Apple Care Protection Plan For IPhone

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original sales receipt. Apple may restrict service provided under this Plan 
to the Covered Equipment’s original country of purchase. 
1.
 Repair Coverage 
a.   Scope of Coverage. Your coverage for defects begins on the date 
your Covered Equipment’s Apple hardware warranty expires and 
terminates at the end of the Coverage Period (“Repair Coverage 
Period”). Apple will, at its option, repair or replace the affected 
Covered Equipment, if (i) during the Repair Coverage Period there 
is a defect in the Covered Equipment’s materials or workmanship 
or, (ii) during the Coverage Period, the capacity of the covered 
iPhone battery to hold an electrical charge has depleted fifty 
(50%) percent or more from its original specification, (after being 
fully charged and the covered iPhone playing audio or video with 
all settings reset). Apple will provide both parts and labor, but may 
require you to replace certain readily installable parts yourself, as 
described below. Apple may provide replacement product or parts 
that are manufactured from parts that are new or equivalent to 
new in both performance and reliability. The replacement product 
or parts will be functionally equivalent to the replaced products 
or parts and will assume the remaining coverage under the Plan. 
The products or parts that are replaced become Apple’s property. 
Apple strongly advises you to record as a back up, data and   
						

							12Englishsoftware residing or recorded in the Covered Equipment, before 
making the Covered Equipment available for service. 
b.   Limitations. The Plan does not cover:
(i)  Installation, removal or disposal of the Covered Equipment, 
or installation, removal, repair, or maintenance of non-
Covered Equipment (including accessories, attachments, or 
other devices) or network or cellular service external to the 
Covered Equipment;
(ii)  Damage to the Covered Equipment caused by accident, 
abuse, neglect, misuse (including faulty installation, repair 
or maintenance by anyone other than Apple or an Apple 
Authorized Service Provider), unauthorized modification, 
extreme environment (including extreme temperature 
or humidity), extreme physical or electrical stress or 
interference, fluctuation or surges of electrical power, 
lightning, static electricity, fire, acts of God or other  
external causes;
(iii)  Covered Equipment with a serial number that has been 
altered, defaced or removed;
(iv)  Problems caused by a device that is not the Covered 
Equipment, including equipment that is not Apple-branded, 
whether or not purchased at the same time as the Covered 
Equipment;  
						

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(v) 
Service necessary to comply with the regulations of any 
government body or agency arising after the date of this 
Plan;
(vi)  Problems caused by the function of a network or cellular 
service or viruses or other software problems introduced into 
the Covered Equipment;
(vii)  Covered Equipment that has been lost or stolen. This Plan 
only covers Covered Equipment that is returned to Apple in 
its entirety;
(viii)  Cosmetic damage to the Covered Equipment including but 
not limited to scratches, dents and broken plastic on ports;
(ix)  Preventative maintenance on the Covered Equipment; 
(x)  The provision of replacement equipment during the period 
when the Covered Equipment is being serviced;
(xi)  Damage to, or loss of any software or data residing or 
recorded in the Covered Equipment. THE CONTENTS OF 
YOUR iPHONE WILL BE DELETED AND THE STORAGE MEDIA 
REFORMATTED IN THE COURSE OF SERVICE. Your iPhone 
or a replacement iPhone will be returned to you as your 
iPhone was configured when originally purchased, subject 
to applicable updates. Apple may install system software 
(“iPhone OS”) updates as part of your service that will 
prevent the iPhone from reverting to an earlier version of the     
						

							14English iPhone OS. Third party applications installed on the iPhone 
may not be compatible or work with the iPhone as a result of 
the iPhone OS update. You will be responsible for reinstalling 
all other software programs, data and passwords. Recovery 
and reinstallation of software programs and user data are not 
covered under this Plan;
(xii)  Defects caused by normal wear and tear or otherwise due to 
normal aging of the product;
(xiii)  Protective coatings designed to diminish over time 
unless failure has occurred due to a defect in materials or 
workmanship, and ; or
(xiv)  Except as specifically provided herein, any other damages 
that do not arise from defects in materials and workmanship 
or ordinary and customary usage of the Covered Equipment. 
c.   Service Options. Apple may provide service through one or more 
of the following options:
(i)  Carry-in service. Return the Covered Equipment requiring 
service to an Apple-owned retail store location offering 
carry-in service. Service will be performed at the location, 
or the store may send the Covered Equipment to an Apple 
repair service location to be repaired. Once you are notified 
that service is complete, you will promptly retrieve the 
product.  
						

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(ii) 
Direct mail-in service. If Apple determines that your Covered 
Equipment is eligible for mail-in service, Apple will send you 
prepaid way bills (and if you no longer have the original 
packaging, Apple may send you packaging material) and you 
will ship the Covered Equipment to Apple’s repair service 
location in accordance with its instructions. Once service is 
complete, the Apple repair service location will return the 
Covered Equipment to you. Apple will pay for shipping to 
and from your location if all instructions are followed. 
(iii)  Do-It-Yourself Parts service is available for many Covered 
Equipment parts or accessories, allowing you to service your 
own product. If Do-It-Yourself Parts service is available in the 
circumstances, the following process will apply.
(A)  Do-It-Yourself Parts service where Apple requires 
return of the replaced part. Apple may require a credit 
card authorization as security for the retail price of 
the replacement part and applicable shipping costs. 
If you are unable to provide credit card authorization, 
Do-It-Yourself Parts service may not be available to 
you and Apple will offer alternative arrangements for 
service. Apple will ship a replacement part to you with 
installation instructions and any requirements for the 
return of the replaced part. If you follow the instructions,   
						

