Apple Care Protection Plan For IPhone

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English
b.
  Conviction of the holder of a crime which results in an increase in 
the service required;
c.   Discovery of fraud or material misrepresentation by the holder in 
obtaining the Plan, or in presenting a claim for service thereunder;
d.   Discovery of an act or omission by the holder, or a violation by 
the holder of any condition of the Plan, which occurred after the 
effective date of the Plan and which substantially and materially 
increases the service required under the Plan;
e.   A material change in the nature or extent of the required service 
or repair which occurs after the effective date of the Plan and 
which causes the required service or repair to be substantially and 
materially increased beyond that contemplated at the time that 
the Plan was issued or sold.
  North Carolina Residents
The purchase of this Plan is not required either to purchase or to 
obtain financing for computer equipment. Apple Inc. will not cancel 
this plan EXCEPT for failure to pay the purchase price for the Plan.
  Oregon Residents
In the event you do not receive satisfaction under this contract,  
you may contact the Oregon Department of Consumer and Business 
Services by mail at the Department of Consumer and Business   
						

							32EnglishServices, Oregon Insurance Division, 350 Winter Street NE, Salem, OR 
97301; or by telephone via Consumer Advocacy, at 888-877-4894.
  South Carolina Residents
Unresolved complaints or Plan regulation questions may be 
addressed to the South Carolina Department of Insurance, P.O. Box 
100105, Columbia, South Carolina 29202-3105,  
Tel: 1-800-768-3467.
  Tennessee Residents
This Plan shall be extended as follows: (1) the number of days the 
consumer is deprived of the use of the product because the product 
is in repair; plus two (2) additional workdays.
  Texas Residents
The provider may cancel this Plan with no prior notice for non-
payment, misrepresentation or a substantial breach of a duty by 
the holder relating to the Covered Equipment or its use. Unresolved 
complaints or Contract regulation questions may be addressed  
to the TX Dept. of Licensing and Regulation, P.O. Box 12157, Austin,  
TX 78711, U.S.  
						

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English
 
Wisconsin Residents
THIS WARRANTY IS SUBJECT TO LIMITED REGULATION BY THE 
OFFICE OF THE COMMISSIONER OF INSURANCE.
If you cancel within thirty (30) days of your Plan’s purchase, or receipt 
of these Terms and Conditions, whichever occurs later, you will receive 
a full refund. If you cancel more than thirty (30) days after your receipt 
of the Plan, you will receive a pro-rata refund of the original purchase 
price, based on the percentage of unexpired Coverage Period, less a 
cancellation fee of twenty-five ($25 USD) dollars or ten percent (10%) 
of the pro-rata amount, whichever is less. No deduction shall be made 
from the refund for the cost of any service received. Apple will not 
cancel this plan EXCEPT for failure to pay the purchase price for the 
plan. If Apple cancels the Plan, you will receive a pro-rata refund for 
the Plan’s unexpired term.
  Wyoming Residents
If Apple cancels this Plan, Apple will mail to you written notice of the 
cancellation at your last known address contained in Apple’s records 
no less than ten (10) days prior to the effective cancellation date. The 
prior written notice will contain the effective date of cancellation and 
the reasons for cancellation. Apple is not obligated to provide prior 
notice if cancellation is due to nonpayment of the Plan, a material 
misrepresentation by you to Apple, a substantial breach of your   
						

							34Englishduties under the Plan or a substantial breach of your duties relating 
to the Covered Equipment or its use. 
Disputes arising under this Plan may be settled in accordance with 
the Wyoming Arbitration Act.
  Toll-Free Numbers 
In the U.S:
800-APL-CARE (800-275-2273)
Seven days a week
8:00 A.M. to 8:00 P.M. Central time*
*   Telephone numbers and hours of operation may vary and are subject 
to change. You can find the most up-to-date local and international 
contact information at www.apple.com/contact/phone_contacts.html. 
Toll-free numbers are not available in all countries.
    APP iPhone NA v5.3  
						

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English
AppleCare Protection Plan for iPhone - Canada
Terms and Conditions
Your AppleCare Protection Plan for iPhone (herein referred to as the 
“Plan”) is governed by these Terms and Conditions and constitutes your 
contract with Apple Canada Inc., 7495 Birchmount Road, Markham, 
Ontario, L3R 5G2, Canada. Subject to these Terms and Conditions, 
your Plan (i) covers defects for the Apple-branded iPhone product 
listed in your Plan’s Certificate or Proof of Coverage document (“Plan 
Confirmation”), an Apple-branded iPhone Bluetooth headset if used 
with the covered iPhone and originally purchased by you within two (2) 
years from the purchase of the Plan and the hardware accessories that 
are contained in the covered iPhone’s original packaging (collectively 
the “Covered Equipment”), and (ii) provides you with access to 
telephone support and web-based support resources for the Covered 
Equipment. To obtain the Plan Confirmation you must register your 
Plan’s unique agreement or registration number (“Plan Agreement 
Number”) as described in the instructions included in the Plan’s 
packaging. Customers choosing the Auto-Registration option, where 
available, will automatically receive their Plan Confirmation. The duration 
of the Plan (“Coverage Period”) is for the period ending on the date   
						

