Amanda Work Group Work Place Instructions Manual

Chapter 5: Setting Up Mailboxes 43
Modifying an Existing Mailbox
To view or modify a mailbox:
1. From the Users screen, type the mailbox in the Mailbox field, then press Enter.
Amanda automatically loads that mailbox if it exists. (Otherwise, she assumes you are 
creating a new mailbox.)
2. Change the desired fields.
3. Press Alt+S to save your changes.
4. Press Y when asked if you want to overwrite this mailbox.
5. Press Esc to return to the Main screen.
T
IP:You can tell whether a particular mailbox...

44 Administering [email protected]
To delete mailboxes from the Mailbox Table:
1. From the Users screen, select Alt+T.
Amanda displays a table of currently defined mailboxes.
2. Use the arrow keys to select the mailbox to be deleted.
3. Press Delete.
4. Amanda asks for verification. Press Y, D, or N:
 Y means YES, you are sure.
 D means don’t ask anymore. Once D is selected, Amanda does not ask for verifi-
cation again until you exit the table. This is helpful when you have many mail-
boxes to delete....

Chapter 5: Setting Up Mailboxes 45
ExtensionContains the programmed dial actions Amanda should perform when she transfers 
a call that has accessed the mailbox and Do Not Disturb is OFF. Typically this field 
contains the extension that Amanda should ring. Amanda also allows you to pro-
gram other call actions by using her Token Programming Language. Other call ac-
tions include system paging for an urgent call, transferring to a remote number, and 
modifying Amanda’s standard call processing. Use a...

46 Administering [email protected]
Copy Messages 
To:If this field contains a valid mailbox, Amanda takes a message and stores a copy of 
it in that mailbox. 
When Store Messages? is YES and Copy Messages To contains a valid mailbox, 
Amanda takes a message and stores it in two mailboxes, the current mailbox and the 
mailbox specified in the Copy Messages To field. To prevent Amanda from taking 
a message after the mailbox’s greeting plays, you must set the Store Messages? field 
to NO and leave the Copy...

Chapter 5: Setting Up Mailboxes 47
ID Call?When ID Call? is NO and Amanda performs a supervised transfer, she plays a con-
nection tone that only the called party can hear before she connects the caller. When 
this field is YES, Amanda plays the Name/Extension recording of the mailbox that 
was called. This is particularly useful when two or more mailboxes ring the same 
telephone extension. (Messages are stored with the mailboxes, so each users’ mes-
sages are private.)
N
OTE:If the Extension field...

48 Administering [email protected]
Menus
1:     2:     3:
4:     5:     6:
7:     8:     9:
        0:Using these fields allows you to provide callers with a menu. If the menu field con-
tains a mailbox, Amanda transfers control to that mailbox when the caller presses 
the digit corresponding to that field. If a menu field is empty, Amanda interprets the 
digit pressed by the caller as a mailbox. The menu is available only while Amanda 
plays the current mailbox’s greeting or during the delay you specify...

Chapter 6:
Notifying Users
Overview
Amanda uses notification records to notify users that they have messages. The records tell 
Amanda to:
 Turn message lights on and off 
 Page users using their pager numbers
 Call users at their homes, off-site locations, or other extensions
 Use an office paging system to locate users
Amanda can also perform a relay page, allowing the caller to reach the user without 
leaving a message. 
Selecting a Port for Notification
To select a port for notification, Amanda...

50 Administering [email protected]
With restricted notification, one port is used:
 Only for notification
AND that port
Can take incoming calls
With restricted notification, there can be some glare. However, all your ports can be used 
for calls. If you select restricted notification, you must indicate which port has the highest 
number.
N
OTE:When using roving or restricted notification, the ports should be in a lin-
ear hunt group (not a circular hunt group). In a linear hunt group, port 1 
always...

Chapter 6: Notifying Users51
The first notification record in the Notification Records List is selected (whether 
enabled or disabled). The cursor is positioned at the Enabled field in the Selected 
Record’s Fields so that you can edit this record.
The Notify Screen
SaveTemplates Esc/EXIT  PgDn/NEXT  PgUp/PREVNotify
Mailbox: Comment: Security Code:
Extension:
Directory Name 1: Directory Name 2:




Enabled M T W T F S S From To Notify After Continue Every Max Times
   NO YYYYYYY 00:00 23:59     0 min...

52 Administering [email protected]
Managing Notification Records and Templates
Notification records are created:
 When the mailbox is created (by copying the notification records that already exist 
in the mailbox on which the new mailbox is based)
 At the same time you create a new template
 By starting with an existing template
Each user can have up to four notification records.
Many users use exactly the same notification records with the exception that their 
extensions, home telephone numbers, or...