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ATT DEFINITY Communications System CallVisor ASAI Instructions Manual

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sfcover.nr 1.8 of 4/20/90  
555-230-222
September 1995
DEFINITY Communications
System
CallVisor ASAI Planning Guide
 1 

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TO ORDER COPIES OF THIS DOCUMENT
CALL:AT&T Customer Information Center
(800) 432-6600
In Canada: (800) 255-1242
WRITE:AT&T Customer Information Center
2855 North Franklin Road
P.O. Box 19901
Indianapolis, Indiana 46219
For more information about AT&T documents, see
Business Communications Systems
Publications Catalog 
(555-000-010)
UNIX is a registered trademark of AT&T.
NOTICE
While reasonable efforts were made to ensure that the information
in this...

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Contents
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About This Documentvii
ASAI: An Overview vii
Intended Audience viii
Related Documents viii
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1Planning the CallVisor ASAI Configuration1-1
Define the CallVisor ASAI Application and Primary Configuration1-3
Designate Host Computer Environment and Application Provider1-5
Select Project Coordinator 1-5
Define Detailed Configuration and Application Analysis 1-6
Order...

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Contents
Ongoing Support Services 3-3
Basic Ongoing Support 3-3
Single Point of Contact Support 3-3
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ASample ModelsA-1
CallVisor ASAI Scenarios A-2
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BNeeds Assessment QuestionnaireB-1
CallVisor ASAI Needs Assessment Questionnaire B-1
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CCall Center Operations WorksheetC-1
General Business C-2
ACD Incoming Call Management C-4
ACD Outgoing...

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Figures
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About This Document
1. Single Link Ð Single Processor Configuration viii
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1Planning the CallVisor ASAI Configuration
1-1. CallVisor ASAI Planning Tasks 1-2
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CCall Center Operations Worksheet
C-1. Sample ACD Ð ICM Call Flow C-8
C-2. Sample Call Vectoring Call Flow C-9
C-3. Sample ACD Ð OCM Call Flow C-10
 
iii 

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Tables
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1Planning the CallVisor ASAI Configuration
1-1. Proposed CallVisor ASAI Improvements (Example) 1-4
1-2. Sample Implementation Worksheet 1-8
1-3. Sample Implementation Worksheet (EAS Environment)1-10
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2Installation and Test for CallVisor ASAI
2-1. ASAI Feature Options Administration for AT&T Vendor Partners2-4
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CCall Center...

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Screens
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2Installation and Test for CallVisor ASAI
2-1. Add Station 2-3
 
v 

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About This Document
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This document is a ``road map for CallVisorÒASAI planning and
implementation.  Its purpose is to identify the planning and implementation tasks
associated with the CallVisor Adjunct/Switch Application Interface (ASAI) and to
direct the reader through them.
ASAI: An Overviewbbbbbbbb
CallVisor ASAI is a communications interface that provides application
processors (called adjuncts in this...

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The following figure illustrates the simplest configuration, an adjunct connected to
a switch via a single ASAI-BRI (or ASAI-Ethernet) link.1
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ASAI
BRI/Ethernet Adjunct ApplicationG3
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Figure 1.  Single Link Ð Single Processor Configuration
Intended Audiencebbbbbbbb
This document is written for the account team and customer personnel involved
in the planning and implementation of...

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DEFINITY Communications System Generic 3 CallVisor ASAI Technical
Reference
, 555-230-220
This document provides a detailed functional description of CallVisor ASAI for
the Generic 3 switch.
DEFINITY Communications System Generic 3 Installation, Administration, and
Maintenance of CallVisor ASAI Over the DIFINITY LAN Gateway
, 555-230-223
This document describes the installation, administration, and maintenance of the
ASAI-Ethernet...
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