ATT System 25 Advanced Administration User Guide
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Switched Loop Attendant Console Options In addition to the preceding options, you can assign the following options to a SLAC: To assign SLAC options:From the Main Menu prompt, enter 4. Assign additional SLAC features as described below. To set audible tone at1 At Action =, enter 81. expiration of hold timer: 2 At Data =, enter 1 for yes or 0 for no. The default is 0. To set the length of1 At Action =, enter 83. hold timer: To assign a DID access code to the SLAC:2 At Data =, enter the number of seconds before the hold timer expires, 10-255. The default is 0. 1 At Action =, enter 84. 2 At Data =, enter the DID access code people outside the system will use to call the Attendant. (PDC format with no leading zeros; number cannot exist in system dial plan.) To enable Automatic 1 At Action =, enter 85. Hold :2 At Data =, enter 1 for yes or 0 for no. The default is 0. 9-14 Administering Attendant Equipment
To set calls to return to the common queue after second hold timer expires: 1 At Action =, enter 86. 2 At Data =, enter 1 for yes or 0 for no. The default is 0. To specify the PDC of the station serving as coverage when the attendant is in POS BUSY mode (for single-SLAC systems only):1 At Action =, enter 87, 2 At Data =, enter the PDC of a station that is currently assigned to the system. The backup station must be a multiline voice terminal with at least two System Access buttons. The station should also have at least one System Access - Originate Only button. NOTE: This PDC will be cleared if a second SLAC is added. Specify the SLAC attendant to receive single-ring reminder in the next action item:1 At Action =, enter 88. 2 At Data =, enter 1 for first attendant or 2 for the second attendant. Should the SLAC1 At Action =, enter 89. attendant specified in Action 88 receive a single-ring reminder whenever a call arrives in the queue?2 At Data =, enter 1 for yes or 0 for no. SLAC Call-Type Options Call-type options let you set priorities for eight of the nine types of calls that come into the attendant console queue. (To set priorities for non-DID trunk calls, see “Assigning Trunk Options for a SLAC System” in Chapter 5.) By default, the system sets the priorities for these call types to four, as shown in Table 9-1. Administering Attendant Equipment 9-15
TABLE 9-1 Standard Call-Type Defaults: DEFAULTDEFAULT CALL TYPECODEPRIORITYATTENDANT (ACTION 91)(ACTION 92)(ACTION 93) Dial Attendant (0)140 Call Following -- Logged into SLAC24NA Non logged in FPDC 340 Unassigned DID440 Attendant DID access code540 PDC of Attendant64NA Coverage 701-73240 Returning840 If you have a single-SLAC system, and want to change a default priority, see the section entitled “Setting Call-Type Options”. If you have a dual-SLAC system, you can direct each type of call to Attendant 1, Attendant 2, or both, as well as change call-type priorities. The standard set of default priorities and Attendant specifications is shown in Table 9-1; or, you can select an alternative set of defaults called “Message-Center-Like Call-Type Defaults” (see Table 9-2). Consider each set of defaults and decide which is the best match to the call-type set-up you want. If you select message-center-like defaults, there is no single-step procedure for changing all call types to the standard defaults. You have to administer each call type separately. TABLE 9-2 Message-Center-Like Call-Type Defaults (effect of Action 90): DEFAULTASSIGNED CALL TYPE CODEPRIORITYATTENDANT (ACTION 91)(ACTION 92)(ACTION 93) Dial Attendant (0)140 = Either Attendant Call Following -- Logged into SLAC 24Not Applicable Non-logged in FPDC 340 = Either Attendant Unassigned DID 440 = Either Attendant Attendant DID access code 540 = Either Attendant PDC of Attendant 64Not Applicable Coverage * 701-73200 = Either Attendant Returning 840 = Either Attendant * The SLAC can support up to 32 Coverage Groups, specified by the numbers 701, 702, 703...732. For example, Coverage Group 1 is specified by entering 701; Coverage Group 16 by entering 716, etc. 9-16 Administering Attendant Equipment
