Apple macbook pro 15 inch mid 2010 User Manual

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Mass Storage 81 2010-12-15
7. Verify if optical media mounts 
on desktop.
YesGo to Eject Test step 8.
NoGo to Optical Drive Read/
Write Data Error symptom 
table.
8.  Verify if optical media is 
ejected properly from optical 
drive.
YesIssue resolved. 
NoReplace optical drive or top 
case that interferes with disc 
ejection. Go to step 9..
J02 
X13
9. With replacement parts , 
verify if optical media is now 
recognized.
YesIssue resolved. 
NoReplace...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Mass Storage 82 2010-12-15
2. According to optical drive 
model, verify if drive can read 
all supported types of known-
good optical media (CD , DVD, 
etc)
YesGo to step 6
NoReading CD only or DVD only 
indicates a laser issue, replace 
optical drive.
J03
Optical drive cannot read any 
media reliably, go to step 3.
3. Reseat optical cable on logic 
board and drive ends and 
retest. If issue persists, replace 
optical drive cable with a 
known good one....

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Mass Storage 83 2010-12-15
Deep Dive
CheckResultActionCode
1. Verify that optical drive is listed 
in the device tree for SATA 
devices in System Profiler.
YesIssue resolved.
NoGo to step 2.
2.  Check that both connections 
of the optical drive flex 
cable between logic board 
and optical drive are secure.  
Visually inspect cables and 
connectors for any debris, 
damage, or bent pins.  Verify 
if optical drive is now listed in 
System Profiler.
YesIssue...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Mass Storage 84 2010-12-15
Deep Dive
CheckResultActionCode
1. Verify if optical drive is 
constantly seeking or cycling 
eject mechanism without an 
optical disc installed. Optical 
drive should perform only one 
reset sequence and rest idle, 
ready for media.
YesReplace optical drive if 
continuous activity occurs 
with no disc installed. 
J04
NoContinue and verify with 
media, go to step 2.
2.  Insert known good data CD.  
Check that media is free to...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Mass Storage 85 2010-12-15
7. Disc spin should cease 30 
seconds after mounting optical 
media on desktop.  Media may 
be mounting on a defective 
internal spindle hub.  Verify if 
the noise is related to disc spin.
YesReplace optical drive.J04
NoNoise does not appear to be 
related to optical drive.
Optical Drive Not Performing to Specs
Unlikely cause: LCD, speakers, fan, camera, microphone
Quick Check
SymptomQuick Check
Optical Drive Not Performing to...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Mass Storage 86 2010-12-15
3. Disconnect optical drive by 
lifting SATA cable at logic 
board and connecting a 
known-good drive.  Verify if 
media is now recognized and 
reads reliably.
YesSATA port functional, 
reconnect user’s optical drive 
& SATA cable. Go to step 4.
NoReplace logic board.M19
4.  Install and test with 
replacement optical drive flex 
cable. Verify if media is now 
recognized and reads reliably.
YesCable change resolved issue.X03...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Input/Output Devices 87 2010-12-15
Input/Output Devices
USB Port Does Not Recognize Known Devices
Unlikely cause:  LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
USB Port Does Not Recognize 
Known Devices
USB-wired keyboard/mouse or 
USB flash drive not recognized
1. Check the for latest software update.
2.  Use Apple System Profiler to verify the computer 
recognizes the USB bus.
3. Test port with known good Apple keyboard or 
mouse.
4....

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Input/Output Devices 88 2010-12-15
Built-in Keyboard Does Not Work Properly
Unlikely cause:  LCD, hard drive, optical drive
Quick Check
SymptomQuick Check
Built-in Keyboard Does Not Work 
Properly
• Keystrokes not recognized
• Locks up
• Displayed characters don’t 
match
1. In System Preferences: International: Input Menu, 
enable Keyboard Viewer.  Select Show Keyboard 
Viewer from the Input Menu in the menu bar.  
Test the keyboard.
2.  Confirm correct...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Input/Output Devices 89 2010-12-15
4. Reseat cable and check that 
flex cable end is fully inserted 
and aligned with connector 
on logic board, and that 
connector lock is closed.  Verify 
that keyboard now functions 
properly.  Reseat cable and 
verify with ASD that all keys 
are functional.
YesIssue resolved.K01
NoReplace top case. Go to step 5.
5. Verify that all keys are 
functional using ASD.
YesIssue resolved.K01
NoReplace logic board.M15
Specific...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Input/Output Devices 90 2010-12-15
Built-in Trackpad Does Not Work
Quick Check
SymptomQuick Check
Built-in Trackpad Does Not Work
• Cursor does not move.
• Select button of trackpad 
inoperable
• Multiple touch features 
inoperable
1. Check for environmental factors such as humidity, 
hand lotion or jewelry.  Check if user is touching 
the trackpad simultaneously with both hands.
2.  Clean the trackpad surface (with the computer 
powered off ) using a...