ATT DEFINITY Communications System CallVisor ASAI Instructions Manual

CONVERSANT/CallVisor ASAI Sample Needs Assessment Questionnairebbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
CONVERSANT/ASAI Background Questionnaire
To AT&T Account Teams:
Use this questionnaire to gather information about customers who may be considering the purchase
of a CONVERSANT/ASAI system for use with a DEFINITY Generic 3 Communications System.  It
is part of a package of information to be forwarded to the AT&T Design Center and used as a basis
for the preliminary system design.  If you have...

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AT&T Account Team Information
Account Executive Tim Conner
Address 5543 Corporate Road
City ChicagoState ILZip Code 98765
Phone (333) 555-1212FAX (333) 555-1210ATTMail Address tconway
System Consultant Red AdairBranch Code
Phone (333) 555-3232FAXATTMail Address oilfire
Sales Overlay Specialist John Cray
Phone (333) 555-999FAX (333) 555-9905ATTMail Address jcray
Network Technical Center...

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Call Center Overview
1Describe the call center environment.  (Include a general overview of the business goals of the
company and the role the call center will play in meeting these goals.
)
Diversified Office Products Corporation is dedicated to providing quality products and
services throughout the midwest business community.  They expect to gain an additional
7% market share in office...

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Computing Environment
1Has the data processing department been involved in planning for the CONVERSANT/ASAI system?
Yes
XX
No
If yes, describe key individuals and their involvement to date.
Preliminary discussions have centered on application requirements,
anticipated transaction volumes, and effect on existing environment.
2Has the host computer system been selected?  Check one.
Yes
XX
No...

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6Describe the host system configuration. (Provide a written description of the host computing
system, including such considerations as front-end processing, local area networking, and/or a
database back end.  Include the geographic location of each component in the system.)
One centralized host system located in Chicago configured as follows:
4705 front end processor
SDLC
IBM 3090 mainframe...

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8UNIX Experience
Check the item that best describes the customers proficiency with UNIX.
BeginnerSome experience XXExpert
Do they have an experienced UNIX system administrator?
Yes XXNo
If no, is the customer willing to send a representative to a UNIX administrators course?
YesNo
Issue 4  September 1995  D-7 

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Software Development
1Call Center Application Software
Will the call center application software be:
New?
XX
A modification of an existing application?
Who will develop or provide the call center application software?
Primary contact Position
Carol SmithAnalyst
Company Phone
Diversified201 571-1577
City State Zip Code
NewarkNJ
2Interface Software Development (host API and protocol stack)
Who...

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Communications System Requirements
1Is the DEFINITY G3 Communications System being used with the CONVERSANT/ASAI system:
A new G3 communications system? XX
An existing communications system? XX
2Will more than one communications system be used for CONVERSANT/ASAI applications?
Yes
XX
No
If yes, describe the locations and how they will be used.
Call center production will upgrade the existing...

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6List any additional software packages that will run on the communications system.
7Will any private networking configurations be used (e.g., ETN, DCS)? Explain.
8Are there any dialing constraints on the communications system (e.g., 4 or 5 digits)? Explain.
5 digit dial plan currently exists
9Will more than one communications system be used?
Yes
No XX
If yes, specify the following:
How many...

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Network Interface Requirements
1Check those services the customer is planning on using in the call center.
Calling Party Number/Billing Number (CPN/BN)
XX
XX Dialed Number Identification Service (DNIS)
2Specify the long distance network the customer is planning to use.
AT&T Megacom, Megacom 800 with ISDN
3For AT&T network customers using CPN/BN:
Has the customer subscribed to the following:...