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specified in your Plan Confirmation. The price of the Plan is listed on the 
Plan’s original sales receipt. Apple may restrict service provided under 
this Plan to Canada.
1.
 Repair Coverage  
a.   Scope of Coverage. Your coverage for defects begins on the date 
your Covered Equipment’s Apple hardware warranty expires and 
terminates at the end of the Coverage Period (“Repair Coverage 
Period”). Apple will, at its option, repair or replace the affected 
Covered Equipment, if (i) during the Repair Coverage Period there 
is a defect in the Covered Equipment’s materials or workmanship 
or, (ii) during the Coverage Period, the capacity of the covered 
iPhone battery to hold an electrical charge has depleted fifty 
(50%) percent or more from its original specification, (after being 
fully charged and the covered iPhone playing audio or video with 
all settings reset). Apple will provide both parts and labor, but may 
require you to replace certain readily installable parts yourself, as 
described below. Apple may provide replacement product or parts 
that are manufactured from parts that are new or equivalent to 
new in both performance and reliability. The replacement product 
or parts will be functionally equivalent to the replaced products 
or parts and will assume the remaining coverage under the Plan. 
The products or parts that are replaced become Apple’s property. 
Apple strongly advises you to record as a back up, data and   
						

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software residing or recorded in the Covered Equipment, before 
making the Covered Equipment available for service. 
b.   Limitations. The Plan does not cover:
(i)  Installation, removal or disposal of the Covered Equipment, 
or installation, removal, repair, or maintenance of non-
Covered Equipment (including accessories, attachments, or 
other devices) or network or cellular service external to the 
Covered Equipment;
(ii)  Damage to the Covered Equipment caused by accident, 
abuse, neglect, misuse (including faulty installation, repair 
or maintenance by anyone other than Apple or an Apple 
Authorized Service Provider), unauthorized modification, 
extreme environment (including extreme temperature 
or humidity), extreme physical or electrical stress or 
interference, fluctuation or surges of electrical power, 
lightning, static electricity, fire, acts of God or other  
external causes;
(iii)  Covered Equipment with a serial number that has been 
altered, defaced or removed;
(iv)  Problems caused by a device that is not the Covered 
Equipment, including equipment that is not Apple-branded, 
whether or not purchased at the same time as the Covered 
Equipment;  
						

							38English(v) 
Service necessary to comply with the regulations of  
any government body or agency arising after the date  
of this Plan;
(vi)  Problems caused by the function of a network or cellular 
service or viruses or other software problems introduced into 
the Covered Equipment;
(vii)  Covered Equipment that has been lost or stolen. This Plan 
only covers Covered Equipment that is returned to Apple in 
its entirety; 
(viii)  Cosmetic damage to the Covered Equipment including but 
not limited to scratches, dents and broken plastic on ports;
(ix)  Preventative maintenance on the Covered Equipment; 
(x)  The provision of replacement equipment during the period 
when the Covered Equipment is being serviced; (xi) Damage 
to, or loss of any software or data residing or recorded in 
the Covered Equipment. THE CONTENTS OF YOUR iPHONE 
WILL BE DELETED AND THE STORAGE MEDIA REFORMATTED 
IN THE COURSE OF SERVICE. Your iPhone or a replacement 
iPhone will be returned to you as your iPhone was 
configured when originally purchased, subject to applicable 
updates. Apple may install system software (“iPhone OS”) 
updates as part of your service that will prevent the iPhone 
from reverting to an earlier version of the iPhone OS. Third   
						

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party applications installed on the iPhone may not be 
compatible or work with the iPhone as a result of the iPhone 
OS update. You will be responsible for reinstalling all other 
software programs, data and passwords. Recovery and 
reinstallation of software programs and user data are not 
covered under this Plan;
(xii)  Defects caused by normal wear and tear or otherwise due to 
normal aging of the product;
(xiii)  Protective coatings designed to diminish over time 
unless failure has occurred due to a defect in materials or 
workmanship; or
(xiv)  Except as specifically provided herein, any other damages 
that do not arise from defects in materials and workmanship 
or ordinary and customary usage of the Covered Equipment. 
c.   Service Options. Apple may provide service through one or more 
of the following options:
(i)  Carry-in service. Return the Covered Equipment requiring 
service to an Apple-owned retail store location offering 
carry-in service. Service will be performed at the location, or 
the store may send the Covered Equipment to an Apple repair 
service location to be repaired. Once you are notified that 
service is complete, you will promptly retrieve the product.   
						

							40English(ii) 
Direct mail-in service. If Apple determines that your Covered 
Equipment is eligible for mail-in service, Apple will send you 
prepaid way bills (and if you no longer have the original 
packaging, Apple may send you packaging material) and you 
will ship the Covered Equipment to Apple’s repair service 
location in accordance with its instructions. Once service is 
complete, the Apple repair service location will return the 
Covered Equipment to you. Apple will pay for shipping to 
and from your location if all instructions are followed.
(iii)  Do-It-Yourself Parts service is available for many Covered 
Equipment parts or accessories, allowing you to service your 
own product. If Do-It-Yourself Parts service is available in the 
circumstances, the following process will apply.
(A)  Do-It-Yourself Parts service where Apple requires return 
of the replaced part. Apple may require a credit card 
authorization as security for the retail price of the 
replacement part and applicable shipping costs. If you 
are unable to provide credit card authorization, Do-It-
Yourself Parts service may not be available to you and 
Apple will offer alternative arrangements for service. 
Apple will ship you a replacement part with installation 
instructions and any requirements for the return of 
the replaced part. If you follow the instructions, Apple