ATT System 25 Advanced Administration User Guide
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TABLE 16-1 PORT/PDC Administration, Voice Terminals (Menu=1/2) (continued) ACTION DESCRIPTIONDATA 100Button to be assigned [button #] 101ALARM[16] For types 309, 310, 311 ONLY (read-only) 100Button to be assigned [button #] 101NIGHT SERVICE[17] For types 309, 310, 311 ONLY 102Night Service access code [access code] 100Button to be assigned [button #] 101POSITION BUSY[18] For types 309, 310, 311 ONLY 100Button to be assigned[button #] 101ATTENDANT MESSAGE WAITING[19] For types 309, 310, 311 ONLY If type 310 or 311: read-only 100Button to be assigned [button #] 101REPERTORY DIALING[20] 100Button to be assigned[button #] 101AUTOMATIC ANSWER[21] 100Button to be assigned[button #] 101RETURN - DON’T ANSWER[22] For type 309 ONLY (read-only) 100Button to be assigned [button #] 101RETURN - BUSY[23] For type 309 ONLY (read-only) Continued on next page 16-8 Command Reference
TABLE 16-1 PORT/PDC Administration, Voice Terminals (Menu=1/2) (continued) ACTION DESCRIPTION DATA 100 Button to be assigned [button #] 101START[24] For types 309, 310, 311 ONLY (read-only) 100Button to be assigned [button #] 101CANCEL[25] For types 309, 310, 311 ONLY (read-only) 100Button to be assigned [button #] 101RELEASE[26] For types 309, 310, 311 ONLY (read-only) 100Button to be assigned [button #] 101LOOP[27] For type 310 or 311 ONLY (read-only) 100Button to be assigned [button #] 101INSPECT[28] Note: this feature requires the use of a DISPLAY voice terminal. If type 310 or 311: READ-ONLY 100Button to be assigned [button #] 101SOURCE[29] For type 310 or 311 ONLY (read-only) 100Button to be assigned [button #] 101FORCED RELEASE[30] For type 310 or 311 ONLY (read-only) 100Button to be assigned [button #] 101JOIN[31] For type 310 or 311 ONLY (read-only) 100Button to be assigned[button #] 101DESTINATION[32] For type 310 or 311 ONLY (read-only) Continued on next page Command Reference 16-9
TABLE 16-1 PORT/PDC Administration, Voice Terminals (Menu=1/2) (continued) ACTION DESCRIPTION DATA 100Button to be assigned [button #] 101LOCAL[33] Note: this feature requires the use of a DISPLAY voice terminal. If type 310 or 311: READ-ONLY 100Button to be assigned [button #] 101SCROLL[34] Note: this feature requires the use of a DISPLAY voice terminal. If type 310 or 311: READ-ONLY 100Button to be assigned [button #] 101LAST NUMBER DIALED[35] 100Button to be assigned [button #] 101SYSTEM ACCESS[36] If type 310 or 311: NOT ADMINISTRABLE 102Assign ring option: [0-2; 1] 0 = no ring 1 = immediate ring 2 = delayed ring 100Button to be assigned [button #] 101BRIDGED ACCESS[37] If type 310 or 311: NOT ADMINISTRABLE 102PDC of Principal station[PDC] NOTES: Cannot have a BA for a DTAC’s SA. Also, cannot have a BA for your own SA. 103Button number of paired SA button on [button #] Principal’s station 104Assign ring option: [0-2; 1] 0 = no ring 1 = immediate ring 2 = delayed ring Continued on next page 16-10 Command Reference
TABLE 16-1 PORT/PDC Administration, Voice Terminals (Menu=1/2) (continued) ACTIONDESCRIPTION DATA 100Button to be assigned[button #] 101LEAVE WORD CALLING[38] Note: this feature requires the use of a Voice Message System 100Button to be assigned[button #] 101DIRECTORY[39] Note: this feature requires the use of a DISPLAY voice terminal. 100Button to be assigned[button #] 101CALL[40] Note: this feature requires the use of a DISPLAY voice terminal. 100Button to be assigned[button #] 101NEXT[41] Note: this feature requires the use of a DISPLAY voice terminal. 100Button to be assigned[button #] 101AGENT STATUS FOR CMS[42] 102Assign button subtype:[0-3] 0 = Monitor 1 = Available (Agent) 2 = After Call Work (Agent) 3 = Logged Out (Agent) 103PDC of station that has the associated Monitor[1-9999 or button, or 0 if this is the Monitor station0 if Monitor] 104Button # for the associated Monitor button on[button # or the station listed in Action 103, or 0 if this is0 if Monitor] the Monitor station Command Reference 16-11
