Home > ATT > Communications System > ATT Merlin 1030/3070 Classic Mail Release 1.6 Guide

ATT Merlin 1030/3070 Classic Mail Release 1.6 Guide

    Download as PDF Print this page Share this page

    Have a look at the manual ATT Merlin 1030/3070 Classic Mail Release 1.6 Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 164 ATT manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.

    							Merlin 1030/3070
    Classic Mail
    Design Package
    For Release 1.6
    Site Survey
    Record Merlin System Data
    Procedure:Record Merlin system information on the Site Survey forms.
    q
    q
    q
    Requirements:l
    l
    l
    l
    i Note:Enter this information on pages 6 and 7 of this package. Be sure to note any special telephoneMerlin 1030
    Feature Package 1, 2, 4 or 5
    Voice Terminal ports 11, 12, 13 and 14 set as ATTENDANT
    Merlin line ports set for Tone (DTMF) signaling
    services and indicate blocking of Off-Site Message Alert if necessary.
    Determine the Classic Mail Mounting Location:
    Procedure:Decide where to mount the Classic Mail.
    Requirements:
    The Classic Mail is generally wall-mounted within five feet of the Merlin Control Unit.
    i Note:
    Custom cables can be made for Telephone Emulation and Interposed connections if the
    Classic Mail must be mounted more than five feet from the Merlin Control Unit.
    The Classic Mail requires an area 19 X 18 for mounting. Describe the mounting location on
    page 7 of this package.
    Confirm Telephone Emulation Connections
    Procedure:Confirm that Merlin Voice Terminal ports 11, 12, 13 and 14 are available to use for Telephone
    Emulation.
    Requirements:
    The Classic Mail is must be connected to the Merlin Control Unit using Voice Terminal ports
    11, 12, 13 and 14. Four Voice Terminal ports are required.
    i Note:Voice Terminal ports 11,12,13 and 14 must be set to ATTENDANT. For an explanation of
    Telephone Emulation, see page 18 of this package.
    Classic Mail 1030/3070 Design Package - Page 1 
    						
    							q
    q
    q
    q
    Determine Voice Mail Access Lines
    Procedure:
    Decide which Merlin line ports to use for internal voice mail access.
    Requirements:The Classic Mail is must be connected to the Merlin Control Unit using line ports to provide
    internal users with voice mail access. Up to four access lines can be established for internal
    access. Voice mail access should be dedicated by connecting vacant line ports to Classic
    Mail interpose jacks 1 - 4. If there are no vacant line jacks available, voice mail access may
    be provided on a time-share basis by interposing the existing telephone lines with the
    Classic Mail.
    i Note:If possible, always dedicate voice mail access using vacant line ports on the Merlin Control
    Unit. If voice mail access is provided by time-sharing the existing telephone lines, connect the
    least busy telephone lines to the Classic Mail. Enter this information on page 7 of this
    package. For an explanation of Interposed voice mail access, see page 19 through 21 of this
    package.
    Record Voice Terminal/Mailbox Data
    Procedure:Record the intercom number, mailbox number, telephone type, directory name spelling
    and Voice Terminal programmed buttons for each mailbox owner. Script the primary and
    alternate greetings on the back of the Voice Terminal/Mailbox Data Sheet. If Off-Site
    Message Alert is required, enter the dialing sequence for pagers or off-site telephones.
    i Note:Copy page 8 of this package for each mailbox user.
    Determine Voice Mail Access Code
    Procedure:Determine if the Merlin telephone lines are connected to single-line ports of a PBX or to Centrex
    lines.
    RequirementsThe default access code is the star key. You may need to change the Classic Mail access
    code to prevent unwanted effects such as last-number-redial or hook-flash when a user is
    accessing the Classic Mail on an interposed line.
    i Note:Enter this information on page 9 of this package. If the Merlin Control Unit is not installed on
    Centrex lines or behind a PBX write “star” in the space provided.
    Determine the Need for a Touch-Tone Gate
    Procedure:
    The Touch-Tone Gate may be used to enhance messaging for callers with rotary dial telephones.
    When this feature is activated the Classic Mail, after answering , will wait for three seconds to
    receive any DTMF signal. If this signal is not received within three seconds, the Classic Mail
    will transfer the caller to the designated Attendant’s Intercom number. If the Touch-Tone gate
    is activated, the Company Greeting must be recorded with instructions to “press any key” if the
    caller has a Touch-Tone telephone.
    i Note:Enter yes or no on page 9 of this package.
    Classic Mail 1030/3070 Design Package - Page 2 
    						
