Service Options for
Multiline Voice Stations (Non-Attendant)
Administering Data Line
and STARLAN CP Ports
Administering Data Line and STARLAN CP Ports
Adding a Data Station
Display Support
Removing a Data Station
Changing a Data Dial Code
Moving a Data Station
Assigning Class-of-Service Options
6-1
6-1
6-2
6-2
6-3
6-3
6-4
6-4
6-5
6-5
6-5
7-1
7-1
7-3
7-3
7-4
7-4
7-5
7-11
8-1
8-1
8-2
8-2
8-3
8-4
8-4