Apple eMac User Manual

							40 - eMac  Troubleshooting
USB Printing Problems Symptom Charts
USB Printing Problems
eMac cannot print to attached known-good printer.
1. Verify that the printer is Macintosh compatible.
2. Verify that you have setup the printer correctly in OS X.
3. Refer to Knowledge Base article 106714, Mac OS X: How to Print
4. Reinstall the printer driver.
5. Switch the printer to another USB port.
6. Replace the printer interface cable.
7. System software is corrupted. Reinstall the system software.
8. Replace the logic board.  
						

							eMac  Troubleshooting - 41
USB Printing Problems Symptom Charts 
						

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 Service Source
Upgrades
eMac 
						

							 eMac  Upgrades - 1
 Memory
Memory
Tools
•Phillips #2 screwdriver.
Part Location
Note: The memory is located behind the user access panel shown below. 
						

							2 -  eMac   Upgrades
 Memory
Procedure
1. Save open documents and quit all open applications. 
2. Turn the computer off by choosing Shut down from the Special menu (Mac OS 9) or by 
choosing Shut down from the Apple menu (OS X).
3. Unplug all cables, except the power cord, from the computer. Warning:  If the internal 
modem is connected to a telephone line, disconnect the telephone line from the 
internal modem port before you open the user access door. This prevent electric 
shock.
4. Place a soft towel or ESD mat on the desk or surface. 
						

							 eMac  Upgrades - 3
 Memory5. Position the computer so the screen is facing down on the cloth or ESD mat.
6. Remove the screw on the user access panel.
7. Touch a metal surface inside the computer. Then unplug the power cord. This helps 
protect the computer from damage caused by electrostatic discharge. Important: 
Always do this before you touch any parts, or install any components, inside the 
computer. to avoid generating static electricity, do not walk around the room until you 
have finished installing the memory and closed the computer. 
						

							4 -  eMac   Upgrades
 Memory 8. Insert a memory module into one of the two memory slots, whichever is open.
9. Push the ejectors on the memory slot outward and down so they are in the open 
position. The module is designed to fit into the slot only one way. Be sure to align the 
notches on the module with the small notches inside the slot.
10. Push down on the memory until it snaps into place. The ejectors will automatically 
close.  
						

							 eMac  Upgrades - 5
 Memory11. Replace the user access panel.
12. Gently turn the computer right side up.
13. Reconnect the cables you disconnected from the computer.
14. Press the Power button on the side of the computer to turn it on. Note: to verify that 
your computer detects the additional memory, choose the Apple system Profiler from 
the Apple menu.
15. Reconnect all cables and restart the computer.
Warning: Never turn on the computer unless all of its internal and external 
parts are in place and it is closed. Operating the computer when it is open or 
missing parts can damage your computer or cause injury. 
						

							6 -  eMac   Upgrades
 AirPort Card
AirPort Card 
Tools
•Phillips #2 screwdriver 
Part Location 
						

							 eMac  Upgrades - 7
 AirPort Card1. Save open documents and quit open applications.
2. If you have the keyboard, press the Media Eject key on the keyboard to open the 
access door. Note:  If you don’t have access to the customer’s keyboard, carefully pry  
the door open with a flatblade screwdriver. Be careful not to scratch the door or bezel.
3. The drive tray will open (if you are using the keyboard).