ATT Definity CS Generic 1, S75, 7407 Plus Voice Terminal Instructions Manual

							Voice Message Retrieval
To retrieve your voice1
messages when your
Message light is on
2
3
4Dial the Voice Message Retrieval code
[dial tone]
Dial your own extension followed by [ # ]
[voice prompting]
Note: Do not press [ # ] if calling from someone
else’s extension; instead, dial your own extension
number and (if prompted) your security code.
Move through the messages with these dial pad
buttons:
[ 
# ]
NEXT (read next message)
[ 
3 ]
DELETE (erase from storage)
[ 
4 ]
HELP (request assistance)
[ 
5 ]
REPEAT (read message again)
[ 
8 ]
CALL (call back named extension)
Note: When you call back an extension with [ 
8 ] be
sure to also delete the message with [ 
3 ] either before
or after you place the call; otherwise the message will
remain in storage.
Hang up or press [ 
Drop Test ]
To retrieve voice1
messages for a co-worker
2
3
4Dial Voice Message Retrieval Coverage code
[dial tone]
Dial co-worker’s extension[dial tone]
lDial co-worker’s security code also, if prompted
Note: The security code must be dialed
within 10 seconds or you will receive an
intercept tone. If this happens, begin again
at Step 1.
Move through the messages with dial pad buttons
previously listed
Hang up or press [ 
Drop Test ]
27 
						

							Display Features
Activating and Clearing the Display
Your display is automatically activated when you press a call appearance or feature
button which requires displayed information. The display screen is usually cleared
by pressing [ 
Normal ] or, for some features, the display automatically returns to normal
mode after the information has been displayed for a designated number of seconds.
To clear the display after using the Timer feature, you must press [ 
Timer ] a second
time.
Normal Mode
In normal mode, the display shows call information for the current active call
appearance button:
You may have as many as 10 call appearance buttons. Beginning with the first
button in the upper left hand corner of your faceplate and going down, the display
identifies the first 5 buttons as a through e; the 5 buttons in the second column
are identified as f through j. When the display shows [ a=
    ] it represents call
information for the first call appearance button. The next button down would be
shown as [ b=
    ], and so on, continuing through [ j=    ] if all 10 of these
buttons are used for call appearances.
l
l
l
l
When you dial an extension, that number is shown and then replaced by the
called party’s name and extension.
When a call is received from another extension, the caller’s name is shown; when
a call is received from outside, [ OUTSIDE CALL
 ] or a trunk identifier is shown.
The display remains in normal mode until you activate one of the other
display features. After using any of these features, return to normal mode
by pressing [ 
Normal ].
Inspect
To see who’s calling1
Press [ Inspect ]
while on a call
lName and number of caller shown if from
extension; [ OUTSIDE CALL ] or other trunk source
shown if from outside
Note: New caller information is shown for
30 seconds when call is received; then display
returns to normal mode.
28 
						

							To see who’s on hold1
Press [ Inspect ]
while on a call
2
Press [ 
xxxxx ] of held call
lYou remain connected to present call
3
Press [ 
Normal ] to exit Inspect mode
To answer new call
while on a call1
Press [ 
Normal ] (if not already in normal mode)
lFinish present call or put on hold
2
Press [ 
xxxxx ] of new call
Integrated Directory
To search directory
1
Press [ Directory ]
for a name
2
Key in selected name with dial pad:
last name, comma (use [ 
* ], first name or initial
3 Press [ Next Message ] for each successive directory
name you wish to see
lTo search for a new name, begin again at Step 1
To place call to
name shown
1
Lift handset
2
Press [ 
Return Call ] while name is shown
Note: You can also leave your handset on-hook. The
speakerphone will turn on automatically when you
press [ 
Return Call ]
To leave directory and
return to normal display1
Press [ 
Normal ]
29 
						

