ATT DEFINITY Communications System Generic 3 Instructions Manual

Automatic Wakeup
Issue  3   March 1996
3-227
Interactions
The following features interact with the Automatic Wakeup feature.
nAttendant or Voice Terminal Display
If the console or terminal is in the Automatic Wakeup mode and the user 
presses another display mode button, the Wakeup mode is aborted and 
the wakeup request is not entered, changed, or deleted.
nDo Not Disturb
If Do Not Disturb  is active at a voice terminal, the Automatic Wakeup 
feature d eactivates Do Not Disturb for that terminal, and...

Feature Descriptions
3-228Issue  3   March 1996 
nHospitality-Related System Parameters assignments:
— Extension number for the wakeup log printer, if a journal printer is 
used
— The time for the scheduled Wakeup Activity Report to b e printed
— The time for the scheduled Wakeup Summary Report to be printed
— Integrated Announcement Extension if the Announcement Typ e  is 
integrated
— Default Announcement Extension if the Announcement Type is 
multiple-integrated
(G3V3 and  later releases)  If you are...

Basic Call Management System (BCMS)
Issue  3   March 1996
3-229
3
Basic Call Management System 
(BCMS)
Feature Availability
This feature is available with all Generic 3 releases.
Description
Provides real-time and historical reports to assist customers in managing 
individual agents, ACD splits (hunt groups), VDNs, and trunk groups. These 
reports are a subset of those available on the CMS adjunct. BCMS reports can 
be accessed and displayed on the Management Terminal or printed on demand 
on the printer...

Feature Descriptions
3-230Issue  3   March 1996 
measurements data evaluation and access the switch data remotely. Reports 
can also be scheduled to print on the Report Scheduler system printer.
An examp le of each BCMS report follows, along with a brief description of the 
data in the report. More detailed information on these reports can be found in 
DEFI NI TY Com munications System Generic 3 Basic Call Management System 
(BCMS) O perations
, 555-230-704.
VuStats, available in G3V3 an d later...

Basic Call Management System (BCMS)
Issue  3   March 1996
3-231
where
accepted 
— Is the number of calls answered for which the q ueue time was less 
than or e qual to the administered service level for the sp lit.
dequeued 
— Is the number of calls that encountered t he split’s queue, b ut were 
NOT answered, abandoned, or outflowed.  This occurs with multiple split 
queuing.
For VDNs, BCMS calculates the Percent Within Service Level as follows:
where
accepted 
— Is the number of answered calls (num...

Feature Descriptions
3-232Issue  3   March 1996 
There are three monitor commands, one to print each real-time report:
nbcms split
nbcms system
nbcms vdn
The bcms split c ommand g enerates the BCMS Split Status Report. The bcms 
system  command  generates  the  BCMS System Status  Report. The bcms vdn 
command generates the BCMS VDN Status Re port.
Whenever a status report is displayed on the G3 Management Terminal, it is 
updated automatically a p proximately every 30 seconds. You  can  immediately...

Basic Call Management System (BCMS)
Issue  3   March 1996
3-233
Screen 3-8. BCMS Split Status Report Screen
Report Headers, Abbreviations, and 
Their Definitions
The header information at the top of each page includes the command entered 
to g enerate the report, the page number and the total num ber of p a ges in the 
report, the title of the report, and the time and date the report was generated. If 
there are more than nine agents in the sp lit, the remaining agent information 
a p pears on subsequent...

Feature Descriptions
3-234Issue  3   March 1996 
Split Name — The administered name of the split. This name usually describes 
the purp ose or service of the split (for example, sales, service, or help line). If no 
name exists, BCMS displays the sp lit extension (for example, EXT 65222).
NOTE:
The split name is limited to a maximum of 11 characters. If you enter more 
than 11 c haracters, the a dd itional characters are not printed on the System 
Printer.
Calls Waiting 
— The number of calls currently...

Basic Call Management System (BCMS)
Issue  3   March 1996
3-235
this split and is not included in this number. The a gent is included in the Other 
state count.
Extn 
— The numb er of agents in this split who are currently on non-ACD calls. 
These non-ACD calls may be either incoming (direct to the extension) or 
outgoing (direct from the extension). Those a gents receiving or making extension 
calls while in Avail, ACW, or AUX work mode is recorded as being on extension 
calls.
Other 
— The numb er of...

Feature Descriptions
3-236Issue  3   March 1996 
EXT OUT CALLS — The number of non-ACD calls that the agent has ma de 
(outgoing) since the beginning of the current interval. (Calls in process are not 
counted until they are comp leted.) The maximum value is 255.
BCMS System Status Report
The  BCMS System Status Report provides current (real-time) status information 
for either all BCMS splits or selected BCMS sp lits. This report displays data 
accrued since the last interval  boundary. For examp le, if...