							16English Apple will cancel the credit card authorization, so you 
will not be charged for the part and shipping to and 
from your location. If you fail to return the replaced part 
as instructed or return a replaced part that is ineligible 
for service, Apple will charge the credit card for the 
authorized amount. 
(B)  Do-It-Yourself Parts service where Apple does not require 
return of the replaced part. Apple will ship you free of 
charge a replacement part accompanied by instructions 
on installation and any requirements for the disposal of 
the replaced part.
(C)  Apple is not responsible for any labor costs you incur 
relating to Do-It-Yourself Parts service. Should you 
require further assistance, contact Apple at the toll-free 
telephone number listed below. 
  Apple reserves the right to change the method by which Apple  
may provide repair or replacement service to you, and your 
Covered Equipment’s eligibility to receive a particular method  
of service. Service options, parts availability and response times 
may vary.  
d.   Obtaining Repair or Replacement Service. To obtain service under 
this Plan, access the Apple website (www.apple.com/support) 
or call the toll-free telephone number listed below. Telephone   
						

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numbers may vary according to your location. When accessing 
the website, follow the instructions for requesting repair 
service provided by Apple. If calling, an Apple technical support 
representative will answer, request your Plan Agreement Number, 
advise you and determine what service is necessary for the 
Covered Equipment. All service is subject to Apple’s prior approval. 
Location of service may vary due to your location. Keep your Plan 
Confirmation document and the original sales receipt for your 
Covered Equipment and your Plan. Proof of purchase may be 
required if there is any question as to your product’s eligibility for 
Plan coverage.
2.  Technical Support
a.   Telephone and Web Support. Your eligibility for technical support 
begins on the date your Covered Equipment’s complimentary 
technical support expires or the date your Coverage Period begins, 
whichever is later, and terminates at the end of the Coverage 
Period (“Technical Coverage Period”). During the Technical 
Coverage Period Apple will provide you with access to telephone 
technical support and web-based technical support resources. 
Technical support may include assistance with installation, 
launch, configuration, troubleshooting, and recovery (except 
for data recovery), including storing, retrieving, and managing 
files; interpreting system error messages; and determining when   
						

							18Englishhardware repairs are required. Apple will provide technical 
support for the Covered Equipment, iPhone OS, software 
applications that are pre-installed with the Covered Equipment 
(“iPhone Software”) and connectivity issues between the Covered 
Equipment and a supported computer, meaning a computer 
that meets the Covered Equipment’s connectivity specifications 
and runs an operating system that is supported by the Covered 
Equipment. Apple will provide support for the then-current 
version of the iPhone OS and iPhone Software, and the prior 
Major Release. For purposes of this section, “Major Release” means 
a significant version of software that is commercially released by 
Apple in a release number format such as “1.0” or “2.0” and which is 
not in beta or pre-release form.
b.   Limitations. The Plan does not cover:
(i)  Issues that could be resolved by upgrading software to the 
then current version;
(ii)  Your use of or modification to the Covered Equipment, the 
iPhone OS or iPhone Software in a manner for which the 
Covered Equipment or software is not intended to be used 
or modified;
(iii)  Third-party products or their effects on or interactions with 
the Covered Equipment, the iPhone OS or iPhone Software;
(iv)  Your use of a computer or operating system that is unrelated   
						

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to iPhone Software or connectivity issues with the Covered 
Equipment;
(v)  Apple software other than the iPhone OS or iPhone Software, 
as covered under the Plan;
(vi)  iPhone OS software or any Apple-branded software 
designated as “beta”, “prerelease,” or “preview” or similarly 
labeled software; and
(vii)  Damage to, or loss of any software or data residing or 
recorded in the Covered Equipment.
c.   Obtaining Technical Support. You may obtain technical support 
by calling the toll-free telephone number listed below. The Apple 
technical support representative will provide you technical 
support. Apple’s hours of service are described below. Apple 
reserves the right to change its hours of technical service and 
telephone numbers at any time. Web-based support resources are 
offered to you at the Apple website (www.apple.com/support).
3.  Your Responsibilities
To receive service or support under the Plan, you agree to comply 
with the following:
a.   Provide your Plan Agreement Number and serial number of the 
Covered Equipment;
b.   Provide information about the symptoms and causes of the   
						

							20Englishproblems with the Covered Equipment; 
c.   Respond to requests for information, including but not limited 
to the Covered Equipment serial number, model, version of the 
operating system and software installed, any peripherals devices 
connected or installed on the Covered Equipment, any error 
messages displayed, actions taken before the Covered Equipment 
experienced the issue and steps taken to resolve the issue;
d.   Follow instructions Apple gives you, including but not limited 
to refraining from sending Apple products and accessories that 
are not subject to repair or replacement service and packing the 
Covered Equipment in accordance with shipping instructions; and
e.   Update software to currently published releases prior to seeking 
service.
4.  Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 
APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO 
CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER 
FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING 
BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, 
OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO 
MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, 
PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM 
APPLE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT