ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual

							BCMS Report Generation
4-96Issue  4  September 1995 
Screen 4-51. Report Scheduler Form with the Print Interval Set to scheduled 
4. Enter the time you want the report printed and press 
RETURN.
— The cursor moves to the Sun: field.
5. Enter y for the day(s) you want the report printed. Use 
RETU RN to move the 
cursor to the next field.
6. When you are finished, press 
ENTE R.
— The report has been scheduled, and the system presents the enter 
command: prompt.
 
 list bcms summary vdn ##### day xx/xx xx/xx
            Page 1
REPORT SCHEDULER
                                                  Date: 11:00 pm MON APR 23, 1990
 
 
     Job Id: 1                         Job Status: none
 
     Command: list bcms summary vdn #### day xx/xx xx/xx schedule
 
     Print Interval: scheduled
 
     Print Time: xx:xx
 
 
          Sun: n   Mon: n   Tue: n   Wed: n   Thu: n   Fri: n   Sat: n
  
						

							Issue  4  September 19955-1 
System Printer
The system printer, rather than the slave printer that is attached directly to the 
Management Terminal is used  to print those reports that are scheduled. 
However, when desired and on demand, individual reports may still be printed  
using the printer that is attached to the Management Terminal.
The Report Scheduler feature uses the system printer as its output device. The 
hardware parameters for the system printer must have been previously 
administered.
The c ustomer uses the Feature-Related System Parameters screen to administer 
the hardware parameters of the system printer. The system administrator login 
may access this sc reen form by entering the change system-parameters 
features command. The procedures for administering the system printer are 
different for G3i and G3r.
G3i System Printer Administration
Screen 5-1 shows the Feature-Related System Parameters sc reen for Generic 3i 
and  Table 5-1 desc ribes the data fields for this screen.
5
System Printer and Report Scheduler 
						

							System Printer and Report Scheduler
5-2Issue  4  September 1995 
Screen 5-1. System Printer Hardware Administration Screen for G3i
NOTE:
The  Measurement Interval field determines the length of the BCMS time 
interval. Choices are  hour and  half-hour.
The system printer must use an Electronic Industries Association EIA 232 
asynchronous serial interface. The AT&T 475 printer and the AT&T 572 
printer (or compatible) meet these requirements and are recommended for 
use as the system printer. Depending upon the type and/or model of serial 
printer that is used, certain hardware option switch settings may have to be 
changed as a part of the installation procedure. Appendix B, Data Module 
and  Printer Options lists the option switch setting s for the AT&T 475 printer 
and the p rogrammable settings for the AT&T 572 printer.
 Page  4 of 6
                        FEATURE-RELATED SYSTEM PARAMETERS
SYSTEM PRINTER PARAMETERS
             System Printer Extension: _____                 Lines Per Page: ___
                  EIA Device Bit Rate: ____
SYSTEM-WIDE PARAMETERS
                          Switch Name: ____________________
CALL CENTER SYSTEM PARAMETERS
 Expert Agent Selection (EAS) Enabled? _    Direct Agent Announcement Delay: __
Minimum Agent-LoginID Password Length: _          Converse First Data Delay: _
  Direct Agent Announcement Extension: _____     Converse Second Data Delay: _
Msg Waiting Lamp Indicates Status For: __
CALL MANAGEMENT SYSTEM PARAMETERS
BCMS/VuStats Measurement Interval: _________
BCMS/VuStats Abandon Call Timer (seconds): __ Validate Login IDs? _
          ACD Login Identification Length: _           Adjunct CMS Release: ____
MALICIOUS CALL TRACE PARAMETERS
               Apply MCT Warning Tone? _     MCT Voice Recorder Trunk Group: ___ 
						

							System Printer
Issue  4  September 1995
5-3
G3r System Printer Administration
Screen 5-2 shows the Feature-Related System Parameters screen for Generic  3r, 
and Table 5-2 desc ribes the data field s for this sc reen.
Table 5-1. System Printer Hardware Administration for G3i
Field Description
Printer Extension: There are two possible options for the printer data link: (1) enter 
EIA if connected directly to the switch processor DCE 
connector on the back of the G3i cabinet (refer to Figure 5-1 on 
page 5-5 which follows), or (2) enter the extension number if 
connected to a switched port. There are two different types of 
switched port circuits. The TN754 circuit pack supports 
c onnections to 7400A-type data modules, while the TN726 
circuit pack supports connections to the Asynchronous Data 
Unit (ADU)-type data module. Local requirements will 
determine which data link option to select. If the EIA connection 
is not available (for example, the CDR feature is already using 
it) one of the switched ports must be used. If the EIA connection 
is used by the system printer and at a later date it is desired to 
enable the CDR feature, then the system printer should be 
moved to a switched port to accommodate CDR.
EIA Bit Device Rate: 1200 bps are recommended whenever the Printer Extension: 
field is administered as EIA. Although other speeds may be 
administered, 1200  bps are adequate for this application, less 
demanding of the switch resources, and should eliminate any 
potential data buffer overflow problems. Whenever a switched 
port circuit is used, the EIA Bit Device Rate: field that is 
administered on the Data Module sc reen form will apply.
Lines Per Page: The number of lines on the computer form. The range is from 24 
to 132. Generally, 60 will be the ap p ropriate selection. 
						