    							q
    q
    q
    q
    qDetermine Administrator’s Mailbox Number
    Procedure:The administrator’s functions must be assigned to a mailbox. This designation is assigned to
    the first mailbox that is set up on the Classic Mail. The administrator’s function may be
    subsequently transferred to another mailbox as required.
    i Note:Enter this information on page 9 of this package.
    Decide who will be the Attendant.
    Procedure:Determine who will be responsible for answering calls coming into the business.
    Requirements:
    When the Classic Mail answers a call, it can offer the caller the option of transferring to an
    i Note:
    Procedure:
    i Note:
    attendant. If there is a single individual responsible for answering incoming calls, use that
    person’s Intercom number as the Attendant’s Intercom. When a caller presses 0, the Classic Mail
    will transfer the caller to the Intercom you have designated as the Attendant. If there is no one
    solely responsible for answering incoming calls, the Classic Mail can be configured without a
    designated Attendant’s Intercom.
    Enter this information on page 9 of this package. If there is no attendant write “none” in the
    space provided.
    General Delivery Mailbox
    If required, the general delivery mailbox function can be assigned to any mailbox or may be
    disabled entirely.
    If no one is responsible for reviewing and forwarding messages sent to this mailbox it is very
    important that this function be disabled. Enter this information on page 9 of this package. If
    this feature is not required, write “none” in the space provided.
    Assign Group Call Distribution Mailboxes
    Procedure:Calls into Group Call Distribution intercom numbers (850 - 855) may be routed to a single
    mailbox.
    Requirements:The Merlin Control Unit must
     have Feature Package 5
    i Note:Enter this information on page 9 of this package.
    Complete Business Hour Schedule
    Procedure:Determine the opening and closing hour and minute for each day of the week.
    Requirements:This feature must be configured before the Classic Mail can automatically switch between
    Day and Night operational modes. As shipped, the Classic Mail will operate in day mode
    only.
    i Note:Enter this information on page 9 of this package.
    Classic Mail 1030/3070 Design Package - Page 3 
    						
    							q
    q
    q
    qDetermine the Rings Before Answering Incoming Calls
    Procedure:Determine how long the Classic Mail should wait before answering incoming calls.
    Requirements:The Business Hour Schedule must be properly configured before the Classic Mail will
    automatically switch between day and night rings before answering an incoming call. The
    default for day mode operation is four rings and one ring for night mode operation. The
    Classic Mail can be configured not to answer in either operational mode by setting Rings-
    Before-Answer to 99 rings. If any line must operate differently from the other incoming
    lines, Rings-Before-Answer can be defined for any individual line.
    i Note:Enter the number of rings before the Classic Mail answers calls during day and night operation on
    page 9 of this package. For any line that must answer in a given number of rings at all times, enter
    the Rings-Before-Answer for that line.
    Determine the Rings Before Picking Up a Transferred Call
    Procedure:Determine how long the Classic Mail will wait before reconnecting with a caller.
    Requirements:
    After the Classic Mail transfers a call to an intercom, it will wait from one to nine rings
    before informing the caller that person is not available. The caller may then leave a
    message, transfer to another intercom or to the attendant. The default is four rings.
    i Note:Enter this information on page 9 of this package.
    Determine the Call Transfer Type
    Procedure:Select either direct or announced transfer method.
    Requirements:
    The Classic Mail can either transfer a call directly to an Intercom or announce over the
    intercom speaker that a call is waiting on a specified line.
    i Note:Enter this on page 9 of the Classic Mail Design Package.
    Script the Company Greetings
    Procedure:
    i Note:
    Write down what will be recorded for the day and night company greetings. If call routing is
    required, only use the company name for these greetings. All additional information is recorded
    in the Call Routing Top-Level Menu prompts for day and night operation.
    Enter this information on page 10 of this package. If the Touch-Tone Gate is being used, add
    this information to the script.
    Classic Mail 1030/3070 Design Package - Page 4 
    						
