Apple Care Protection Plan For IPad

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b.
  Limitations. The Plan does not cover:
(i)  Installation, removal or disposal of the Covered Equipment, 
or installation, removal, repair, or maintenance of non-
Covered Equipment (including accessories, attachments, or 
other devices) or network or cellular service external to the 
Covered Equipment;
(ii)  Damage to the Covered Equipment caused by accident, 
abuse, neglect, misuse (including faulty installation, repair 
or maintenance by anyone other than Apple or an Apple 
Authorized Service Provider), unauthorized modification, 
extreme environment (including extreme temperature 
or humidity), extreme physical or electrical stress or 
interference, fluctuation or surges of electrical power, 
lightning, static electricity, fire, acts of God or other external 
causes;
(iii)  Covered Equipment with a serial number that has been 
altered, defaced or removed;
(iv)  Problems caused by a device that is not the Covered 
Equipment, including equipment that is not Apple-branded, 
whether or not purchased at the same time as the Covered 
Equipment;
(v)  Service necessary to comply with the regulations of any 
government body or agency arising after the date of this Plan; 
						

							12English(vi) 
Problems caused by the function of a network or cellular 
service or viruses or other software problems introduced 
into the Covered Equipment;
(vii)  Covered Equipment that has been lost or stolen. This Plan 
only covers Covered Equipment that is returned to Apple in 
its entirety;
(viii)  Cosmetic damage to the Covered Equipment including but 
not limited to scratches, dents and broken plastic on ports;
(ix)  Preventative maintenance on the Covered Equipment; 
(x)  The provision of replacement equipment during the period 
when the Covered Equipment is being serviced;
(xi)  Damage to, or loss of any software or data residing or 
recorded in the Covered Equipment. THE CONTENTS OF 
YOUR COVERED EQUIPMENT WILL BE DELETED AND THE 
STORAGE MEDIA REFORMATTED IN THE COURSE OF SERVICE. 
Your Covered Equipment or a replacement product will be 
returned to you as your Covered Equipment was configured 
when originally purchased, subject to applicable updates. 
Apple may install system software (“Product OS”) updates as 
part of your service that will prevent the Covered Equipment 
or a replacement product from reverting to an earlier 
version of the Product OS. Third party applications installed 
on the Covered Equipment may not be compatible or work  
						

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with the Covered Equipment or a replacement product as a 
result of the Product OS update. You will be responsible for 
reinstalling all other software programs, data and passwords. 
Recovery and reinstallation of software programs and user 
data are not covered under this Plan;
(xii)  Defects caused by normal wear and tear or otherwise due to 
normal aging of the product;
(xiii)  Protective coatings designed to diminish over time 
unless failure has occurred due to a defect in materials or 
workmanship; and
(xiv)  Except as specifically provided herein, any other damages 
that do not arise from defects in materials and workmanship 
or ordinary and customary usage of the Covered Equipment. 
c.   Service Options. Apple may provide service through one or more 
of the following options:
(i)  Carry-in service. Return the Covered Equipment requiring 
service to an Apple-owned retail store or an Apple 
Authorized Service Provider location offering carry-in service. 
Service will be performed at the location, or the store may 
send the Covered Equipment to an Apple repair service 
location to be repaired or replaced. Once you are notified 
that service is complete, you will promptly retrieve the 
product. 
						

							14English(ii) 
Direct mail-in service. If Apple determines that your Covered 
Equipment is eligible for mail-in service, Apple will send you 
prepaid way bills (and if you no longer have the original 
packaging, Apple may send you packaging material) and 
you will ship the Covered Equipment to Apple’s repair 
service location in accordance with its instructions. Once 
service is complete, the Apple repair service location will 
return the Covered Equipment or a replacement product to 
you. Apple will pay for shipping to and from your location if 
all instructions are followed. 
(iii)  Do-It-Yourself service is available for the Covered Equipment 
and many Covered Equipment parts or accessories, allowing 
you to service your own product. If Do-It-Yourself service  
is available in the circumstances, the following process  
will apply.
(A)  Do-It-Yourself service where Apple requires return 
of the replaced product or part. Apple may require a 
credit card authorization as security for the retail price 
of the replacement product or part and applicable 
shipping costs. If you are unable to provide credit card 
authorization, Do-It-Yourself service may not be available 
to you and Apple will offer alternative arrangements for 
service. Apple will ship a replacement product or part to  
						

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you with installation instructions and any requirements 
for the return of the replaced product or part. If you 
follow the instructions, Apple will cancel the credit card 
authorization, so you will not be charged for the product 
or part and shipping to and from your location. If you 
fail to return the replaced product or part as instructed 
or return a replaced product or part that is ineligible 
for service, Apple will charge the credit card for the 
authorized amount. 
(B)  Do-It-Yourself service where Apple does not require 
return of the replaced product or part. Apple will ship 
you free of charge a replacement product or part 
accompanied by instructions on installation and any 
requirements for the disposal of the replaced part.
(C)  Apple is not responsible for any labor costs you incur 
relating to Do-It-Yourself service. Should you require 
further assistance, contact Apple at the toll-free 
telephone number listed below. 
Apple reserves the right to change the method by which Apple 
may provide repair or replacement service to you, and your 
Covered Equipment’s eligibility to receive a particular method 
of service. Service options, parts availability and response times 
may vary according to the country where service is requested. If  
						