Assigning Message-Center-Like Defaults To specify which1 From the Main Menu prompt, enter 4. attendant console should have message-center-like2 At Action =, enter 90. operation (for dual-SLAC3 At Data =, enter: systems only): —1 for the first attendant —2 for the second attendant —0 for neither attendant The default is 0. Setting Call-Type Options Follow the procedures below for each call-type priority you want to change. NOTE: When you change a message-center-like default, the data value for Action = 90 reverts to 0. The rest of the message-center-like values, the defaults (see Table 9-2) and those you have changed, stay the same. Do not respecify an attendant with Action = 90 unless you want to revert to the original set of message-center-like defaults. To specify a call-type1 At Action =, enter 91. priority:2 At Data =, enter the call-type code, 1-8. (See Table 9-1.) 3 Type a, and at Action = , enter 92. 4 At Data =, enter the priority for this call type, 0-7: —0 for calls disallowed —1 for highest priority, with 2, 3,...6 following —7 for the lowest priority The default is 4. Administering Attendant Equipment 9-17
To specify which1 At Action =, enter 91. attendant should receive 2 At Data =, enter the call-type code, 1-8. (See Table 9-1.) each call type (dual-SLAC systems only):3 Type a and at Action =, enter 93. 4 At Data =, enter the attendant position number, 0-3: —1 for the first attendant —2 for the second attendant — —3 for the originating attendant (for call type 8 only) 0 for either attendant NOTE: Call-type codes 2 and 6 are not administrable. 9-18 Administering Attendant Equipment
Administering Button Assignments This section describes how to assign buttons to: n Multiline sets n Attendant consoles n Selector consoles. NOTE: Some button assignment features (e.g., Auto Intercom and Station-to-Station Message Waiting) require administering buttons on more than one voice terminal. Such features become fully operable (and available for testing) only after you administer both voice terminals. Assigning Features to Buttons Assigning buttons to multiline sets and the attendant console(s) is done through Main Menu item 2 (PDC). Minimally, you need to complete two actions, Action = 100 and Action = 101. At Action = 100, you select the button you are assigning the feature to. At Action = 101, you identify the feature you are assigning. In some cases, you need to enter additional Action/Data information to complete a button assignment. Default Button Assignments AT&T System 25 provides default button assignments. These assignments are identified on the button-assignment tables (see Tables 10-1 through 10-7). DTAC. The default button assignments shown for the DTAC are for the first console. If you move the first attendant console to another port, the button assignments stay the same. When you assign a second DTAC or if you remove and then readminister the first DTAC, the default button assignments are the same except that trunk terminations, pooled facilities, and night service do not have default button assignments (the buttons are blank). SLAC. The default button assignments shown for the SLAC apply to both the first and second consoles. MET Sets. For button assignment purposes, the MET set is treated as a 5-button MERLIN CS set. The top 5 buttons are numbered 7 through 11. Even though the MET set has 10 buttons, only 3 of these buttons are assignable for System 25. The remaining buttons are fixed and cannot be assigned. See Table 10-7, “MET Set Button Defaults” for the button functions. Administering Button Assignments 10-1