TABLE 16-2 Voice Terminal Type Codes If the Terminal Type is: SINGLE-LINE VOICE TERMINALS: Without message waiting indicator With message waiting indicator MERLIN CS (ATL) VOICE TERMINALS: 5-Button, Z7302H01 5-Button Cordless ATL, Z7312H01A-003 10-Button, Z7303H01 10-Button Hands-Free Answer on Intercom, Z7309H01 10-Button Built-in-Speakerphone, Z7313H01A 22-Button Built-in-Speakerphone, Z7314H01A 34-Button, Z7305H01 34-Button Deluxe, Z7305H02, (NOT attendant) 34-Button Built-in-Speakerphone, Z7305H03 (NOT attendant) 34-Button Deluxe Built-in-Speakerphone, Z7316H01A (NOT attendant) 34-Button Built-in-Speakerphone with 16-Character Display, Z7305H04C (NOT attendant) 34-Button Deluxe Built-in-Speakerphone with 16-Character Display, Z7317H01A (NOT attendant) ATTENDANT VOICE TERMINALS: Direct Trunk Attendant Console (34-Button Deluxe or 34-Button Deluxe Built-in-Speakerphone) Switched Loop Attendant Console (34-Button Built-in-Speakerphone with 16-Character Display) Switched Loop Attendant Console, Deluxe (34-Button Deluxe Built-in-Speakerphone with 16-Character Display) MET VOICE TERMINALS: 10-Button MET 10-Button MET with Built-in-Speakerphone 12-Button MET Code: 201 202 302 303 304 303 303 312 307† 307 305 305 308 308 309 310 311 401 401 401 † Acceptable alternative is 306. 16-12 Command Reference
TABLE 16-3 Feature Button Translation (Menu=1/2) “Action=100” is required before action(s) 101-104 (listed below) are administered. ACTIONNOTESBUTTON TYPEACTION 102ACTION 103 101 (Note 1)SYS ACCESS-ORG 2FACILITYFacility Access Code 3(Note 1 & 11)PERS LINETrunk NumberOwner? 4EXCLUSION 5MSG WAITSignaled PDCSignaled Button No. 6(Note 1)COVER MSG 7MANUAL SIGNALSignaled PDC 8(Note 15)AUTO ICOMCalled PDCCalled Button No. 9 DATAAssociated DDC 10(Note 1) COVER-GRPGroup NumberRinger Enable? (Yes) 11(Note 1)SEND ALL CALLSSingle Ring Reminder?Send where? 12(Note 1 & 2)COVER-INDCovered PDCRinger Enable? (Yes) 13FLEX DSS 14DSSCalled PDC 15ACCT ENTRY 16(Note 3 & 4)ALARM 17(Note 4)NIGHTNight Access Code 18(Note 4 & 5)POS BUSY 19(Note 4 & 6)ATT MSG 20REP DIAL 21(Note 14)AUTO ANS 22 (Note 3 & 7)RTN-DA 23(Note 3 & 7)RTN-BUSY 24(Note 3 & 4)START 25(Note 3 & 4)CANCEL 26(Note 3 & 4)RELEASE 27(Note 3 & 8)LOOP 28 (Note 6, 10, 14)INSPECT 29(Note 3 & 8)SOURCE 30(Note 3 & 8) FORCED RELEASE November 1995 Continued on next page Command Reference 16-13
TABLE 16-3 Feature Button Translation (Menu=1/2) (continued) “Action=100’” is required before action(s) 101-104 (listed below) are administered. ACTION NOTESBUTTON TYPEACTION 102ACTION 103 101 31(Notes 3 & 8)JOIN 32 (Notes 3 & 8)DESTINATION 33(Notes 6 & 10)LOCAL 34(Notes 6 & 10)SCROLL 35LAST # DIALED 36 SYSTEM ACCESSRing Option 37 (Note 12)BRIDGED ACCESSPrincipal’s PDC 38 (Note 9)Prins SA button# LEAVE WORD CALLING 39(Note 10)DIRECTORY 40 (Note 10)CALL 41(Note 10)NEXT 42(Note 13)AGENT STATUSSubtypeMonitor’s PDC FOR CMS (pg. 10-6) NOTES: A ? mark indicates that a yes/no (1/0) response is required. If a (No) or (Yes) is present, this indicates a strongly suggested response. 