Apple xserve early 2009 User Manual
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Xserve (Early 2009) Symptom Charts — Mass Storage 51 2010-06-28 5. Install and test with replacement optical drive SATA flex cable. Verify that media is now recognized and reads reliably. YesCable change resolved issue.X03 NoReplace the optical drive. (Mechanical damage to optical drive, if found) J01 (J05) 6. Test write data to compatible CD and DVD media. Verify burned media is recognized and reads reliably. YesIssue resolved. NoReplace the optical drive. (Mechanical damage to optical drive, if found) J03 (J06) Optical Drive Not Recognized/Mount Quick Check SymptomQuick Check Optical Drive Not Recognized/ Mount • Discs inject and eject, but do not appear in Finder. 1. Make sure the Xserve is unlocked. 2. Use System Profiler ATA section to see if the optical drive appears. 3. Check Finder Preferences: General and make sure CD’s, DVD’s and iPod’s is checked under “Show these items on the Desktop.” 4. Check both CD and DVD media. If only one type of media is recognized, there might be a laser related issue. (J99) Deep Dive CheckResultActionCode 1. Is optical drive listed in the device tree for SATA devices in System Profiler? YesTest with a known good CD/ DVD media. Did media appear in Finder? Issue resolved. NoGo to step 2.
Xserve (Early 2009) Symptom Charts — Mass Storage 52 2010-06-28 2. Verify all connections between logic board, flex cable, optical drive are secure. Visually inspect cables and connectors for any debris, damage, or bent pins. Is optical drive now listed in System Profiler? YesIssue resolved. NoReplace any damaged cables and retest. If connections are good and with no visible cable damage, go to step 3. X03 3. Disconnect optical drive by lifting SATA cable at logic board and connecting a known-good drive. Is optical drive now listed in System Profiler? YesSATA port functional, reconnect user’s optical drive & SATA cable. Go to Step 4. NoReplace logic board.M19 4. Install and test with replacement optical drive SATA flex cable. Is optical drive now listed in System Profiler? YesCable change resolved issueX03 NoReplace the optical drive. (Mechanical damage to optical drive, if found) M19 5. Install and test with replacement optical drive SATA flex cable. Verify that media is now recognized and reads reliably. YesCable change resolved issue.J03 NoReplace the optical drive. (Mechanical damage to optical drive, if found) J03 (J05) Optical Drive Noisy Quick Check SymptomQuick Check Optical Drive Noisy • Noisy during boot • Noisy during operation • Noisy when drive is copying or writing data. 1. Test optical media in another drive of same type in same type of computer to rule out media issue. 2. Check with known-good discs. 3. Check to see if noise occurs without media in the drive. If so, check for hard drive (H06) and fan (M18) caused noises.
Xserve (Early 2009) Symptom Charts — Mass Storage 53 2010-06-28 Deep Dive CheckResultActionCode 1. Is optical drive constantly seeking or cycling eject mechanism without an optical disc installed? Optical drive should perform only one reset sequence and rest idle, ready for media. YesContinue and verify with media, Go to Step 2. NoReplace optical drive if continuous activity occurs with no disc installed. J04 2. Insert known good data CD. Is media free to spin without optical drive scraping edge or surface of media? Verify disc does not exceed maximum thickness specification. YesContinue and verify with media, Go to Step 3. NoInternal mechanical interference is affecting rotational spin of media, replace optical drive. J04 3. Initial disc handling noise is normal. Disc spinning and head seek indicate disc is mounting to desktop. Seek noise should settle down once mounted. Is noise above normal and related to seek activity? YesReplace optical drive.J04 NoGo to Step 4. 4. Disc spin should cease 30 seconds after mounting data CD on OS desktop. Is the noise related to disc spin? YesGo to Step 5. NoGo to Step 6. 5. Remove the optical drive and check for the correct seating of the brackets on the optical drive and in the top case. Reinstall drive in unit and retest. Verify if drive is still noisy. YesGo to Step 6.X03 NoIssue resolved. Optical drive was not properly mounted in enclosure. (Possible physical damage to optical drive.) (J05) 6. Eject known good data CD. Disc handling noise should be one pop of disc from motor hub and a motor gear sound driving disc out of optical drive. Is noise above normal and related to disc eject activity or multiple eject attempts YesReplace optical drive.J07 NoGo to Step 7.