Selector Console. The selector console has 7 group select buttons that can be assigned, or “programmed”. (It also has a non-programmable test button located at the right-hand end of the button row.) Each of the programmable buttons is a “base” number. For example, if the access the PDCs 200 through 299, etc.. Default assignments are shown in Table 10-5. First and Second Selector Consoles. If you have two selector consoles, they will always have identical assignments. If you change a button assignment on either selector console, the corresponding button is automatically reassigned on the other selector console. Button Assignment Tables TABLE 10-1 Multiline Voice Terminal Button Defaults 7 - SYS ACCESS12 - FLEX DSS17 - FLEX DSS29 - FLEX DSS 8 - SYS ACCESS 13 - ACCT ENTRY18 - FLEX DSS 30 - FLEX DSS 9 - REP DIAL14 - SEND ALL CALLS19 - FLEX DSS31 - FLEX DSS 10 - REP DIAL15 - FLEX DSS20 - FLEX DSS32 - FLEX DSS 11 - LAST # DIALED16 - FLEX DSS21 - FLEX DSS33 - FLEX DSS 22 - FLEX DSS 34 - FLEX DSS 23 - FLEX DSS35 - FLEX DSS 24 - FLEX DSS36 - FLEX DSS 25 - FLEX DSS37 - FLEX DSS 26 - FLEX DSS38 - FLEX DSS 27 - FLEX DSS39 - FLEX DSS 28 - FLEX DSS40 - FLEX DSS 10-2 Administering Button Assignments
TABLE 10-2 Switched Loop Attendant Console Button Defaults (Type 310) 7 - LOOP† 8 - LOOP† 9 - LOOP† 10 - LOOP† 11 - LOOP†12 - ALARM† 12 - POS BUSY 14 - FLEX DSS 15 - SOURCE† 16 - DESTINATION†17 - LOCAL† 18 - FLEX DSS 19 - FLEX DSS 20 - FLEX DSS 21 - FLEX DSS 22 - FLEX DSS 23 - FLEX DSS 24 - FLEX DSS 25 - FLEX DSS 26 - CANCEL† 27 - START† 28 - ATT MSG†29 - SCROLL† 30 - FORCED RELEASE† 31 - LAST # DIALED 32 - FLEX DSS 33 - FLEX DSS 34 - FLEX DSS 35 - FLEX DSS 36 - FLEX DSS 37 - FLEX DSS 38 - JOIN† 39 - RELEASE† 40 - INSPECT† TABLE 10-3 Switched Loop Attendant Console Button Defaults (Type 311) 7 - LOOP†12 - ALARM† 8 - LOOP†13 - POS BUSY 9 - LOOP† 14 - FLEX DSS 10 - LOOP†15 - SOURCE† 11 - LOOP†16 - DESTINATION† † These buttons/features cannot be reassigned. 17 - INSPECT† 18 - LOCAL† 19 - FLEX DSS 20 - FLEX DSS 21 - FLEX DSS 22 - FLEX DSS 23 - FLEX DSS 24 - FLEX DSS 25 - FLEX DSS 26 - FLEX DSS 27 - CANCEL† 28 - START†29 - SCROLL† 30 - FORCED RELEASE† 31 - LAST # DIALED 32 - FLEX DSS 33 - FLEX DSS 34 - FLEX DSS 35 - FLEX DSS 36 - FLEX DSS 37 - FLEX DSS 38 - ATT MW† 39 - JOIN† 40 - RELEASE† Administering Button Assignments 10-3
TABLE 10-4 Direct Trunk Attendant Console (Cold Start Defaults) 7 - SYS ACCESS12 - FLEX DSS 17 - Trunk 000129 - Trunk 0009 8 - SYS ACCESS13 - ACCT ENTRY 18 - Trunk 000230 - Trunk 0010 19 - Trunk 000331 - Trunk 0011 9 - REP DIAL14 - ATT MSG 10 - REP DIAL15 - NIGHT20 - Trunk 0004 32 - Trunk 0012 11 - LAST # DIALED16 - ALARM†21 - Trunk 0005 33 - Trunk 0013 22 - Trunk 0006 34 - Trunk 0014 23 - Trunk 0007 35 - Trunk 0015 24 - Trunk 0008 36 - Pool 100 25 - COVER-GRP 37 - Pool 101 26 - RTN-DA† 38 - Pool 102 27 - RTN-BUSY† 39 - CANCEL† 28 - START† 40 - RELEASE† TABLE 10-5 Direct Trunk Attendant Console (Administration-Installed Defaults) 29 - 0 30 - 0 31 - 0 7 - SYS ACCESS 8 - SYS ACCESS12 - FLEX DSS17 - 0 13 - ACCT ENTRY 18 - 0 14 - ATT MSG19 - 0 15 - 020 - 0 9 - REP DIAL 10 - REP DIAL 11 - LAST # DIALED32 - 0 33 - 0 34 - 0 35 - 0 36 - 0 37 - 0 38 - 0 39 - CANCEL† 16 - ALARM†21 - 0 22 - 0 23 - 0 24 - 0 25 - COVER-GRP 26 - RTN-DA† 27 - RTN-BUSY† 28 - START† 40 - RELEASE† † These buttons/features cannot be reassigned. 10-4 Administering Button Assignments
TABLE 10-6 Selector Console Button Defaults 3..4.. 5.. 2..6..7.. 8..TEST TABLE 10-7 MET Set Button Defaults 7 - SYS ACCESS 8 - SYS ACCESS 9 - REP DIAL 10 - REP DIAL 11 - LAST # DIALED Message† Drop† Conference Transfer† Hold† † These buttons/features cannot be reassigned. Administering Button Assignments 10-5