ATT Merlin 1030/3070 Classic Mail Release 1.6 Guide

Call Routing Worksheet
Day Operation
Company Greeting: Thank you for calling [YOUR COMPANY NAME]. s 1 - 1
Top-Level Menu: s 2 - 3
Script the Top-Level Menu of instructions in the space below:
For sales, press 7. For service, press 8 ....
Key Routes: s 2 - 2
Select the action that will take place for each key used in the call routing map.
Day
Selector Code Key #
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)
(Extension)
Leave a Message in a...

i Note: To design additional routes, reproduce this page.
Day
Selector Code Key #
q
q
q
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)(Extension)
Leave a Message in a Mailbox
(No Coverage)Mailbox Number:
Day
Selector Code Key #
Hear a Message (Announcement Only)
Message Script:
Transfer to an Intercom
(Extension)
Intercom Number:
Leave a Message in a MailboxMailbox Number:
(No Coverage)
Classic Mail 1030/3070 Design Package - Page 12 

Call Routing Worksheet
Night Operation
q
q
q
Company Greeting: Thank you for calling [YOUR COMPANY NAME]. We are currently closed.
Our business hours are [BUSINESS HOURS]. s 1 - 2
Top-Level Menu: s 2 - 1 - 3
Script the Top-Level Menu of instructions in the space below:
For sales, press 7. For service, press 8....
Key Routes: s 2 - 2
Select the action that will take place for each key used in the call routing map.
Night
Selector Code Key #
Hear a Message (Announcement Only)
Message Script:
Transfer to an...

i Note: To design additional routes, reproduce this page.
Night
Selector Code Key #
q
q
q
q
q
qHear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)
Leave a Message in a MailboxMailbox Number:
(No Coverage)
Night
Selector Code Key #
Hear a Message (Announcement Only)
Message Script:
Transfer to an IntercomIntercom Number:
(Extension)(Extension)
Leave a Message in a MailboxMailbox Number:
(No Coverage)
Classic Mail 1030/3070 Design Package - Page 14 

Mailbox Assignment Sheet
s 7
Mailbox Owner
No.Mailbox Owner
No.
10
42
1143
1244
1345
14
46
15
47
1648
17
49
18
50
1951
2052
2153
22
54
2355
24
56
25
57
26
58
2759
28
60
2961
3062
31
63
32
64
33
65
34
66
3567
3668
3769
3870
3971
4072
4173
Classic Mail 1030/3070 Design Package - Page 15 

Mailbox OwnerNo.Mailbox Owner
No.
74928
75929
76930
77931
78
932
79933
900934
901
935
902
936
903
937
904
938
905939
906940
907941
908942
909943
910944
911945
912946
913947
914948
915949
916950
917951
918952
919953
920954
921
955
922
956
923957
924
958
925959
926960
927961
Classic Mail 1030/3070 Design Package - Page 16 

Mailbox Owner
No.Mailbox Owner
No.
962981
963
982
964
983
965984
966
985
967
986
968
987
969
988
970989
971990
972
991
973992
974993
975994
976
995
977996
978
997
979
998
980999
Classic Mail 1030/3070 Design Package - Page 17 

Classic Mail
Installation Overview
System Connections:
To understand how the Classic Mail operates it is important to understand the concept of Telephone
Emulation and Interposed lines.
Telephone Emulation Jacks:
Each Telephone Emulation jack is connected to the Merlin Control Unit in the same manner as a Merlin
Voice Terminal is connected. A Telephone Emulation connection is electronically identical to a Merlin
attendant console. The Classic Mail has the ability to use this Telephone Emulation....

Interposed Lines:
Even though Classic Mail Telephone Emulation operates just as a person does when answering calls coming
in on outside lines, it can’t answer a call from someone calling on a Merlin intercom line. The reason is
simple: The Classic Mail interacts with a caller, offering a menu of choices and taking action on the
caller’s selections. A caller may indicate which menu choices they would like to select by pressing the
touch tone key that corresponds with the desired selection. The Classic...

Voice Mail Access Lines
Primary Method - Dedicated Access
The preferred method of providing voice mail access for internal users is to use vacant Tel.Co. ports on the Merlin
Unit to dedicate lines for voice mail access. A modular telephone cable is used to connect Classic Mail interposed
vacant Tel.Co. ports on the Merlin Control Unit. Mailbox owners can access voice mail by selecting one of these lines
pressing the voice mail access key.
Classic Mail 1030/3070 Design Package - Page 20