							16Englishyou seek service in a country that is not the country of purchase, 
you may be responsible for shipping and handling charges, 
compliance with applicable import and export laws, custom 
duties, V.A.T. and other associated taxes and charges.  
For international service, Apple may repair or exchange defective 
products and parts with comparable products and parts that 
comply with local standards.
d.   Obtaining Repair or Replacement Service. To obtain service 
under this Plan, access the Apple website  
(www.apple.com/support/country) or call the toll-free telephone 
number listed below. Telephone numbers may vary according to 
your location. When accessing the website, follow the instructions 
for requesting repair service provided by Apple. If calling, an 
Apple technical support representative will answer, request your 
Plan Agreement Number, advise you and determine what service 
is necessary for the Covered Equipment. All service is subject to 
Apple’s prior approval. Location of service may vary due to your 
location. Keep your Plan Confirmation document and the original 
sales receipt for your Covered Equipment and your Plan. Proof 
of purchase may be required if there is any question as to your 
product’s eligibility for Plan coverage. 
						

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2.
 Technical Support
a.   Telephone and Web Support. Your eligibility for technical support 
begins on the date your Covered Equipment’s complimentary 
technical support expires or the date your Coverage Period 
begins, whichever is later, and terminates at the end of the 
Coverage Period (“Technical Support Coverage Period”). During 
the Technical Support Coverage Period Apple will provide 
you with access to telephone technical support and web-
based technical support resources. Technical support may 
include assistance with installation, launch, configuration, 
troubleshooting, and recovery (except for data recovery), 
including storing, retrieving, and managing files; interpreting 
system error messages; and determining when hardware 
repairs are required. Apple will provide technical support for the 
Covered Equipment, Product OS, software applications that are 
pre-installed with the Covered Equipment (“Product Software”) 
and connectivity issues between the Covered Equipment and 
a supported computer, meaning a computer that meets the 
Covered Equipment’s connectivity specifications and runs an 
operating system that is supported by the Covered Equipment. 
Apple will provide support for the then-current version of the 
Product OS and Product Software, and the prior Major Release.  
						

							18EnglishFor purposes of this section, “Major Release” means a significant 
version of software that is commercially released by Apple in a 
release number format such as “1.0” or “2.0” and which is not in 
beta or pre-release form.
b.   Limitations. The Plan does not cover:
(i)  Issues that could be resolved by upgrading software to the 
then current version;
(ii)  Your use of or modification to the Covered Equipment, the 
Product OS or Product Software in a manner for which the 
Covered Equipment or software is not intended to be used 
or modified;
(iii)  Third-party products or their effects on or interactions with 
the Covered Equipment,  
the Product OS or Product Software;
(iv)  Your use of a computer or operating system that is unrelated 
to Product Software or connectivity issues with the Covered 
Equipment;
(v)  Apple software other than the Product OS or Product 
Software, as covered under the Plan;
(vi)  Product OS, Product Software, or any Apple-branded 
software designated as “beta”, “prerelease,” or “preview” or 
similarly labeled software; and
(vii)  Damage to, or loss of any software or data residing or  
						

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recorded in the Covered Equipment.
c.   Obtaining Technical Support. You may obtain technical support 
by calling the toll-free telephone number listed below. The Apple 
technical support representative will provide you technical 
support. Apple’s hours of support are described below. Apple 
reserves the right to change its hours of technical support and 
telephone numbers at any time. Web-based support resources 
are offered to you at the Apple website (www.apple.com/
support).
3.  Your Responsibilities
To receive service or support under the Plan, you agree to comply 
with the following:
a.   Provide your Plan Agreement Number and serial number of the 
Covered Equipment;
b.   Provide information about the symptoms and causes of the 
problems with the Covered Equipment; 
c.   Respond to requests for information, including but not limited 
to the Covered Equipment serial number, model, version of the 
operating system and software installed, any peripherals devices 
connected or installed on the Covered Equipment, any error 
messages displayed, actions taken before the Covered Equipment 
experienced the issue and steps taken to resolve the issue; 
						

							20Englishd.
  Follow instructions Apple gives you, including but not limited  
to refraining from sending Apple products and accessories  
that are not subject to repair or replacement service and  
packing the Covered Equipment in accordance with shipping 
instructions; and
e.   Update software to currently published releases prior to seeking 
service.
4.  Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 
APPLE AND ITS EMPLOYEES AND AGENTS WILL UNDER NO 
CIRCUMSTANCES BE LIABLE TO YOU OR ANY SUBSEQUENT OWNER 
FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING 
BUT NOT LIMITED TO COSTS OF RECOVERING, REPROGRAMMING, 
OR REPRODUCING ANY PROGRAM OR DATA OR THE FAILURE TO 
MAINTAIN THE CONFIDENTIALITY OF DATA, ANY LOSS OF BUSINESS, 
PROFITS, REVENUE OR ANTICIPATED SAVINGS, RESULTING FROM 
APPLE’S OBLIGATIONS UNDER THIS PLAN. TO THE MAXIMUM EXTENT 
PERMITTED BY APPLICABLE LAW, THE LIMIT OF APPLE AND ITS 
EMPLOYEES AND AGENT’S LIABILITY TO YOU AND ANY SUBSEQUENT 
OWNER ARISING UNDER THE PLAN SHALL NOT EXCEED THE 
ORIGINAL PRICE PAID FOR THE PLAN. APPLE SPECIFICALLY DOES NOT 
WARRANT THAT IT WILL BE ABLE TO (i) REPAIR OR REPLACE COVERED 
EQUIPMENT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA,