ATT DEFINITY Communications System CallVisor ASAI Instructions Manual

CONVERSANT/CallVisor ASAI Sample Needs Assessment Questionnairebbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Schedules
1Describe the general timeline the customer is working toward. Include any specific planning,
software development, integration, and/or testing considerations
.)
Complete all required studies and gain project approval and go-ahead: July 20, 1992
Place order for G3 and CONVERSANT/ASAI hardware/software: July 25, 1992
Develop Call Center Application: 36 weeks
Install CONVERSANT/ASAI...

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CallVisor ASAI Functionality
Supported by Vendor Partners
E
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This appendix shows the CallVisor ASAI functionality supported by various
vendor partners.  A table entry of ``x means the functionality is supported and is
accessible to an application.  A blank means the functionality is not supported.
Issue 4  September 1995  
E-1 

CallVisor ASAI Functionality Supported by Vendor Partnersbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
Functionality Tablesbbbbbbbb
Table E-1.  Common Applications Supported by Vendor Partner Platforms*bbbbbbbbbbbbbbbbbbbbbbbb
Dialogic IBM AT&T AT&T HP Aristacom PassageWay
CT- CallPathStratus
CONVERSANT CallVisor ACT SCIL*ICP Telephony Application
Connect** PC Services (R2)...

CallVisor ASAI Functionality Supported by Vendor Partnersbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
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Table E-1.  Common Applications Supported by Vendor Partner Platforms*  (continued)bbbbbbbbbbbbbbbbbbbbbbbb
Dialogic IBM AT&T AT&T HP Aristacom PassageWay
CT- CallPathStratus
CONVERSANT CallVisor ACT SCIL*ICP Telephony Application
Connect** PC Services (R2)
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CallVisor ASAI Functionality Supported by Vendor Partnersbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
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Table E-1.  Common Applications Supported by Vendor Partner Platforms*  (continued)bbbbbbbbbbbbbbbbbbbbbbbb
Dialogic IBM AT&T AT&T HP Aristacom PassageWay
CT- CallPath CONVERSANT Callvisor ACT SCIL*ICP Telephony Application
ConnectStratus
PC Services (R2)
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Index
800-service records
investigating, 1-3
900-call rate
changing via Flexible Billing, 1-15
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A
ACD, See Automatic Call Distribution
ACD/EAS method of operation
as consideration in configuration, 1-4
Add Hunt Group form, 2-4, 2-5
Add Station form, 2-3
add station command, 2-3
Add Trunk Group form, 2-5
Add VDN form, 2-5
Adjunct Alarm Administration, 2-4
Adjunct routing, 1-14
Adjunct-controlled splits, 2-4
Adjuncts, 1-6, 1-15...

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preparing specifications for, 3-1
Call handling
coordinating, 1-13
Call information
integrating with other information, 1-14
Call Management System, 1-3
Call prompting, 1-7, 1-14, 2-1
Call Redirected Event Report, 1-13
Call scenarios
documenting, 3-2
Call traffic, 1-6
Call treatment during busy hour, 1-4
Call vectoring
applications, 2-2
form, 2-5
Call volume
busy hour, 1-6
Calling Party Number/Billing Number, 1-3, 1-6
Calls
answered immediately,...

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Equipment room layout, 1-8
Ethernet
link, 2-1
transport, 2-2
Event Notification Request, 1-13
Event Reports, 1-12, 1-13
Call Redirected, 1-13
Expansion Interface circuit pack, 2-2
Expansion Port Network, 2-2
Expert Agent Selection
agent skills, 2-2, 2-5
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F
Facility Test circuit pack, 2-2
Feature interactions, 1-18
Feature options administration
for AT&T vendor partners, 2-4
Feature-Related System Parameters form, 2-5
Flexible...

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Maintenance
contract, 3-3
reports, 3-3
service, 3-1
support, 1-12
Management Information Message, 2-3
Messages, 1-6
maximum allowed, 1-11
MIM, 
See Management Information Message
Multi-Function Board, 2-1
Multiple Adjunct Routing, 1-13
Multiple link configuration, 1-13
Multiple software applications
planning for, 1-12
Multiple-port network systems, 2-2
MultiQuest Flexible Billing, 
See Flexible Billing
MultiQuest Vari-A-Bill Service, 
See Flexible...

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basic ongoing, 3-3
ongoing, 3-1
Switch
choosing, 1-5
dial-ahead buffer, 1-7
dialing plan, 1-6
translations, 3-2
Switch-classified calls, 2-2, 2-5
turning off, 1-7
System capacities
Flexible Billing, 1-17
System-Parameters Customer-Options Form, 2-5
Systems
duplicated, 2-2
multiple-port, 2-2
unduplicated, 2-2
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T
TAC, See Technical Applications Consultant
Technical Applications Consultant, 3-1, 3-2
Test plan
components, 1-18...