Xserve (Early 2009) Symptom Charts — Mass Storage 54 2010-06-28 7. Disc spin should cease 30 seconds after mounting data CD on desktop. Media may be mounting on a defective internal spindle hub. Is the noise related to disc spin? YesReplace optical drive.J04 NoNoise does not appear to be related to optical drive. Optical Drive Not Performing to Specs Quick Check SymptomQuick Check Optical Drive Not Performing to Spec • Read of write speeds slower than expected. 1. Test optical media in another drive of the same type in same type of computer to rule out media issue. 2. Check with known-good discs. Install discs that came with the computer. 3. For disc write issues, check with known good media that performs well in another computer and drive of the same type. 4. Check both CD and DVD media. If only one type of media is producing errors, there might be a laser related issue. (J99) Deep Dive CheckResultActionCode 1. Can optical drive read both CD and DVD known-good media? YesGo to step 5 NoReading CD only or DVD only indicates laser issue, replace optical drive. Optical drive cannot read any media reliably. Go to step 2. J03 2. Reseat cable connections at logic board and optical drive. Verify that media is now recognized and reads reliably. YesReseat resolved issueX03 NoGo to step 3
Xserve (Early 2009) Symptom Charts — Mass Storage 55 2010-06-28 3. Disconnect optical drive by lifting SATA cable at logic board and connecting a known-good drive. Verify that media is now recognized and reads reliably. YesSATA port functional, reconnect user’s optical drive & SATA cable. Go to Step 4. NoReplace logic board.M19 4. Install and test with replacement optical drive SATA flex cable. Verify that media is now recognized and reads reliably. YesCable change resolved issue.X03 NoReplace optical drive. (Mechanical damage to optical drive, if found) J03 (J05) 5. Test write data to compatible CD and DVD media. Verify burned media is recognized and reads reliably. YesIssue resolved. NoReplace optical drive. (Mechanical damage to optical drive, if found) J03 (J06) Optical Drive Won’t Accept/Reject Media Quick Check SymptomQuick Check • Cannot insert a disc into the drive. • Cannot eject a disc placed into the drive. 1. Inspect optical drive slot for obstructions. Make sure the white shipping bracket is not in place. 2. If Xserve is locked, unlock it. 3. Verify the disc is not warped. Deep Dive CheckResultActionCode 1. Verify the disc is not the wrong size. Refer to article HT2446 “Macintosh: Using Nonstandard Discs in disc- ROM or DVD-ROM Drives.” YesRemove non-standard media and retest the drive with known good media. NoInspect System Profiler. Go to step 2.
Xserve (Early 2009) Symptom Charts — Mass Storage 56 2010-06-28 2. Verify the optical drive listed in the device tree for ATA devices in System Profiler? YesOptical drive has power, inspect disc acceptance. Re-inspect for non standard media. NoInspect and reseat cables. Go to step 3. 3. Verify all cable connections between optical drive and logic board are secure. Visually inspect cables and connectors for any debris, damage, or bent pins. Is optical drive now listed in System Profiler? YesOptical drive has power, inspect disc acceptance. Re- inspect for disc acceptance and inspect for any non standard media. NoReplace or reseat any damaged or loose cables and retest. If connections are good and with no visible cable damage, go to step 4. X03 4. Connect a known good optical drive assembly. Is optical drive now listed in System Profiler? YesSATA port functional, recoonect user’s optical drive & SATA cable. Go to step 5. NoReplace logic board.M19 5. Install and test user’s optical drive with replacement SATA flex cable. Is optical drive now listed in System Profiler? YesCable changed resolved issue.X03 NoReplace the optical drive. (Mechanical damage to optical drive, if found) J03 (J06) 6. With replacement flex cable and replacement optical drive is the device seen in System Profiler? YesIssue resolved. NoReplace logic board.J03 Optical Drive Won’t Eject Media Quick Check SymptomQuick Check • Can’t eject disc from optical drive 1. If the Xserve is locked, unlock it. 2. Verify the disc is not in use by the system. 3. Drag the disc icon to the trash or select it and press Command + E. 4. Connect a USB mouse and restart the Xserve while holding down the mouse button to attempt to eject the disc.
