ATT Merlin 1030/3070 Classic Mail Release 1.6 Guide

							Call Routing Worksheet
Day Operation
Company Greeting: Thank you for calling [YOUR COMPANY NAME]. s 1 - 1
Top-Level Menu: s 2 - 3
Script the Top-Level Menu of instructions in the space below:
For sales, press 7. For service, press 8 ....
Key Routes: s 2 - 2
Select the action that will take place for each key used in the call routing map.
Day
Selector Code Key #
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)
(Extension)
Leave a Message in a Mailbox
Mailbox Number:
(No Coverage)
Classic Mail 1030/3070 Design Package - Page 11 
						

							i Note: To design additional routes, reproduce this page.
Day
Selector Code Key #
q
q
q
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)(Extension)
Leave a Message in a Mailbox
(No Coverage)Mailbox Number:
Day
Selector Code Key #
Hear a Message (Announcement Only)
Message Script:
Transfer to an Intercom
(Extension)
Intercom Number:
Leave a Message in a MailboxMailbox Number:
(No Coverage)
Classic Mail 1030/3070 Design Package - Page 12 
						

							Call Routing Worksheet
Night Operation
q
q
q
Company Greeting: Thank you for calling [YOUR COMPANY NAME]. We are currently closed.
Our business hours are [BUSINESS HOURS]. s 1 - 2
Top-Level Menu: s 2 - 1 - 3
Script the Top-Level Menu of instructions in the space below:
For sales, press 7. For service, press 8....
Key Routes: s 2 - 2
Select the action that will take place for each key used in the call routing map.
Night
Selector Code Key #
Hear a Message (Announcement Only)
Message Script:
Transfer to an Intercom
(Extension)
Leave a Message in a Mailbox
(No Coverage)Intercom Number:
Mailbox Number:
Classic Mail 1030/3070 Design Package - Page 13 
						

							i Note: To design additional routes, reproduce this page.
Night
Selector Code Key #
q
q
q
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)
Leave a Message in a MailboxMailbox Number:
(No Coverage)
Night
Selector Code Key #
Hear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)(Extension)
Leave a Message in a MailboxMailbox Number:
(No Coverage)
Classic Mail 1030/3070 Design Package - Page 14 
						

							Mailbox Assignment Sheet
s 7
Mailbox Owner
No.Mailbox Owner
No.
10
42
1143
1244
1345
14
46
15
47
1648
17
49
18
50
1951
2052
2153
22
54
2355
24
56
25
57
26
58
2759
28
60
2961
3062
31
63
32
64
33
65
34
66
3567
3668
3769
3870
3971
4072
4173
Classic Mail 1030/3070 Design Package - Page 15 
						

							Mailbox OwnerNo.Mailbox Owner
No.
74928
75929
76930
77931
78
932
79933
900934
901
935
902
936
903
937
904
938
905939
906940
907941
908942
909943
910944
911945
912946
913947
914948
915949
916950
917951
918952
919953
920954
921
955
922
956
923957
924
958
925959
926960
927961
Classic Mail 1030/3070 Design Package - Page 16 
						

							Mailbox Owner
No.Mailbox Owner
No.
962981
963
982
964
983
965984
966
985
967
986
968
987
969
988
970989
971990
972
991
973992
974993
975994
976
995
977996
978
997
979
998
980999
Classic Mail 1030/3070 Design Package - Page 17 
						

							Classic Mail
Installation Overview
System Connections:
To understand how the Classic Mail operates it is important to understand the concept of Telephone
Emulation and Interposed lines.
Telephone Emulation Jacks:
Each Telephone Emulation jack is connected to the Merlin Control Unit in the same manner as a Merlin
Voice Terminal is connected. A Telephone Emulation connection is electronically identical to a Merlin
attendant console. The Classic Mail has the ability to use this Telephone Emulation. connection - just as a
person would - to answer a call, transfer the call to an intercom and, if needed, record a confidential
message in the caller’s own words.
Classic Mail 1030/3070 Design Package - Page 18 
						

							Interposed Lines:
Even though Classic Mail Telephone Emulation operates just as a person does when answering calls coming
in on outside lines, it can’t answer a call from someone calling on a Merlin intercom line. The reason is
simple: The Classic Mail interacts with a caller, offering a menu of choices and taking action on the
caller’s selections. A caller may indicate which menu choices they would like to select by pressing the
touch tone key that corresponds with the desired selection. The Classic Mail detects and decodes this
touch tone key press and takes the appropriate action. Without the tones, the Classic Mail can’t interact
with callers and, unfortunately, the Merlin does not generate touch tone on the intercom lines.
So how can a mailbox owner interact with the Classic Mail to send and receive messages? One way is to
call in on an outside line. This is exactly what mailbox owners do when they call the Classic Mail from
outside the office. But how can they use a Merlin telephone to get their messages? The Classic Mail can be
connected to vacant Tel.Co. ports to provide voice mail access. Since Merlin telephones can generate touch
tone when connected to a Merlin Tel.Co. line connection, a mailbox owner may access voice mail by selecting
any one of up to four Tel.Co. lines that have been 
dedicated to the Classic Mail., If vacant ports are not
available to provide dedicated voice mail access, the Classic Mail can be interposed with existing
telephone lines to provide voice mail access. By interposing the incoming telephone lines with the Classic
Mail, the user can time-share inbound and outbound calls with voice mail access calls. Instead of making a
call, the user may select an interposed voice mail access line and signal the Classic Mail that they wish to
open a mailbox. Mailbox owners do this by pressing the star button on a Merlin telephone after selecting a
voice mail access line. The Classic Mail will recognize this signal and ask the caller for a mailbox number
and password before allowing entry into any mailbox. As long as the user is connected to the Classic Mail
via the Merlin outside line connection, they can navigate the Classic Mail menus to send and receive
messages. Of course, while the mailbox owner is using a time-shared line to interact with the Classic Mail,
that line is busy, just as it would be if an outside call was being made. All incoming calls to that line will
receive a busy signal. For this reason, dedicated voice mail access is recommended for installations that
have vacant Tel.Co. ports available. A combination of dedicated and time-share access may also be used
as well.
Other Connections:
Power Plug - connects an external wall-mounted power supply.
Message Light Panel - connects the optional panel that provides message waiting notification.
Diagnostic Button - used for manufacturing testing only.
Expansion Key Connector - used to upgrade to 4 port and 10/30 operation
RS-232 - used for manufacturing testing only.
Classic Mail 1030/3070 Design Package - Page 19 
						

							Voice Mail Access Lines
Primary Method - Dedicated Access
The preferred method of providing voice mail access for internal users is to use vacant Tel.Co. ports on the Merlin
Unit to dedicate lines for voice mail access. A modular telephone cable is used to connect Classic Mail interposed
vacant Tel.Co. ports on the Merlin Control Unit. Mailbox owners can access voice mail by selecting one of these lines
pressing the voice mail access key.
Classic Mail 1030/3070 Design Package - Page 20