ATT DEFINITY Communications System Generic 3 Instructions Manual

Contents
xiiIssue  3   March 1996 
Hard ware/Software Re quirements 3-125
nAttendant Priority  Queue 3-126
Feature Availability3-126
Desc ription 3-126
Priority by Call Type 3-128
Considerations 3-128
Interactions 3-128
Interactions for Priority by Call Type (G3V4 and later 
releases) 3-129
Ad ministration 3-129
Hard ware/Software Re quirements 3-130
nAttendant Recall3-131
Feature Availability3-131
Desc ription 3-131
Considerations 3-131
Interactions 3-131
Ad ministration 3-131
Hard ware and Software...

Contents
Issue  3   Marc h 1996xiii
System-Parameters Customer-Options Form3-137
System-Parameters Hospitality Form3-137
Hard ware and Software Requirements 3-137
nAttendant Serial  Calling 3-138
Feature Availability3-138
Desc ription 3-138
Considerations 3-138
Interactions 3-138
Ad ministration 3-139
Hard ware/Software Re quirements 3-139
nAudible Message Waiting 3-140
Feature Availability3-140
Desc ription 3-140
Considerations 3-140
Interactions 3-140
Ad ministration 3-140
Hard ware and Software...

Contents
xivIssue  3   March 1996 
nAuto Start and Don’t Split 3-156
Feature Availability3-156
Desc ription 3-156
Considerations 3-156
Interactions 3-156
Ad ministration 3-157
Hard ware and Software Requirements 3-157
nAuto-Available Split  (AAS)3-158
Feature Availability3-158
Desc ription 3-158
Considerations 3-158
Interactions 3-158
ACD Splits3-158
Auto-Answer 3-159
Agent Logout3-159
Group Ad ministration 3-160
CMS Notifications3-160
Adjunct CMS Move Agent 3-160
Ad ministration 3-160
Hunt Group...

Contents
Issue  3   March 1996xv
Call Distribution 3-170
Direct Department Calling3-170
Uniform Call Distribution 3-171
Exp ert Agent Distribution3-171
Split Queuing and Announcements3-171
Forced First Announcement 3-172
Entering the Queue 3-173
First Announcement3-173
Second Announcement3-174
Forced Disconnect3-175
Announcement Rules 3-175
Intraflow and Interflow 3-175
Queue Status Indications3-176
Priority Queuing3-176
Agent Call Handling3-176
CMS 3-180
BCMS 3-180
Abandoned Call Search3-180
Service...

Contents
xviIssue  3   March 1996 
Ad ministration 3-194
Hard ware and Software Requirements 3-195
nAutomatic Circuit Assurance (ACA) 3-196
Feature Availability3-196
Desc ription 3-196
Considerations 3-198
Interactions 3-198
Ad ministration 3-199
Hard ware and Software Requirements 3-200
nAutomatic Incoming Call Display3-201
Feature Availability3-201
Desc ription 3-201
Considerations 3-201
Interactions 3-202
Ad ministration 3-202
Hard ware and Software Requirements 3-202
nAutomatic Route Selection...

Contents
Issue  3   March 1996xvii
Desc ription 3-218
Considerations 3-219
Terminating Test Lines 3-219
Interactions 3-220
Ad ministration 3-220
Hard ware/Software Re quirements 3-220
nAutomatic Wakeup3-221
Feature Availability3-221
Desc ription 3-221
Considerations 3-225
Interactions 3-227
Ad ministration 3-227
Hard ware and Software Requirements 3-228
3 nBasic Call Management System (BCMS)3-229
Feature Availability3-229
Desc ription 3-229
Ac c eptable Service  Level 3-230
Percent Within Service Level...

Contents
xviiiIssue  3   March 1996 
Report Headers, Ab breviations, and 
Their Definitions 3-249
BCMS Split  Report3-251
Report Headers, Ab breviations, and 
Their Definitions 3-253
BCMS Split  Summary Re port3-257
Report Headers, Ab breviations, and 
Their Definitions 3-259
BCMS Trunk Group Report3-264
Report Headers, Ab breviations, and 
Their Definitions 3-266
BCMS Trunk Group Summary Report 3-268
Report Headers, Ab breviations, and 
Their Definitions 3-270
BCMS VDN Re port 3-272
Report Headers, Ab...

Contents
Issue  3   March 1996xix
Feature Availability3-296
Desc ription 3-296
Sample Ap plications3-297
Considerations 3-298
Interactions 3-299
Ad ministration 3-306
Hard ware and Software Requirements 3-306
nBusy Verification of Terminals and Trunks 3-307
Feature Availability3-307
Desc ription 3-307
Considerations 3-309
Interactions 3-310
Ad ministration 3-311
Hard ware and Software Requirements 3-311
3 nCall Coverag e 3-312
Feature Availability3-312
Desc ription 3-312
Call Coverage Path 3-312
Multiple...

Contents
xxIssue  3   March 1996 
Resource Limitation Call Record Handling
Options 3-328
Set Time  and  Date 3-329
CDR Data Formats3-329
Date Record Format3-329
Call Detail Record  Format3-331
Call Detail Record  Fields 3-361
CDR Output Devices 3-379
Remove # from CDR Records3-381
Considerations 3-381
Capacities3-381
Account Code Recording3-381
CDR Device Baud Rate Limits 3-381
Interactions 3-382
Ad ministration 3-392
System Parameters3-392
Date and Time 3-393
Trunks, Loudspeaker Paging, and 
Code...

Contents
Issue  3   March 1996xxi
Security Measures 3-402
Considerations 3-402
Interactions 3-403
Ad ministration 3-405
Hard ware and Software Requirements 3-405
nCall Management System (CMS) 3-406
Feature Availability3-406
Desc ription 3-406
nCall Park 3-407
Feature Availability3-407
Desc ription 3-407
Considerations 3-408
Interactions 3-408
Ad ministration 3-409
Hard ware and Software Requirements 3-410
nCall Pickup3-411
Feature Availability3-411
Desc ription 3-411
Considerations 3-412
Interactions...