ATT DEFINITY Communications System CallVisor ASAI Instructions Manual

							Installation and Test for CallVisor ASAIbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Facility Test Circuit Pack Ð Required for duplicated systems only;
optional for unduplicated
Expansion Interface Circuit Pack  Ð For new multiple-port network
systems or upgrades.  (If you have the older TN776 circuit pack, it must
be replaced with a TN570 circuit pack or later, which permits CallVisor
ASAI to terminate on an Expansion Port Network [EPN]).
MultiQuest trunk for Flexible Billing
Software Installationbbbbbbbb
In addition to the CallVisor ASAI and the DEFINITY Communications System
basic software, the following software might be needed for your specific CallVisor
ASAI installation.  Refer to the 
DEFINITY Communications System Generic 1
and Generic 3 Installation and Test
, 555-230-104, for more information.
Automatic Call Distribution (ACD) Software  Ð For ACD configurations
Automatic Route Selection (ARS) Software  Ð For ISDN-PRI call routing
ISDN-PRI Software  Ð For ISDN-PRI trunks
Vectoring Basic Software  Ð For call vectoring applications and ASAI
adjunct routing
Vectoring Prompting Software Ð For integrated call prompting
applications
Vectoring (ANI II Digits Routing)
Vectoring (G3V4 enhanced)
Vectoring (G3V4 advanced routing)
EAS Agent Skills
Answering Machine Detection for Predictive Outbound Call Management
(OCM)
AT&T Adjunct Links
VDN Return Destination
Optionable Switch-Classified Calling
AT&T MultiQuest Flexible Billing
ASAI-Accessed Internally Measured Data
VuStats
CallVisor ASAI Link Administrationbbbbbbbb
The CallVisor ASAI software must be installed in your system before an ASAI
link can be administered and activated. Up to eight ASAI links can be
administered at the same time to the same or different adjunct processors, using
either BRI or Ethernet transport, or both.
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To administer an ASAI link, use the add station command and set the link type
to 
ASAI. Fill out the remainder of the form as appropriate for your ASAI host.
CallVisor ASAI links do not support Management Information Messages (MIMs).
Screen 2-1 shows a sample completed Add Station form.
add station  Page 1 of 1
-----------------------------------------------------------------------------
STATION 
Extension: 5000  BCC: 0
Type: ASAI  COR: 1
Port: 1A0102  COS: 1
Name: asai link 
EVENT MINIMIZATION? n
XID? y  Fixed TEI? y  TEI: 3
MIM Support? n
CRV Length: 2
Screen 2-1.  Add Station
For more information on CallVisor ASAI link administration, see the 
DEFINITY
Communications System Generic 3 CallVisor ASAI Protocol Reference,
555-230-221, and the DEFINITY Communications System Generic 3 Feature
Description
, 555-230-204.
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Table 2-1 shows how feature options are specified for different ASAI vendor
partners equipment. 
MIM Support? must always be set to no.
Table 2-1.  ASAI Feature Options Administration for AT&T Vendor Partners
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MIM Fixed CRV Event
Vendor Partner XID Support TEI Length Min.
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AT&T CONVERSANTÒVIS 4000 Yes No Yes,TEI=3 1 byte n
AT&T CONVERSANT VIS 5000 Yes No Yes,TEI=3 2 bytes n
Dialogic
2No No No 2 bytes n
International Business Machines
(IBMÒ)No No No 2 bytes y
Stratus Computers No No Yes,TEI=1 2 bytes n
Aristacom No No No 2 bytes n
Hewlett-Packard Yes No No 2 bytes n
CallVisor PC Yes No Yes,TEI=3 2 bytes n
(including EIS)
CallVisor 3000 No No No 2 bytes n
Novell Yes No Yes,TEI=3 2 bytes n
IBM DEFINITY LAN Gateway
clientsNo No Yes,TEI=3 2 bytes y
All other DEFINITY
LAN Gateway clientsNo No Yes,TEI=3 2 bytes n
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See Appendix E and the ``AT&T Vendor Partners section that follows in this
chapter for more information.
In addition to the CallVisor ASAI link administration, the DEFINITY
Communications System features that follow may need to be administered for
your specific ASAI application.  The required forms are listed as well.
Adjunct-Controlled Splits Ð Add/Change Hunt Group Form (For the
majority of applications, this field does not apply and should be left at the
default value of NONE.)
ASAI Adjunct Alarm Administration  Ð The system default for CallVisor
ASAI alarms is to provide warnings when an ASAI link fails or the adjunct
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2.  Formerly Digital Equipment Corporation
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does not respond to switch messages. The customer can tune the level of
on-board and off-board alarms to warnings, or minor or major alarms.
Alarm severities are set by means of the set options maintenance
command, explained in 
DEFINITY Communications System Generic 3r
Maintenance
, 555-230-105.  Once the ASAI adjunct alarms are
administered to an alarm level, the switch alarms all CallVisor ASAI links
at that level.
Automatic Call Distribution (ACD) Ð Add/Change Hunt Group, Trunk
Group, Station, Feature-Related System Parameters, and Attendant
Console Forms
EAS Skills and Logical Agents Ð Agent Login ID form, Add/Change Hunt
Group form, and Add/Change VDN form
Automatic Route Selection (ARS)  Ð Change ARS Digit Analysis Form
Call Vectoring Ð Add/Change VDN and Call Vector Forms
ISDN-PRI Trunks and Options Ð Add/Change Trunk Group Form
Outbound Call Management (OCM) Special Information Tones
(SITs) Ð Remote Access Form
Answering Machine Detection Ð System-Parameters Customer-Options
Form
Option for Switch-Classified Calls Ð System-Parameters Customer-
Options Form
Flexible Billing Ð System-Parameters Customer-Options Form. In
addition, the following optional system features must be activated to
support the MultiQuest Flexible Billing feature:
Ð ASAI
Ð Integrated Systems Digital Network  Ð Primary Rate Interface
(ISDN-PRI)
Ð MultiQuest Flexible Billing
Finally, the following optional system features will probably be used when
Flexible Billing is active:
Ð Automatic Call Distribution (ACD) Ð Required if call routing uses
ACD
Ð Call Vectoring Ð Required if inbound calls use Call Vectoring for
routing
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ASAI-Accessed Internally Measured Data  Ð System-Parameters
Customer Options Form.  In addition, the following system features must
be activated to support the ASAI-Accessed Internally Measured Data
feature:
Ð Internally Measured Data option
Ð VuStats
For detailed instructions regarding the administration of the above features, see
the appropriate (G3i or G3r) 
DEFINITY Communications System Generic 3
Implementation 
document, 555-230-650 or 555-230-655, respectively.
CallVisor ASAI Link Testingbbbbbbbb
After the CallVisor ASAI link is administered and installed, perform the following
tests as described in the 
DEFINITY Communications System Generic 3
Installation and Test
, 555-230-104:
Status Station
Status bri-port
Test port
In addition, check that the switch does not report any alarms or errors associated
with the CallVisor ASAI port.
NOTE:
AT&T tests that the CallVisor ASAI link is functional as part of the basic
installation procedures. Coordination of additional testing can be done by
AT&T if the Single Point of Contact Enhanced Installation Offering is
purchased by the customer. Actual testing of other vendors equipment and
applications is performed by the customer or appropriate representative.
Additional testing of the adjunct application must be performed by the customer
to ensure that the application performs as desired.
AT&T Vendor Partnersbbbbbbbb
The following AT&T vendor partners have signed development agreements with
AT&T to share information about each others products and to establish working
relationships among companies.
NOTE:
This list of vendor partners is up-to-date at the time of this documents
publication.  However, the number of vendor partners may expand in the
future.  For a current list and more detailed information, contact your AT&T
representative.
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Digital Equipment Corp. (DEC)
International Business Corp. (IBM)
Hewlett-Packard (HP)
Aristacom
Stratus
Tandem
Novell (PassageWayÔTelephony Services)
NOTE:
This product is known as NetWareÒTelephony Services if sold by
Novell instead of AT&T.
Electronic Information Systems (EIS)
See Appendix E for CallVisor ASAI functionality supported by AT&T vendor
partners.
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Installation and Maintenance
Service Offerings
3
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AT&T provides the following installation and maintenance service offerings:
Installation and Implementation
Ð Basic Installation
Ð CallVisor ASAI Consultation Service
Ð CallVisor Implementation Single Point of Contact (SPOC)
Ongoing Support Services
Ð Basic Ongoing Support (CallVisor ASAI)
Ð CallVisor ASAI Single Point of Contact (SPOC) Support
Installation and Implementationbbbbbbbb
Basic Installationbbbbbbbbbbbbbbb
AT&T will provide highly specialized and experienced switch installation crews to
ensure that CallVisor ASAI is administered, connected, and tested, and that
physical connectivity is verified to the adjunct.
Consultation Servicesbbbbbbbbbbbbbbb
Consultation services allow you to purchase technical expertise from AT&T.  An
AT&T Technical Applications Consultant (TAC) will prepare CallVisor ASAI call
flow specifications and assist you with the following activities:
Identifying project objectives
Identifying call center applications
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Identifying preliminary call scenarios and reviewing them with the
application provider
Finalizing and documenting call scenarios
Integrating call flows with switch configuration
Developing specifications of switch Busy Hour Call Completions (BHCCs)
and CallVisor ASAI link capacity
Reviewing final call scenarios with the application provider
Developing and administering switch translations. (The TAC will work with
you and the AT&T Account Executive on this activity.)
Developing a test plan for acceptance of the ASAI application
Finalizing and documenting the requirements of an ASAI application
Providing recommendations about the best way to achieve a business
goal through the use of ASAI.
Implementation Single Point of Contact
(SPOC)
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AT&T can serve as your single point of contact during the installation and
implementation of all components relating to CallVisor ASAI applications.  A fully
trained AT&T Complex Project Manager will be assigned to coordinate and
monitor the complete installation and testing of components among the vendors.
The activities of the Project Manager include the development and
implementation of the following:
System Implementation Plan
System Acceptance Plan
Master Schedule
Documentation Plan
Post-cut review
NOTE:
SPOC is available to you only if you have contracted for consultative
services.
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Ongoing Support Servicesbbbbbbbb
Basic Ongoing Supportbbbbbbbbbbbbbbb
AT&T will provide helpline support free of charge for CallVisor ASAI during the
one year of Post-Sale Software Support.  Also, for one year after your
acceptance, AT&T will replace the CallVisor ASAI software free of charge should
the distribution media (tape) be faulty or otherwise corrupted.  At the end of the
one-year Post-Sale Software Support period, you can purchase the Basic
Ongoing Software Support Service that provides support specifically for the
CallVisor ASAI link.  The DEFINITY switch must be under a maintenance
contract.  This service offering includes:
Call receipt, fault isolation, and trouble resolution if the problem is in the
AT&T elements of the DEFINITY switch-to-host link
Cooperation with you (the customer) and other vendors for non-AT&T
problems after you have contacted each vendor
Helpline support for general questions and administrative support
Single Point of Contact Supportbbbbbbbbbbbbbbb
This service allows AT&T to act as your agent in problem resolution.  The Single
Point of Contact (SPOC) consists of a single telephone number to report any
problems with both AT&T and non-AT&T equipment, software, and facilities in
the CallVisor ASAI call flow.  This service offering includes:
Coordination of all problem reporting and resolution
Initiation of trouble tickets, monitoring of repair activities, status, and close
out of problems
NOTE:
AT&T will not service or maintain other vendors products with this
service.
Preparation of monthly maintenance reports summarizing performance of
all the CallVisor ASAI call flow components
To be eligible for this service, contractual services for both the DEFINITY switch
and Basic Ongoing Support are required.
Your AT&T representative can explain the above offerings in detail and help you
select the service offering that is best for you, based on your specific
requirements and needs.
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