							Message Retrieval
To see your messages1
Press [ Msg Rtrv ]
when your Message light
2Press [ 
Next Message ] to see first message (and then for
is on (while on-hook,
off-hook, or on a call)
each following message)
To return a call to1
Lift handset
message sender2
Press [ Call Disp ] while any part of message is shown
Note: You can also leave your handset on-hook. The
speakerphone will turn on automatically when you
press [ 
Call Disp ].
To erase a message1
Press [ 
Delete ] while any part of message is shown
To see co-worker’s
1Press [ 
CoverMsg Retrieve ]
messages (can be during2Dial co-worker’s extension
call with co-worker)
Note: You must first be3Press [ 
Next Message ] to see first message (and then for
designated as a system-each following message)
wide message retriever by
your System Manager.
To return call for1
Press [ Transfer ]
co-worker to displayedlCo-worker put on hold
extension (while on call
with another co-worker)2
Press [ 
Call Disp ] while any part of message is shown
3
Press [ 
Transfer ]
lCo-worker connected to call attempt
To erase a message1Press [ 
Delete ] while any part of message is shown
30 
						

							To leave
Message Retrieval and
return to normal display1
Press [ Normal ]
Normal
4
To return to normal1
Press [ Normal ]
display after using any
display featurelDisplay will show call information for active
call appearance
Stored Number
To see number stored on1
Press [ Stored # ]
an AD button
2
Press selected [ 
AD xxxxx ]
lStored number shown
3
Press [ 
Normal ] to return to normal display
or repeat Step 2 to see another stored number
To see number stored as a1
list item
2Press [ 
Stored # ]
Press selected [ 
Personal List ] or [ Group List ] or
[ 
System List ]
or Dial appropriate AD List code:
lList 1
lList 2
lList 3
Note: An [ 
Enhanced List ] may also be available; see
your System Manager.
31 
						

							3
Dial selected list item (1, 2, 3...)
lStored number shown
4
Press [ 
Normal ] to return to normal display
or begin again at Step 2 to see another stored number
To see the number you1
Press [ 
Stored # ]
last dialed2Press [ Last Dialed ]
or Dial Last Number Dialed code
Time/Date
To see date and time1
Press [ Date/Time ]
lTime is displayed on the lefthand side of the
bottom line
lAfter a few seconds, display returns to normal
mode in which only the time appears
Timer
To see elapsed time1
Press [ Timer ]
(hours, minutes, seconds)
lGreen light goes on
2
Press [ 
Timer ] again to stop timer and clear display
lGreen light goes off
32 
						

							Tones and Their Meanings
Ringing tones are produced by an incoming call. Handset tones are those which you
hear through the handset (receiver).
Ringing Tones
l1 ring — A call from another extension.
l2 rings — A call from outside or from the attendant.
l3 rings — A priority call from another extension, or from an Automatic Callback
call you placed.
lring-ping (half ring, not repeated) — A call redirected from your voice terminal to
another because Send All Calls or Call Forwarding All Calls is active.
Handset Tones
lbusy tone — A low-pitched tone repeated 60 times a minute; indicates the number
dialed is in use.
lcall waiting ringback tone — A ringback tone with a lower-pitched signal at the
end; indicates that the extension called is busy, but the called party has been
given a call waiting tone.
l
l
l
l
l
l
l
lcall waiting tone — One, two, or three beeps of high-pitched tone, not repeated;
indicates an incoming call is waiting to be answered. Number of beeps designates
the source: 1 for an internal call, 2 for an outside or attendant call, 3 for a
priority call.
confirmation tone — Three short bursts of tone; indicates a feature activation or
cancellation has been accepted.
coverage tone — One short burst of tone; indicates your call will be sent to another
extension to be answered by a covering user.
dial tone — A continuous tone; indicates dialing can begin.
intercept/time-out tone — An alternating high and low tone; indicates a dialing
error, a denial of the service requested, or a failure to dial within a preset interval
(usually 10 seconds) after lifting the handset or dialing the previous digit.
recall dial tone — Three short bursts of tone followed by a steady dial tone;
indicates the feature request has been accepted and dialing can begin.
reorder tone — A fast busy tone repeated 120 times a minute; indicates all trunks
are busy.
ringback tone — A low-pitched tone repeated 15 times a minute; indicates the
number dialed is being rung.
33 
						

