ATT DEFINITY Communications System CallVisor ASAI Instructions Manual

Planning the CallVisor ASAI Configurationbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Table 1-3.  Sample Implementation Worksheet (EAS Environment)bbbbbbbbbbbbbbbbbbbbb
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Agent Configuration Table
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Logical
Agent IdAgent
Screen IdLogin Id Skills
Skill 1 Skill 2 Skill 3 Skill 4
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Table 1-3.  Sample Implementation Worksheet (EAS Environment)  (continued)bbbbbbbbbbbbbbbbbbbbb
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Skill Table
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Skill Number Meaning
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An important consideration for high-traffic applications is a technical parameter
called the layer 2 (LAPD) Receiver-Ready response time. For high-traffic
applications, you may have to compare the response times of various vendor
platforms to achieve the desired performance.
2
You must also plan any training sessions that you may have for the agents or
personnel who will be using the CallVisor ASAI application....

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How switch software resources, such as VDNs, splits, and skills will be
shared among the applications.  Presently, up to three applications can
monitor a given split or VDN simultaneously.
You should also plan for the Multiple ASAI Link considerations described in the
following section.
Planning for Multiple ASAI Linksbbbbbbbb
If you plan to use multiple ASAI links to the same or different computer
platforms, you...

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Link Versions
The Restart procedure incorporates a method for adjuncts to select a particular
version of the ASAI protocol they wish to run on the link.  Presently, there are
two versions, V1 and V2.  If the adjunct does not include any version
specification options, V1 is the version that the switch supplies.
NOTE:
Version selection is per link.  This facilitates the use of older ASAI
applications when switches...

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When the DEFINITY vector contains a ``converse step, then the CONVERSANT
VIS can enter, through the use of a CONVERSANT VIS ``external function, up
to 16 digits of CONVERSANT VIS-collected information at the same time the
customer is transferred out of CONVERSANT VIS.
NOTE:
The host vendor should be consulted to determine whether the collected
digits are made available to the application by the Application...

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Additional Flexible Billing considerations include the following:
Cellular End Offices and about 3% of End Offices (NPA-NXX) do not have
the necessary billing software to accept rate changes.  Applications
should be designed with this limitation in mind.
Applications where a large percentage of calls are expected from specific
exchanges, geographical areas, or cellular customers require careful
analysis before...

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DEFINITY system capacities related to MultiQuest Flexible Billing are as
follows:
Ð A G3R supports up to 1,000 open billing requests at a time.  (This
does not mean you can have only 1,000 calls at a time.  It means
you can change billing on 1,000 calls at a time. Some calls may
have to wait to have the billing changed.)
Ð A G3i-medium supports up to 100 open billing requests at a time.
Ð A G3i-small supports up...

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Test Overall Configurationbbbbbbbb
End-to-end testing of the overall configuration must be performed before the
CallVisor application is placed into service. A comprehensive test plan must be
developed covering the following areas:
1. Intended or unintended feature interactions that the application might have
with other switch features, such as service observing of telemarketing
agents, call coverage situations,...

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Installation and Test for
CallVisor ASAI
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Hardware Installationbbbbbbbb
The CallVisor ASAI link requires the following hardware components:
1. ISDN-BRI Circuit Pack (for CallVisor ASAI-BRI link) or DEFINITY LAN
Gateway Multi-Function Board (for CallVisor ASAI-Ethernet link). (Multiple
links may use both.)
2. Packet Controller Circuit Card (for internal communications)
3. Packet Maintenance Circuit Pack
Check...