    							q
    q
    Complete Call Routing Worksheets
    Procedure:Use the Call Routing worksheets to document the call routing design.
    Requirements:Each telephone key 1 through 9 may be defined with one of three functions: 1) Play an
    informational message. 2) Transfer to an intercom or 3) Leave a message in a mailbox It is
    recommended that choices be limited to 3 or 4 keys to reduce confusion. A top-level menu
    prompt must be recorded to inform callers of the choices available.
    i Note:Complete the Call Routing worksheets for day and night operation on pages 11 through 14 of
    this package . The Top-Level Menu should inform callers of the available choices in addition to
    the standard auto attendant features: Transfer to an extension, Transfer to the attendant and
    the Company Directory. Any mailbox used for Call Routing must
     be set up with a password and
    a greeting before it can be specified in a route definition.
    Complete Mailbox Assignment Worksheet
    Procedure:List all mailbox owners on the Mailbox Assignment Sheets
    Requirements:
    Regular mailbox numbers are the same as the owner’s intercom number. Any mailbox owner
    that doesn’t have exclusive use of a Merlin telephone should be assigned a guest mailbox.
    Guest mailboxes are numbered from 900 to 999.
    i Note:Enter this information on pages 15 through 17 of this package.
    Classic Mail 1030/3070 Design Package - Page 5 
    						
    							Merlin 1030/3070
    Site Survey
    General Information
    Company
    Street
    CityState
    ZipPhone( )
    Contact
    Installing Technician
    Merlin System Information
    Merlin Model: 1030/3070Feature Modules:  q 1   q 2   q 4   q 5
    Automatic Route Selection:  q Yes    q No
    i If yes, attach SMDR Data
    Square: qPooled - Dial Access: qPooled - Button Access:  q
    Power Requirements: 110 Volts A/C q  Ground Test:  Pass qFail q   (Installers Only)
    MerlinLineLine BlockMerlinLineLine Block
    1030/3070Connections Pools OSA1030/3070Connections Pools OSA
    Telephone NumberLine JackPool #4Telephone NumberLine JackPool #
    4
    A0 (1)
    qD0 (16)
    q
    Al (2)
    qD1 (17)
    q
    A2 (3)
    qD2 (18)
    q
    A3 (4)
    qD3 (19)
    q
    A4 (5)
    qD4 (20)
    q
    B0 (6)
    qE0 (21)
    q
    B1 (7)
    qE1 (22)
    q
    B2 (8)
    qE2 (23)
    q
    B3 (9)
    qE3 (24)
    q
    B4 (10)
    qE4 (25)
    q
    C0 (11)
    qF0 (26)
    q
    C1 (12)
    qF1 (27)
    q
    C2 (13)
    qF2 (28)
    q
    C3 (14)
    qF3 (29)
    q
    C4 (15)
    qF4 (30)
    q
    Classic Mail 1030/3070 Design Package - Page 6 
    						
    							Merlin 1030/3070 Voice Terminal Connections
    IntercomOccupiedVacant
    10
    qq
    11TE-1
    q
    12TE-2
    q
    13TE-3
    q
    14
    TE-4q
    15
    qq
    16
    qq
    17
    qq
    18qq
    19
    qq
    20
    qq
    21
    qq
    22
    qq
    23
    qq
    24
    qq
    25
    qq
    26qq
    74
    75
    76q
    q
    qq
    q
    q
    27qq
    28
    qq
    29qq
    30
    qq
    31
    qq
    32
    qq
    33
    qq
    34q
    q
    IntercomOccupiedVacant
    35qq
    36qq
    37qq
    38qq
    39qq
    40
    qq
    41qq
    42qq
    43qq
    44qq
    45qq
    46qq
    47qq
    48qq
    49qq
    50qq
    51qq
    52qq
    53qq
    54qq
    55qq
    56qq
    57qq
    58qq
    59qq
    IntercomOccupiedVacant
    60qq
    61qq
    62qq
    63qq
    64qq
    65qq
    66qq
    67qq
    68qq
    69qq
    70qq
    71qq
    72qq
    73qq
    77q
    q
    Voice Mail Access Connections
    Telephone NumberClassic MailClassic MailMerlinVoice Mail
    Outside Line JackInterpose JackLine JackAccess Pool
    11
    22
    33
    44
    i Administrator’s Mailbox/Password:Administration Password:
    Describe the location for mounting the Classic Mail:
    Classic Mail 1030/3070 Design Package - Page 7 
    						
    							Voice Terminal/Mailbox Data Sheet
    (Copy this page for each mailbox)
    User Name:Intercom #:
    Type:
    Name Spelling
    Mailbox #:Regular qGuest q
    Off-Site Message Alert - Dialing Sequence:
    i Note: Script mailbox owner’s primary and alternate personal greetings on the back of this sheet
    Classic Mail 1030/3070 Design Package - Page 8 
    						
    							Merlin 1030/3070
    Classic Mail
    Application Design
    Access Code Required:s  6 - 1(star)Group Call Mailbox #1s  5 - 9GCD #850
    Rings Before Answer - Transferss  6 - 21-9Group Call Mailbox #2s  5 - 9GCD #851
    Touch-Tone Gate:s  6 - 9Yes/NoGroup Call Mailbox #3s  5 - 9GCD #852
    Administrator’s Mailbox #:s  5 - 51st MBGroup Call Mailbox #4s  5 - 9GCD #853
    Attendant’s Intercom #:s  5 - 61st MBGroup Call Mailbox #5s  5 - 9GCD #854
    General Delivery Mailbox #:s  5 - 71st MBGroup Call Mailbox #6s  5 - 9GCD #855
    Business Hour Schedule s  5 - 2
    MondayTuesdayWednesday
    ThursdayFriday
    SaturdaySunday
    Open
    Closed
    Rings Before Answering Incoming Calls s  5 - 1
    Day Mode
    Night Mode
    1 - 991 - 99
    Line 1Line 2Line 3Line 4Line 5Line 6Line 7Line 8Line 9Line 10
    1 - 991 - 991 - 99
    1 - 991 - 991 - 991 - 991 - 991 - 991 - 99
    Line 11Line 12Line 13Line 14Line 15Line 16Line 17Line 18Line 19Line 20
    1 - 991 - 991 - 99
    1 - 991 - 991 - 991 - 991 - 99
    1 - 991 - 99
    Line 21Line 22Line 23Line 24Line 25Line 26Line 27Line 28Line 29Line 30
    1 - 991 - 99
    1 - 991 - 991 - 991 - 991 - 991 - 991 - 99
    1 - 99
    i Note:Entering rings before answer for any single line will cause that line to ignore the Business Hour
    Table and always answer on the rings defined for that line.
    Classic Mail Transfer Method s 6 - 7
    Direct:q
    Announced:q
    Classic Mail 1030/3070 Design Package - Page 9 
    						
    							Company Greetings
    Day Greeting: s 1 - 1
    i Note: Record Auto Attendant and Call Routing information in Day Top-Level Menu - s 2 - 3
    Thank you for calling [Company Name]...
    i   Touch-Tone Gate: If you are calling from a Touch-Tone telephone, press any key now. Other wise,
    remain on the line and your call will be transfered to the attendant.
    Night Greeting: s 1 - 2
    i Note: Record Auto Attendant and Call Routing information in Night Top-Level Menu - s 2 - 1 - 3
    Thank you for calling [Company Name]. Our business hours are [business hours]...
    i   Touch-Tone Gate: If you are calling from a Touch-Tone telephone, press any key now. Other wise,
    remain on the line to leave a message in the General Delivery Mailbox.
    Classic Mail 1030/3070 Design Package - Page 10 
    						
    All ATT manuals Comments (0)

    Related Manuals for ATT Merlin 1030/3070 Classic Mail Release 1.6 Guide