							Problem
A feature doesn’t
work as noted in
the book.1
2
3
4
There are no
Feature Codes
(such as Call
Forward code or
Send All Calls
code) written in
the appropriate
blanks in this
guide.
Troubleshooting
Solution
Reread the procedure and try again.
For many features you must lift the handset before you can
use the feature.
Check with your System Manager to be sure this feature
is administered on your voice terminal.
You may have an older version of the System 75 software
so that some features may have slight differences from the
procedures described in this guide. Check the section
below on Version Notes for ways in which these
features work differently.
See your System Manager for a list of Feature Codes for
features assigned to your voice terminal. Then, write the
codes in this guide.
Problem
There’s no dial
tone.
Solution
1
2
3
4Check with your System Manager to be sure your voice
terminal is administered correctly.
Make sure that the handset and line cords at your voice
terminal are securely connected at both ends.
Find a working voice terminal of the same type as your
own. Unplug this voice terminal from its modular wall
jack. Plug your voice terminal into that jack and check
if it gets dial tone.
If your voice terminal still does not work, plug the
working voice terminal (of the same type) into your
modular wall jack. If the working voice terminal has dial
tone, your own voice terminal is faulty. See your System
Manager.
34 
						

							ProblemSolution
The telephone1
Set the ringer volume to a higher level.
doesn’t ring.
2
Check if you have pressed the Ringer Off
feature button.
3
Place a test call from another extension to
your extension.
4
Check the line cord to make certain that it is securely
connected at both ends.
5
If there is still a problem, see your System Manager.
The lights do not1
Check the line cord to make certain that it is securely
go on next to theconnected at both ends.
buttons.
2
If there is still a problem, see your System Manager.
System 75 Version Notes
If you have Version 1 or 2 of System 75, some features may work a little differently
than noted in this guide. The following list explains the slight differences in these
features.
Note: If You are uncertain what version of the System 75 software your business is
using, check with your System Manager.
FeatureSystem 75 Version
Abbreviated
If you are using
Dialing
Version 1
If you are using
Version 1 or 2
Call ForwardingIf you are using
All CallsVersion 1 or 2
Last Number
If you are using
Dialed
Version 1
Priority Calling
If you are using
Version 1 or 2Changes in Feature Operation
You can store up to 16 digits
rather than 24 digits.
You cannot use an
Enhanced List.
You cannot forward someone
else’s calls.
You can store up to 16 digits
rather than 24 digits.
You cannot change a regular
call into a priority call.
35 
						

							Key Words to Know
activate  To begin or turn on the operation of a feature.
attendant  The person who handles incoming and outgoing calls at the main
telephone console.
AUDIX  Audio Information Exchange, an optional voice mail and message service
which provides coverage for calls to you by recording callers messages and reporting
Leave Word Calling messages.
call appearance  A button used exclusively to place, receive, or hold calls. It has
an assigned extension number and is equipped with a red in-use light and a green
status light.
console permission  The authorization (from your System Manager) to initiate
Call Forwarding All Calls for an extension other than your own.
coverage  Automatic redirection of calls from an unanswered phone to another
phone. Redirection could be to the extension of a receptionist, secretary, co-worker,
AUDIX, or message center. A person who provides coverage is a covering user.
DEFINITY Communications System Generic 1  The AT&T switch to which you
may be connected. (Your voice terminal may be connected to System 75 instead.)
Both DEFINITY Generic 1 and System 75 are communications systems which
transmit and receive voice and data signals for all communications equipment in
your network.
dial pad  The 12 pushbuttons you use to dial a number and access features.
enhanced list  One of the 4 types of Abbreviated Dialing lists; programmable only
by the System Manager. Contains phone numbers useful to all system members, and
stores each of those numbers as a 1-, 2-, or 3-digit list item.
extension  A dialing number of 1 to 5 digits assigned to each phone connected to
your DEFINITY Generic 1 or your System 75.
feature  A special function or service, such as Conference, Hold, Send All Calls, etc.
feature code A dial code of 1, 2, or 3 digits, which you use to activate or cancel
the operation of a feature.
group list  One of the 4 types of Abbreviated Dialing lists; programmable only by
the System Manager. Contains phone numbers useful to members of a specific group,
and stores each of those numbers as a 2-digit list item.
handset  The handheld part of the voice terminal which you pick up, talk into, and
listen from. Also known as the receiver.
message retriever  A person authorized by the System Manager to retrieve messages
for other users.
off-hook  When the handset is removed from the cradle (for example, when you lift
the handset to place or answer a call).
on-hook  When the handset is left on the cradle (for example, when you use the
speakerphone).
36