Apple Care Protection Plan For IPhone

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English
original sales receipt. Apple may restrict service provided under this Plan 
to the Covered Equipment’s original country of purchase. 
1.
 Repair Coverage 
a.   Scope of Coverage. Your coverage for defects begins on the date 
your Covered Equipment’s Apple hardware warranty expires and 
terminates at the end of the Coverage Period (“Repair Coverage 
Period”). Apple will, at its option, repair or replace the affected 
Covered Equipment, if (i) during the Repair Coverage Period there 
is a...

12Englishsoftware residing or recorded in the Covered Equipment, before 
making the Covered Equipment available for service. 
b.   Limitations. The Plan does not cover:
(i)  Installation, removal or disposal of the Covered Equipment, 
or installation, removal, repair, or maintenance of non-
Covered Equipment (including accessories, attachments, or 
other devices) or network or cellular service external to the 
Covered Equipment;
(ii)  Damage to the Covered Equipment caused by accident, 
abuse, neglect,...

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English
(v) 
Service necessary to comply with the regulations of any 
government body or agency arising after the date of this 
Plan;
(vi)  Problems caused by the function of a network or cellular 
service or viruses or other software problems introduced into 
the Covered Equipment;
(vii)  Covered Equipment that has been lost or stolen. This Plan 
only covers Covered Equipment that is returned to Apple in 
its entirety;
(viii)  Cosmetic damage to the Covered Equipment including but 
not limited to...

14English iPhone OS. Third party applications installed on the iPhone 
may not be compatible or work with the iPhone as a result of 
the iPhone OS update. You will be responsible for reinstalling 
all other software programs, data and passwords. Recovery 
and reinstallation of software programs and user data are not 
covered under this Plan;
(xii)  Defects caused by normal wear and tear or otherwise due to 
normal aging of the product;
(xiii)  Protective coatings designed to diminish over time 
unless...

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English
(ii) 
Direct mail-in service. If Apple determines that your Covered 
Equipment is eligible for mail-in service, Apple will send you 
prepaid way bills (and if you no longer have the original 
packaging, Apple may send you packaging material) and you 
will ship the Covered Equipment to Apple’s repair service 
location in accordance with its instructions. Once service is 
complete, the Apple repair service location will return the 
Covered Equipment to you. Apple will pay for shipping to 
and...

16English Apple will cancel the credit card authorization, so you 
will not be charged for the part and shipping to and 
from your location. If you fail to return the replaced part 
as instructed or return a replaced part that is ineligible 
for service, Apple will charge the credit card for the 
authorized amount. 
(B)  Do-It-Yourself Parts service where Apple does not require 
return of the replaced part. Apple will ship you free of 
charge a replacement part accompanied by instructions 
on...

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English
numbers may vary according to your location. When accessing 
the website, follow the instructions for requesting repair 
service provided by Apple. If calling, an Apple technical support 
representative will answer, request your Plan Agreement Number, 
advise you and determine what service is necessary for the 
Covered Equipment. All service is subject to Apple’s prior approval. 
Location of service may vary due to your location. Keep your Plan 
Confirmation document and the original sales...

18Englishhardware repairs are required. Apple will provide technical 
support for the Covered Equipment, iPhone OS, software 
applications that are pre-installed with the Covered Equipment 
(“iPhone Software”) and connectivity issues between the Covered 
Equipment and a supported computer, meaning a computer 
that meets the Covered Equipment’s connectivity specifications 
and runs an operating system that is supported by the Covered 
Equipment. Apple will provide support for the then-current 
version of...

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English
to iPhone Software or connectivity issues with the Covered 
Equipment;
(v)  Apple software other than the iPhone OS or iPhone Software, 
as covered under the Plan;
(vi)  iPhone OS software or any Apple-branded software 
designated as “beta”, “prerelease,” or “preview” or similarly 
labeled software; and
(vii)  Damage to, or loss of any software or data residing or 
recorded in the Covered Equipment.
c.   Obtaining Technical Support. You may obtain technical support 
by calling the toll-free...

20Englishproblems with the Covered Equipment; 
c.   Respond to requests for information, including but not limited 
to the Covered Equipment serial number, model, version of the 
operating system and software installed, any peripherals devices 
connected or installed on the Covered Equipment, any error 
messages displayed, actions taken before the Covered Equipment 
experienced the issue and steps taken to resolve the issue;
d.   Follow instructions Apple gives you, including but not limited 
to...