Apple macbook pro 15 inch mid 2010 User Manual

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Startup and Power Issues 31 2010-12-15
User-related shutdowns
A computer shutdown may be caused by user operation. Shutting down the computer (by 
selecting the Shut Down menu, by pressing the power button for at least 4 seconds, or by 
programming a timed shutdown in the Energy Saver preferences) should not be considered as 
a failure unless the power button or the magnetic sleep sensors are found to be defective.
Suggested steps for troubleshooting:
•...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Startup and Power Issues 32 2010-12-15
Suggested steps for troubleshooting:
• Check all sensors connections and values using Apple Service Diagnostics and other 
available Apple Service utilities.
• Confirm correct Apple-branded battery and power adapter are installed.
• Check for abnormal battery temperature.
• Check fan(s) operation.
• Confirm cleanliness of heatsink fins and air flows.
• Confirm heatsink is correctly seated on logic board and thermal...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Startup and Power Issues 33 2010-12-15
2. Booting from known-good 
bootable drive , verify that 
shutdown issue still happens.
YesGo to Power related 
shutdowns on step 3
No Shutdown events do not 
happen on known-good OS. 
Reinstall Mac OS on customer 
hard drive, update OS with 
latest version and check if any 
firmware update is available.
3. Power related shutdowns : 
verify that shutdown issue 
can ONLY be reproduced with 
user’s battery and AC...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Startup and Power Issues 34 2010-12-15
7. Hardware-related shutdowns: 
Run ASD and verify if a sensor 
failure is reported.
Yes-If a temperature or a fan 
sensor failure is reported, go 
to step 8  
 
-If a voltage or a current 
sensor failure is reported in 
ASD with known good AC 
adapter and batteries, replace 
logic board. 
 
 
 
 
 
 
M23
NoSetup ASD to loop test suite 
for burn in tests and go to 
step 7. If no failure is found 
after burn in tests,...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Startup and Power Issues 35 2010-12-15
No Video/Bad Video
Unlikely cause: hard drive, optical drive, top case, battery, power adapter
Quick Check
SymptomQuick Check
Power, but No Video
• Power
• No video
• Fan, hard drive spin, or optical 
drive reset sound
• Sleep LED is on or went on
• Light if Caps Lock pressed
1. Reset SMC. 
2.  Reset PRAM.
3. If no startup chime, verify with known-good 
memory.
4.  Verify with external monitor.
5. Press Alt key on...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Startup and Power Issues 36 2010-12-15
5. Reset PRAM. 
If no action, use external 
keyboard with same sequence. 
Verify if system video is 
displayed.
YesInvalid or Corrupt PRAM 
contents affecting video 
output 
NoGo to step 6
6.  Connect External video 
Connect known-good VGA/
DVI adapter to known-good 
display, press power button 
and close display to force main 
screen startup on external 
video. Verify if video is correct 
when displayed from external...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Startup and Power Issues 37 2010-12-15
9. Check for No Backlight 
Condition. 
Power on unit. 
Using a lamp or bright light 
source, inspect for faint image, 
and verify if a faint image can 
be seen.
YesLogo image visible - check 
LVDS cable and inspect for 
damage near clutches: 
. if damaged, replace display 
assembly and go to step 11 
. if cable is not damaged, run 
Clamshell Service Diagnostic 
utility and check for LCD 
panel presence, If not found,...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Startup and Power Issues 38 2010-12-15
Battery Isn’t Recognized or Won’t Charge
Unlikely cause: display assembly, speakers, optical drive, hard drive, trackpad
Quick Check
SymptomQuick Check
Battery isn’t recognized or won’t 
charge
• AC adapter 
• No MagSafe LED indicator
• No orange charge indication
• Battery status LEDs: 
- single chase 
- all flash 
- no LED
1. Check battery level and test AC power.
2.  Reset SMC by pressing the (left) Shift-Control-...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Startup and Power Issues 39 2010-12-15
5. Verify if battery status indicates 
the battery is recognized but 
not charging with all LEDs 
blinking.
YesGo to step 8 and tag battery 
as a possible P10 candidate
(P10)
NoGo to step 6
6.  Verify if battery status indicates 
battery charge and flash the 
next level 5 times.
YesCustomer battery charging, 
check battery condition.  Go 
to step 13
NoFlashing first LED only, go to 
step 7
No battery status LEDs on,...

MacBook Pro (15-inch, Mid 2010) Symptom Charts — Startup and Power Issues 40 2010-12-15
13. Open Apple System Profiler 
and click on the Power Tab on 
the left. Verify if the battery 
cycles amount is over 1000 
cycle counts.
YesBattery has been consumed, 
and customer will need to 
purchase a replacement.
NoGo to step 14.
14.  Vefiy that battery is less than a 
year old.
YesGo to step 16
NoBattery warranty expired, go 
to step 15
15. Considering the age of the 
battery greater than one year 
old, verify...