Xserve (Early 2009) Symptom Charts — Mass Storage 57 2010-06-28 Deep Dive CheckResultActionCode 1. Verify that the bezel over the slot is not bent. If it is, gently bend it back into position. YesIssue resolved. NoGo to step 2. 2. Verify the disc is not the wrong size. Refer to article 58641 “Macintosh: Using Nonstandard Discs in disc-ROM or DVD-ROM Drives.” YesRemove irregular shaped media and retest. NoGo to step 3. 3. Reseat the optical drive cable at both connectors. YesIssue resolved. NoGo to step 4. 4. Replace the optical drive cable. YesIssue resolved.X03 NoGo to step 5. 5. Replace the optical drive. Insert known good media and attempt to eject. Does the media eject without issue? YesIssue resolved with replacement drive. J02 NoRepeat process with another known good drive and known good media.
Xserve (Early 2009) Symptom Charts — Mass Storage 58 2010-06-28 RAID Battery Not Charging Quick Check SymptomQuick Check RAID Battery Will Not Charge • The following messages may be displayed in RAID Utility: The Apple RAID Card Installed in your system requires your attention: Write Caches Disabled, and/ or RAID Battery Conditioning: RAID Battery Missing: • The RAID battery status never achieves ‘Charged’ status: • Normal ‘Charged’ Status: 1. If write caches are disabled: The RAID card backup battery may not be fully charged. To protect your data, the RAID card automatically disables write caching whenever the battery is not fully charged. Once every three months the RAID card reconditions the battery by completely discharging and then recharging it. 2. If the battery is not fully charged: Every three months, the RAID card automatically reconditions its battery by completely discharging and then recharging it. During the reconditioning cycle, you may see an alert advising you that the 72- hour battery reserve is unavailable and the controller status may indicate that write caches are disabled. Performance may be slightly degraded during this time, but will return to normal when the battery is fully recharged. 3. In most cases, leaving the Xserve powered ON continuously for 72 hours or more (not in Standby and not in Sleep mode, but actually powered ON without interruption) gives the charging system sufficient time to fully charge the battery and restore the write caches to full functionality. 4. Examine Xserve log files for clues and run complete AXD diagnostics on the Xserve to gather more information before continuing to the Deep Dive section of this symptom.
Xserve (Early 2009) Symptom Charts — Mass Storage 59 2010-06-28 Deep Dive CheckResultActionCode 1. Disconnect RAID battery connector from drive interconnect backplane. Using a multimeter set to measure DC voltage in the 4 volt range, connect the multimeter probes to the extreme end connector pins of the RAID battery connector. YesGo to Step 2 2. Does the multimeter measure at least 3.5 VDC? NoReplace battery. Go to Step 2 P10 - Battery will not charge P11 - Battery not recognized 3. Reconnect RAID battery connector to drive interconnect backplane. Start up Xserve and check RAID Utility to verify battery is recognized and is charging / conditioning. YesGo to Step 3 4. Is battery recognized and charging / conditioning? NoReplace drive interconnect backplane (RAID backplane). Go to Step 2 M20 5. Wait 72 continous hours with Xserve powered ON for the RAID battery to fully charge. Check RAID Utility to verify battery continues to be recognized and has fully charged. Has battery fully charged? YesIssue resolved. NoReplace drive interconnect backplane (RAID backplane). Go to Step 2 M20 See Mac Pro RAID Card and Xserve RAID Card: Frequently Asked Questions (FAQ) - HT1346
Xserve (Early 2009) Symptom Charts — Mass Storage 60 2010-06-28 Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptoms and send feedback to smfeedback@apple. com stating that suitable symptom code could not be found.