							System Printer and Report Scheduler
5-4Issue  4  September 1995 
Screen 5-2. System Printer Hardware Administration Screen for G3r
NOTE:
The  Basic CMS Measurement Interval: field determines the length of the 
BCMS time interval. Choices are  hour and  half-hour.
The system printer may be either an AT&T 475  printer or AT&T 572 printer.  
Depending upon the model of serial printer that is used, certain hardware 
option switch settings may have to be changed as a part of the installation 
procedure. Ap pendix B, Data Module and Printer Op tions lists the option 
switch settings for the AT&T 475 printer and the programmable settings for 
the AT&T 572 printer.
Table 5-2. System Printer Hardware Administration for G3r
Field Description
Printer Extension: Enter the data module extension number associated with the 
system printer.
Lines Per Page: The number of lines on the computer form. The range is from 
24 to 132. Generally, 60 will be the appropriate selection.
change system-parameters features
        Page  4 of 6
                           FEATURE-RELATED SYSTEM PARAMETERS
SYSTEM PRINTER PARAMETERS
             System Printer Extension: _____                 Lines Per Page: ___
SYSTEM-WIDE PARAMETERS
                          Switch Name: ____________________
CALL CENTER SYSTEM PARAMETERS
 Expert Agent Selection (EAS) Enabled? _    Direct Agent Announcement Delay: __
Minimum Agent-LoginID Password Length: _          Converse First Data Delay: _
  Direct Agent Announcement Extension: _____     Converse Second Data Delay: _
Msg Waiting Lamp Indicates Status For:
CALL MANAGEMENT SYSTEM PARAMETERS
BCMS/VuStats Measurement Interval: _________
BCMS/VuStats Abandon Call Timer (seconds): __ Validate Login IDs?
          ACD Login Identification Length: _           Adjunct CMS Release: ____
MALICIOUS CALL TRACE PARAMETERS
               Apply MCT Warning Tone? _     MCT Voice Recorder Trunk Group: ___ 
						

							System Printer
Issue  4  September 1995
5-5
Figure 5-1. Rear View, Single Carrier Cabinet  Detail shows ports, with DCE port shaded 
in black
System Printer Data Link Operation
and Maintenance
O peration and maintenance of the system printer data link is significantly 
different from the CDR and journal printer data links. For example, the CDR and 
journal printer data links are maintained in a constant link up state, while the 
system printer data link is only brought up once every 15 minutes provided there 
are reports to be printed, or when an immediate report is scheduled.
The system printer data link has three states that identify its operational 
condition. The states are: (1) link up, (2) link down, and (3) maintenance busyout. 
Whenever the communication path (including software processes, hardware 
cabling, and printer) functions properly and data is exchanged successfully 
between them, the data link is defined as being in the link up state. The link down 
state refers to all times except (1) whenever reports are being printed and (2) 
whenever maintenance personnel have disabled the link.  The maintenance 
busyout state is the result of executing the busyout sp-link command from the 
Manager I terminal. While in the maintenance busyout state, the switch software 
p rocesses are disabled and the link retry operation is disabled.
It is assumed that all customers will monitor the operating status of the system 
printer and, as necessary, refill the paper bin, relieve any paper jams, verify that 
the p rinter is receiving power, etc .
DCE 
						

							System Printer and Report Scheduler
5-6Issue  4  September 1995 
NOTE:
A point of clarific ation is that only AT&T services personnel can execute the 
busyout sp-link command. This is normally only performed via the 
maintenance login. Therefore, as necessary, all nonmaintenance personnel 
should simply flip the printer power switch to the OFF p osition to refill the 
paper bin and remove jammed paper. Subsequently, the system printer 
can be restored on-line by turning the power switch ON.
If the system printer link generates either a Warning alarm or a Minor alarm, the 
problem should be referred to the proper maintenance personnel.
Report Scheduler
The Report Scheduler may be used with many switch features. Specifically, 
virtually all list, display, or test commands may be executed with the schedule 
qualifier. Therefore, the system administrator login, maintenance login, and other 
logins, may schedule reports.
Whenever a command containing the schedule option is executed, it results in 
generating a Job Id. A maximum of 50 different Job Ids (50 different reports) can 
be scheduled for printing. The Report Scheduler feature is used to specify the 
actual day(s) and time of day that each report will be printed. 
Print Intervals
For purposes of printing reports, three print intervals are available:
nimmediate — If you select this option, the report will be printed 
immediately.
nscheduled — If you select this option, the date, time, and day(s) 
parameters for the report are set administratively.  To change them, 
readministration is required.
ndeferred — If you select this option, the report will be generated once for 
the date, time, and day specified.
Adding a Report to the Report Scheduler
To add a report to the Report Scheduler, enter a list, test, display, or other 
command followed by the schedule option. Whenever a report is initially 
sc heduled, the print interval of immediate is automatically assigned as the 
default. Therefore, if immediate is not desired, the print interval must be 
changed to deferred or scheduled and a day and print time must still be added 
to the Report Scheduler. Table 5-3 describes the data field s for this sc reen. 
						

							Report Scheduler
Issue  4  September 1995
5-7
Screen 5-3. Adding a Report with the List Measurements Attendant-Group Schedule 
Command
Table 5-3. Report Scheduler Field Descriptions 
Field Description
Job Id: This is a disp lay-only field. Whenever a command is executed 
with the qualifier schedule, the system responds by generating a 
unique Job Id number.  The Job Id assigned by the system is the 
lowest number within the range of 1 through 50 that is not in use.
Job Status: This is a disp lay-only field. It identifies the print status of the 
report.  Since the job is not yet on the Report Scheduler, this field  
displays none.
Command: This is a disp lay-only field. It dis plays the command line 
parameters ACTION, OBJECT, and QUALIFIER, of the command 
being scheduled.
Continued on next page
list measurements attendant-group                                         Page 1
                                REPORT SCHEDULER
    Job Id: 1                         Job Status: none
    Command: list measurements attendant-group
    Print Interval: immediate 
						

							System Printer and Report Scheduler
5-8Issue  4  September 1995 
Print Interval: This field  has three options:  immediate, deferred, and sc heduled. 
The immediate option is initially assigned as a default. Thereafter 
this option is used whenever the administrator would like to print 
the report immediately.  Whenever the Print Interval: field is 
changed from immediate to deferred, or scheduled, the 
system resp onds as appropriate with the word deferred or 
sc heduled. Furthermore, the screen changes to the format shown 
in Screen 5-4 on page 5-9 and the administrator is prompted to 
enter values for the Print Time: and the days of the week fields.
NOTE:
The deferred option is only used when you want to 
schedule the report for a single printing.  Thereafter, the 
Job Id is automatically removed from the Report Scheduler.  
Those reports that are administered as scheduled are 
printed on a week after week basis.
Print Time: Within a given hour, reports may be sc heduled at 15-minute 
intervals (that is, xx:00, xx:15, xx:30, or xx:45). The system p rinter 
requires significant switch processor resources. Therefore, it is 
important that the reports be scheduled for off-peak hours. 
Furthermore, the reports should not all be scheduled for the same 
hour and time interval, but should be stagg ered across multiple 
off-peak time intervals.  If, because of printing volume or other 
problems, a report is not printed within four hours of its sc heduled 
time interval, it will not be printed until its next scheduled time 
interval.  This is a 4-hour (non-administrable) limit.  Immediate 
and deferred job s would be removed from the Report Scheduler 
under this scenario and would require reentry to p rint.
Days of WeekFor each day of the week that the report is to be printed, enter y 
(yes).  Alternatively, enter n (no) for those days when the report 
should not be printed.  Selecting an n for all seven days of the 
week will effectively d isable a report from being printed.  Days are 
defaulted to n.
Table 5-3. Report Scheduler Field Descriptions  — Continued
Field Description
Continued on next page 
						

							Report Scheduler
Issue  4  September 1995
5-9
Screen 5-4. Administering a Time/Date When Adding a Scheduled Report
Other commands, such as those described in Chapters 4 and 5, are add ed to 
the Rep ort Sched uler in a similar manner. Simply append the schedule qualifier 
to the command (for example, list aca-parameters schedule, etc.) and, 
whenever the first screen appears, change the Print Interval: field from 
immediate to scheduled and subsequently administer the Print Time: and days 
of the week fields.
Summary of the Steps for Printing Reports 
on the System Printer
Procedure:
Execute a command with the schedule qualifier.
Response:
The first screen of the Report Scheduler (for example, Screen 5-3 on page 5-7 
with the appropriate command) is displayed. It indicates that the print interval is 
immediate.
Procedure:
Either (a) p ress 
ENTE R — to print the report (immediately) on the system printer, or 
(b) since the cursor is on the word immediate just type the word scheduled, or 
deferred, and then press 
ENTE R.
NOTE:
If you are using a PC running the 513 terminal emulation package, your 
keyboard will not have an 
ENTE R. You must map a function key to serve in 
this capacity (pressing 
RETU RN will not achieve the desired results).
Response:
When the p rint interval is c hang ed  to scheduled or deferred, the Print Time: and 
the days of the week field s are displayed (for example, Screen 5-4 with the 
appropriate command).
list report scheduler                                                   Page 1
                                REPORT SCHEDULER
    Job Id: 1                         Job Status: none
    Command: list report scheduler
    Print Interval: scheduled
    Print Time: xx:xx
         Sun: n   Mon: n   Tue: n   Wed: n   Thu: n   Fri: n   Sat: n