1) 2) 3) 4) 5) 6) 7) 8) 9) 10) 11) 12) 13) 14) 15) If Switched Loop Attendant Console: NOT ADMINISTRABLE Switched Loop Attendant Console cannot be specified as the covered PDC (Action 102) for individual coverage This code is READ-ONLY (cannot be changed) Direct Trunk or Switched Loop Attendant Console ONLY If single-position Switched Loop Attendant Console: see Action 87 of SYSTEM Menu for designating PDC of covering station If Switched Loop Attendant Console: READ-ONLY Direct Trunk Attendant Console ONLY Switched Loop Attendant Console ONLY Requires the use of a Voice Message System For DISPLAY voice terminals only This feature also requires an ACTION 104 entry of “Ringer Enable”. This feature also requires an ACTION 104 entry of “Ring Option”.* This feature also requires an ACTION 104 entry of “Monitor Button #“. Not for Cordless phone. Use with caution for cordless phone * Data = 0: No ring 1: Immediate ring 2: Delayed ring 16-14 Command ReferenceNovember 1995
TABLE 16-4 Multiline Voice Terminal Button Defaults 7 - SYS ACCESS 12 - FLEX DSS 8 - SYS ACCESS13 - ACCT ENTRY 9 - REP DIAL 14 - SEND ALL CALLS 10 - REP DIAL15 - FLEX DSS 11 - LAST # DIALED 16 - FLEX DSS17 - FLEX DSS 29 - FLEX DSS 18 - FLEX DSS 19 - FLEX DSS 20 - FLEX DSS 21 - FLEX DSS 22 - FLEX DSS 23 - FLEX DSS 24 - FLEX DSS 25 - FLEX DSS 26 - FLEX DSS30 - FLEX DSS 31 - FLEX DSS 32 - FLEX DSS 33 - FLEX DSS 34 - FLEX DSS 35 - FLEX DSS 36 - FLEX DSS 37 - FLEX DSS 38 - FLEX DSS 27 - FLEX DSS 39 - FLEX DSS 28 - FLEX DSS 40 - FLEX DSS Command Reference 16-15
TABLE 16-5 Switched Loop Attendant Console Button Defaults (Type 310) 7 - LOOP† 12 - ALARM†17 - LOCAL†29 - SCROLL† 8 - LOOP† 13 - POS BUSY18 - FLEX DSS30 - FORCED RELEASE† 9 - LOOP† 14 - FLEX DSS19 - FLEX DSS 31 - LAST # DIALED 10 - LOOP†15 - SOURCE† 20 - FLEX DSS32 - FLEX DSS 11 - LOOP†16 - DESTINATION† 21 - FLEX DSS33 - FLEX DSS 22 - FLEX DSS 34 - FLEX DSS 23 - FLEX DSS 35 - FLEX DSS 24 - FLEX DSS36 - FLEX DSS 25 - FLEX DSS 37 - FLEX DSS 26 - CANCEL†38 - JOIN† 27 - START† 39 - RELEASE† 28 - ATT MSG† 40 - INSPECT† TABLE 16-6 Switched Loop Attendant Console Button Defaults (Type 311) 7 - LOOP† 8 - LOOP† 9 - LOOP† 10 - LOOP† 11 - LOOP†12 - ALARM† 17 - INSPECT† 13 - POS BUSY 18 - LOCAL† 14 - FLEX DSS19 - FLEX DSS 15 - SOURCE† 20 - FLEX DSS 16 - DESTINATION† 21 - FLEX DSS 22 - FLEX DSS 23 - FLEX DSS 24 - FLEX DSS32 - FLEX DSS 33 - FLEX DSS 34 - FLEX DSS 35 - FLEX DSS 36 - FLEX DSS 37 - FLEX DSS 38 - ATT MW† 39 - JOIN† 40 - RELEASE † 25 - FLEX DSS 26 - FLEX DSS 27 - CANCEL† 28 - START†29 - SCROLL† 30 - FORCED RELEASE† 31 - LAST # DIALED † Cannot be changed. 16-16 Command Reference
TABLE 16-7 Direct Trunk Attendant Console Button Defaults (Cold-Start Defaults) 7 - SYS ACCESS 12 - FLEX DSS17 - Trunk 0001 29 - Trunk 0009 8 - SYS ACCESS 13 - ACCT ENTRY18 - Trunk 000230 - Trunk 0010 9 - REP DIAL14 - ATT MSG19 - Trunk 0003 31 - Trunk 0011 10 - REP DIAL 15 - NIGHT 20 - Trunk 0004 32 - Trunk 0012 11 - LAST # DIALED 16 - ALARM†21 - Trunk 0005 33 - Trunk 0013 22 - Trunk 0006 34 - Trunk 0014 23 - Trunk 0007 24 - Trunk 0008 25 - COVER-GRP35 - Trunk 0015 36 - Pool 100 37 - Pool 101 26 - RTN-DA† 38 - Pool 102 27 - RTN-BUSY†39 - CANCEL† 28 - START† 40 - RELEASE† SELECTOR CONSOLE BUTTON DEFAULTS 3.. 2..4.. 5..6.. 7..8..TEST TABLE 16-8 Direct Trunk Attendant Console Defaults (Administration-Installed Defaults) 7 - SYS ACCESS 8 - SYS ACCESS 9 - REP DIAL 10 - REP DIAL 11 - LAST # DIALED12 - FLEX DSS17 - 029 - 0 13 - ACCT ENTRY18 - 0 30 - 0 14 - ATT MSG19 - 031 - 0 15 - 020 - 0 32 - 0 16 - ALARM†21 - 033-0 22 - 034 - 0 23 - 0 35 - 0 24 - 036 - 0 25 - COVER GRP37 - 0 26 - RTN-DA†38 - 0 27 - RTN-BUSY†39 - CANCEL† 28 - START†40 - RELEASE† † Cannot be changed. Command Reference 16-17